DiscountRamps

Ordered a bike rack from them for $331. When we installed it, all the parts of the rack were so wobbly, it looked dangerous to use! Immediately asked for a refund... and their policy is to charge 15% on all returns, even though it's because the product they sold us is garbage. I'll see how long it takes for them to do a refund. I would have never bought from an unknown merchant had I known their return policy is so ridiculous. Definitely do not recommend.

We purchased in April 2021 Discount Ramps Black Widow Heavy Duty Steel Motorcycle Carrier. After a basic assembly the bike was loaded up on the trailer. The bike was on the trailer for only 15 minutes before the metal just folded, collapsing the trailer and causing the motorcycle to come crashing to the pavement. When Discount Ramps was initially informed their customer service representative were very sympathetic, number of emails with pictures and two months later their response was "assembly error". Discount Ramp does not build this particular ramp (made in China) and they don't stand behind their product either. Now we are out of pocket the cost of a ramp but most importantly the damages to the motorcycle which is over $2,000. They don't by something from someone who doesn't stand behind what they sale, I recommend you look for a supplier who will. Discount ramps deserves a "D- " at best for their customer service experience. Buyer Beware.

Just received a motorcycle mounting bracket for my enclosed trailer. In a poorly wrapped box, the unit was delivered with no instructions not even a picture of the unit assembled. But they don't hold back on wanting a review. So naturally, being so shocked by the poor quality I was going to give them the truth about their product. Not so easy to do. Seems their review site gets all screwed up when you choose a 1 rating and then the Web page can't be found.

The old saying goes "you get what you pay for". But at DiscountRamps.com "wow" not even close.

I ordered a ramp that was advertised as "In stock ready to ship", that was 13 days ago and they still can't give me a ship date. Customer service is way less than helpful. Using this company was one of the worst mistakes I've ever made.

I called to see if I could get a 8 foot wheel chair ramp delivered before my surgery which was 4 days later. We were in such a bind because I realized that I was unable to get up our 3 steps to get into the house. When I spoke to the gentleman at Discount Ramps about my problem, he assured me that they could have the ramp at our home in 3 days without paying any extra charges. Well, sure enough it came in 2 days. The ramp is excellent and will do the job. I am so impressed with this company. Thankyou for all your help!

Would never recommend purchasing from this website. I ordered an universal roof rack for my 2014 Camry. Got charged $20 for shipping (item price 49.99). Item does not work as much as I try to tighten it to the roof it keeps sliding. Instructions are not vehicle specific. And most importantly, return policy is ridiculous: no refund on shipping, and they charge you 15% off the item price. Horrible business policies and thats why people keep ordering from Amazon. Tried to give them a chance, but they showed just how bad this business values customers.

Place my first order with Discount Ramps about a week ago and received my order 3 days later. I was impressed with how quickly my order came and the product was as expected. Had a few questions when it came time to put the product together and the customer service team was able to guide me thought it.

"Good Luck" is what was told to me when I called about a part the fell off my new bike rack I got 3 weeks ago, only for them to tell me that brand is made specifically for them and replacement parts are not accessible through them. So now I have a useless bike rack, thanks Tyler, I hope you actually talk to upper management about the legality of selling a product without selling the parts to fix it