CitizenShipper Reviews Summary
CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.
I signed up for a free 30 day trial and cancelled my account which I took a screenshot of and got an email confirmation and they still charged my account. Doesn't surprise me. I signed up as a licensed transport company and they have very few loads hence little relevant business on the site. Beware and do not sign up for their trial. They will attempt to charge you even if you cancel.
This company is a scam. Driver took deposit and cancelled and will not give deposit back. Eric is his name. If you ever hear of him stay away. My lawyer is now involved. DO NOT USE THIS COMPANY
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
This business model is a scam for all people looking for animal transport. You're not permitted to speak or screen drivers before paying them a hefty deposit. If the driver turns out to be flaky or hard to work with, Citizen Shipper will do anything they can to screw the buyer and protect the driver. Beware of this company and using their services
I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC.
Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
Beware of this company! I hired two different female transporters, which was the worst experience. Emi pet transport and Roll A Way Pets transport are scammers. Wanted money up front before picking up or delivering my cat to me. Neither transporter communicated efficiently. Date changes, lies, totally inconvenienced myself and family. This company has no customer service, except for email. I wouldn't trust anyone working for this company to transport my pet. A month lady I am now having to transport on my own! Complete scam and waste of time!
Dear Jen,
Thank you for sharing your experience with us. We deeply regret hearing about the issues you encountered with the transporters and the inconvenience caused. At CitizenShipper, we aim to facilitate reliable connections between customers and transporters, and it's clear that we did not meet your expectations.
We understand your frustration and are committed to addressing these concerns. Please reach out to our dedicated Support Team at support@citizenshipper.com so we can investigate this matter further and work towards a resolution.
Your feedback is essential to us as we strive to improve our services and ensure a better experience for all our customers.
Best regards,
The CitizenShipper Team
I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!
My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.
Dear Mark,
Thank you for sharing your detailed feedback. We are deeply sorry to hear about your distressing experience and understand how upsetting this situation must have been for you and Mack.
At CitizenShipper, we aim to provide a trustworthy platform connecting customers with service providers. We take your concerns very seriously and are committed to improving our screening processes to ensure better reliability and accountability from the transporters on our platform. Your feedback is invaluable in helping us identify areas for improvement and implement necessary changes.
We want to assure you that incidents like this are not taken lightly. We strive to maintain a high standard of service and are continuously working to enhance our platform's safety and reliability. Your experience highlights the need for ongoing improvements in our communication and support processes.
For a more thorough review and to address your concerns in detail, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary assistance and help resolve complex issues. We are committed to working with you to find a satisfactory resolution and ensure that similar situations are avoided in the future.
We genuinely appreciate your patience and understanding as we work towards enhancing our services.
Sincerely,
The CitizenShipper Team
A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105.
I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt.
As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper!
In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).
Dear Jae,
Thank you for sharing your feedback regarding your recent experience with CitizenShipper. We are pleased to hear that you found our platform effective for transporting your pet, but we regret that our fee structure was not as transparent as you expected.
At CitizenShipper, we strive to provide clear and upfront information about all charges associated with our services. We understand the importance of transparency and take your comments seriously as we continuously work to improve our communication and policies. Your feedback is invaluable in helping us identify areas where we can enhance our user experience.
For any detailed inquiries or further assistance, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to address your concerns and provide the necessary support.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
The CitizenShipper Team
I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.
Dear Colette,
Thank you for sharing your feedback about your recent experience with CitizenShipper. We are truly sorry to hear about the inconvenience you faced with your pet transport and understand how frustrating this situation must have been.
At CitizenShipper, we strive to connect customers with reliable service providers, and we regret that your experience did not meet these expectations. Your feedback is invaluable in helping us improve our platform and the services offered by the transporters.
To address your concerns more thoroughly and assist you further, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary support and guidance.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
The CitizenShipper Team
This company lost my dog and kept him in his own crap for over 5 days. Driver lost my dog. Will never get him back. Company is not and will not take responsibility or help. Driver left saying 'not liable, not my issue' after losing my rescue.
Dear Olivia,
We are deeply sorry to hear about your distressing experience. The safety and well-being of pets during transport is of utmost importance to us, and we understand how traumatic this situation must have been for you.
At CitizenShipper, we strive to connect customers with reliable service providers, and we regret that your experience did not reflect these standards. We take such incidents very seriously and are committed to investigating this matter thoroughly.
To ensure your concerns are addressed comprehensively, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary assistance and work towards a resolution.
We appreciate your feedback and are committed to improving our processes to prevent such situations in the future.
