Paid $240ish canadian on a lace wedding dress. The straps looked like they would break at any moment, the material felt like plastic and I could barely move in the dress. The refund process is sketchy and also expensive compared to the cost of the dress.
Look on facebook marketplace if you're on a budget, these dresses get sent to you from china and are not the same quality thats in the photos on their website.
Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!
Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.
Bought a dress and it was well-made, with the right amount of sequins for shine but not tacky, and it fitted well. Shipping took much longer than had expected, and they used a FedEx bag instead of a box. But I had to admit that it is a beautiful gown for an amazing price.
Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.
I am a person with PTSD and it was difficult for me to shop online. Emailed the support team almost twice a day for nearly 25 days. They replied quickly and were being polite. Ordered a custom size, and it fit perfectly. Great customer service!
I placed an order on 3/12/2023 with an estimated arrival date of 4/5/2023. As of today, 4/3/2023 when I check the status it still says not shipped. I have emailed customer service, but have heard nothing back. I need this dress by May and am afraid with the distance I may not have it in time. I don't know how to get details on my order?
Searched online for a budget dress for my elopement for nearly two months. Nothing I liked on bridal websites fitted my budget, so tried pinterest and found this site. Got a size 20 Wide and customized it. The delivery was fast and as expected. For all the plus-size brides-to-be out there, try this dress - it fit all my curves perfectly!
Thanks for sharing your shopping experience! Brittany. Have a great day!
DressAfford Support
I ordered a dress for my son's wedding. The dress I ordered was fitted with a bateau neckline, 3/4 length sleeve and a sash. What I got was a dress with a gathered waistline and NO SASH - completely hideous and unflattering. To return it overseas would cost 1/2 of the dress amount and months before a refund would be issued. I had no idea the company was based in China.
Hi Amy, Have you found the sash wrapped inside the package? We are sorry to hear that you are not satisfied with our product. Since it is now up to Paypal to decide what to do next, we will wait to see and are willing to work with you to resolve the issue in short notice. Have a great day!
I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would
I am sorry for any trouble this may have caused you. We sent automated emails to our customers on Jan 26th to explain the delay due to the New Year holiday here in China. Our tailoring team expedited your order after they returned from their holiday. And your order was shipped out via FedEx with tracking 775303750215. Sorry to keep you waiting. Have a great day!
Overview
Dressafford has a rating of 3.1 stars from 236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dressafford most frequently mention and wedding day. Dressafford ranks 21st among Wedding Dresses sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Courney,
Sorry for any inconvenience this may have caused you. That customers pay for return shipping is very common for most overseas international companies. We know
That some of the domestic US/CA online sellers are willing to provide prepaid shipping labels. Unfortunately, it is not the same case for us. The shipping rates from the US/CA to our return facility in China were relatively low before COVID but they are insanely high. This is not expected and this is not our fault. Thank you for your understanding. Therefore some of our customers suggested a donation-and-refund program which you may take advantage of. Have a great day!
DressAfford Customer Support