Delcampe

If Delcampe exists, it is above all because of Buyers
By systematically giving the edge to sellers and by favoring a payment system (Mangopay) which is otherwise not safe (see Trustpilot), Delcampe is sawing off branch on which it is sitting
I have been following Delcampe for 18 years and am witnessing a slow disintegration / deliquescence and I see the enthusiasm of the beginnings gradually giving way to the dictates of sellers imbued with their importance

They are in favor of professional sellers in order to make more money. I find them not fair, not just for amateur collectors.

Delcampe have recently (April 2024) introduced a buyer's premium which they call platform fees and its more than 10% of the purchase price - outrageous! I recently had something not turn up, Delcampe messed me around for 3 weeks and then said I was on my own, Delcampe takes no responsibility at all. Delcampe has become very difficult for buyers, buyer beware!

First of all no buyer protection. If you pay with their payment system you can be ripped off because if seller not send it and mark standard postage delcampe immediately side with seller. Secondly very rude and very bad customer representatives. There is a woman called Miranda she threatens people and close accounts immediately if you criticise delcampe or argue with her. Very amateur behaviour. Also if you open another account she threatens to take legal action even tough there is no law against opening a new account in commercial site. Thirdly sellers sell fake items even tough you report it they did not do anything. Buy from more reputable user friendly buyer protected sites

Fraudsters operate on this site due to the very lax security, Despite their size, Delcampe do not have any buyer protection (unlike eBay, Amazon etc.), in case one is a victim of fraud. Their advice is to use PayPal to be protected but allow sellers to open accounts that offer bank transfers only. There is no security and no recourse when you pay this way. Delcampe are, in effect, aiding and abating fraudsters, who can easily open accounts, put pictures of attractive items at low prices, and, in no time, fleece buyers of thousands of euros. Be warned!

The reason of my feedback are actions of Delcampe Team. They don't protect rights of buyers at all. If occurs a problem, they protect sellers but not buyers. So beware of this. You can lose your money, and your rights will be violated there by the Delcampe Support Team. I received damaged product from the seller. And left zero feedback. I told that seller doesn't use cardboard and film for packaging. And this is the reason of damaging. I think other buyers should know and beware of this seller's packaging methods. The seller left a revenge feedback for me. I opened a dispute asking to remove seller's feedback. Delcampe Team removed the seller's feedback and my feedback as well. Despite that, my feedback was fair, honestly highlighting the situation.

I am mostly a buyer, collecting stamps. I bought more than 3,000 stamps there and except one time, I have been very satisfied. Courteous sellers, real collectors and a good customer service from the platform.

I have been using Delcampe for over 20+ years. Instead of getting better, it is getting worse. Their complaint resolution is a joke. They don't do anything if a problem with a seller, Some sellers cannot ship to Germany because they are not registered with some gov org or other prob. So sometimes need to deal outside of Delcampe - not ideal but is a workaround. And Mango Pay seems to be what most sellers are now using. I hardly see Paypal anymore. And I not sure how the dispute resolution works with Mango Pay. I just going to stop using it. It is more of hassle than it is worth. I will stick with Ebay and some other smaller platforms.