Sincerely,
The CitizenShipper Team
Paid Citizenship then chose broker State To State. No driver. Excuses No Contact 5 business days. Offering to refund in credit coupons. Glad it wasn't a pet to ship
Dear Shanna,
Thank you for bringing this issue to our attention. We sincerely apologize for the lack of communication and the inconvenience you experienced. Your feedback is crucial for us to improve our services.
At CitizenShipper, we aim to provide a seamless connection between customers and service providers. We regret that this was not the case for you. We are committed to addressing such issues and enhancing our processes to ensure better reliability and communication.
To assist you further and resolve this matter, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary support and guidance to address your concerns.
We appreciate your understanding and patience as we work towards a satisfactory resolution.
Sincerely,
The CitizenShipper Team
This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.
Dear Emily,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your negative experience and the frustration it has caused you.
At CitizenShipper, we strive to provide a reliable platform that connects customers with trusted service providers. We understand that the booking fee and the cancellation by the driver were highly inconvenient, and we regret that this situation led to a loss of trust in our service. We take such concerns seriously and are committed to improving our processes.
Your feedback regarding the review system and communication channels is valuable. We are continually working to enhance transparency and ensure that our customers have the best possible experience. Our Support Team is available to assist with any issues you may have encountered. Please reach out to them at support@citizenshipper.com for further assistance.
We appreciate your understanding and are dedicated to resolving your concerns.
Sincerely,
The CitizenShipper Team
Let me tell you! I was so stressed on trusting someone to bring my lil puppy from CA to AZ, I finally chose Ms Geovana from Paws door to door Express, she was so patient, professional, understanding and to the point! I received pictures and up dates every few hours of his trip! I am so please I would definitely refer them to EVERYONE!
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Ms. Geovana from Paws door to door Express provided such exceptional service and kept you updated throughout the journey of your puppy. It's heartwarming to know that your trust in CitizenShipper led to a positive outcome.
Should you ever need assistance in the future or have any feedback to further enhance our platform, please don't hesitate to reach out to our dedicated Support Team at support@citizenshipper.com.
He deleted his stuff on there but "J CHRISTOPHER TRANSPORT" scammed me out of 420$ and wanted more and refused to return my money saying he needed car repairs. I almost had to give up my dog since it was so last minute and the whole reason, I needed citizen shipper was because I was moving and could take my dog on the plain with me. Our convo on the site got deleted after he got rid of his account but i have text messages. He sent me a pic of his driver's license and fan but for all i know those were fake.
We are deeply sorry to hear about your experience with "J CHRISTOPHER TRANSPORT." Please accept our sincerest apologies for any inconvenience this situation has caused you.
We take such matters seriously and want to assure you that we are committed to addressing this issue promptly. Although we act as a marketplace to connect users with service providers, ensuring the safety and satisfaction of our customers is paramount.
To assist you further and investigate this matter thoroughly, we kindly request that you contact our dedicated Support Team at support@citizenshipper.com. They have the expertise and tools necessary to look into this situation, review any available information, and provide guidance on potential next steps.
Citizenshipper is going down the drain soon, figuratively speaking...they hire non usda certified drivers and allow anyone on their platform to transport and there has been numerous cases of issues with the animals.
Thank you for voicing your concerns. At CitizenShipper, we prioritize creating a trusted environment for our community. While we connect customers with independent service providers, we're always working to enhance our vetting processes, especially concerning the transportation of animals.
For specific concerns, our Support Team at support@citizenshipper.com is best equipped to assist. Your feedback is vital, and we're committed to continuous improvement.
I hired them on. I drove from Kentucky to California to meet them. I waited for extra days, they never showed up. They will not tow my car because it won't run in the beginning. They knew it wouldn't run, but now they say they cannot find a driver. Cause my car doesn't run even though we could push it right on there. They would not get a driver for my cars. Their liars do not hire, do not hire. Do not hire citizenshippers, they're liars. They say 100% people got moved... That's b*******, my cars are still in California, thousands of dollars and miles later, nothing such a fraud.they kept me around for 5 extra days no word no communication no simple business contact to tell me they're never coming and never were coming.omg I'd love to sue citizenshippers.theyre fraudulent and they're operator Jeremiah what a LIAR! GIVE ME MY MONEY BACK YESTERDAY.U SHOULD NOT ADVERTISE U SHIP CARS THAT DONT RUN UR FRAUDULENT LIARS.IM GOING TO REPORT MY BANK FRAUD.THATS WHAT U ARE
First and foremost, I'd like to express our sincere regret for the inconvenience you've experienced. At CitizenShipper, we strive to provide a seamless experience for our customers, and it's evident that we fell short in this instance. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns.
It's essential to clarify that CitizenShipper operates as a marketplace, connecting customers with independent service providers. While we aim to ensure that all our partners uphold the highest standards, there can be unforeseen challenges. We understand the frustration of having to wait and the disappointment when expectations aren't met.
For a detailed resolution and to address the specifics of your situation, I'd kindly recommend reaching out to our dedicated Support Team at support@citizenshipper.com. They possess the expertise to delve into the nuances of your case and offer guidance tailored to your unique situation.
Once again, we deeply apologize for the inconvenience, and we're committed to learning from this experience to serve you and our community better in the future.
For some stupid reason if you are a shipper of some items, you ca not get a quote to ship a car. The customer service is horrible too
We truly regret to hear about the difficulties you encountered on our platform. Feedback like yours is invaluable as it helps us identify areas where we can enhance our user experience. We understand the importance of clear and comprehensive service options and are always working towards improving it.
Our dedicated Support Team is here to assist with any intricate inquiries and to ensure you have a smooth experience with CitizenShipper. Please consider reaching out to them at support@citizenshipper.com, where they'll be more than happy to help and guide you further.
Thank you for bringing this to our attention. We genuinely value your feedback and hope to serve you better in the future.
I made a reservation to transport my 2 dogs across the country from MA to CA for a total of $3000 + fees. I paid 50% + $250 finder's fees up front, but had to cancel about 2 weeks before the scheduled pick-up date because my family was no longer moving. CitizenShipper refused to refund me the $1500 driver's fee even though their website clearly states that there are no cancellation fees if they were notified at least 3 days before the scheduled pick-up date. Instead, they offered an 'e-credit' which is not helpful because I'm longer moving. I've already reported this to the BBB hoping they can resolve the matter. I do not recommend using this service because they promise one thing but do another.
We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you experienced with your recent booking.
We understand the frustration caused by the cancellation and the misunderstanding regarding the refund policy. Our aim is to provide transparent and reliable services, and we are committed to resolving this matter to your satisfaction.
To ensure a thorough resolution, we kindly request that you reach out to our dedicated Support Team at support@citizenshipper.com. They will be able to review your specific case, clarify any discrepancies, and work towards a suitable solution.
While we do understand your concerns regarding the e-credit offered, our Support Team is equipped to explore alternative options that may better suit your needs.
Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can. We assure you that your feedback is invaluable, and we are continuously striving to enhance our services based on customer input.
Thank you for bringing this matter to our attention and for giving us the opportunity to address it. We truly hope to resolve this situation to your satisfaction and regain your trust in our services.
I booked a trip with this company from California to Alabama. Paid aheavty deposit of 225.00. Not o nly was the driver slow to respond to my questions, many questions were unanswered. At the last minute I was informed that a vet certification was required for my cats. I vwas not able to get my cats seen in time of trip.
I asked for a refund, as I did not travel and felt information was late in getting to me. The company refused to give my money back.
Make sure you know all the rules before you book.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with your recent booking.
We understand that timely and accurate information is crucial when it comes to transporting your beloved pets, and we deeply regret any miscommunication or delays that occurred during the process.
Our team at CitizenShipper is committed to ensuring a positive experience for all our customers, and we take your feedback seriously. We are continuously working to improve our communication processes and ensure that all rules and requirements are clearly conveyed to our customers before they book a trip.
Regarding your refund request, we would like to inform you that complex inquiries, such as this one, require the expertise of our dedicated Support Team. They will be able to assist you further and provide a detailed resolution to your specific situation.
Please reach out to our Support Team at support@citizenshipper.com, and they will be more than happy to help you with your refund request and any other concerns you may have.
Once again, we apologize for any inconvenience caused and assure you that we value your feedback as it helps us enhance our services.
Thank you for choosing CitizenShipper, and we hope to have the opportunity to serve you better in the future.
From the business
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Troy,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand your concerns regarding our business model. At CitizenShipper, our goal is to connect customers with reliable transporters while ensuring a smooth and secure process for everyone involved.
We value your input and want to address your concerns in detail. Please reach out to our dedicated Support Team at support@citizenshipper.com. They are equipped to provide personalized assistance and work towards a satisfactory resolution for you.
Your feedback is crucial in helping us improve our services, and we appreciate you bringing this to our attention.
Best regards,
The CitizenShipper Team