Ship7

Used them more than 20 times and they have always delivered quickly and reliable. No issues with the goods either. Highly recommended.

I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off!

One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly.

What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me.

They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.

Started off very well, but now I have a package that I already paid to have it sent out a week ago, but they haven't sent it because they claim that Paypal needs my ID and proof of address (which I already sent) which doesn't even make sense as they already got my money. Support is extremely painful to work with, so if anything ever goes wrong (like them not posting your package) then you're gonna have a really bad time. This is the last time I'll use them.

They're now asking me for an ID with my address on it. ID documents in my country don't have your address on it, so they're holding my package hostage until I provide something that doesn't exist, for a completely unknown reason.

Save yourself the hassle and use Shipito.com or someone else. If I did that in the first place, I would've already had my package by now.

I had an issue with a 2nd battery purchases for my Ring device. Ship7 stated they cannot ship it due to Dangerous Cargo restrictions. After some discussion, they helped me out by separating the battery and shipping it to a local address, while continuing with my normal shipment overseas. Thank you very much Ship7 for your extra help on this occasion.

I was nervous using this company but I did a lot of research before selecting them. I had to make a change to my order and customer service was not only easy to contact, their response times were fast and the solution they provided was top notch.

Thank you Steven from Support for your all your help, the fact that you supply 3 photos of the parcel for free really helped and I could contact the seller before the wrong item was sent. The postage through Aramex is the cheapest way to South Africa to my door.

Avoid! What was once a reliable and convenient service has become unusable.

I can only assume new management has decided to bleed the customer base dry before closing up shop.

As many below have experienced, overnight this company changed their policies to maximise profit and screw their customers.

I'm one of the many victims.

They changed free storage from 30 days down to 7 and enforced a $5 PER DAY fee for packages exceeding the 7 day period.

They say they emailed customers about this change, but I, like many others, received no such email.

I recently logged in to ship some low cost denim jeans out of the warehouse and noticed a $160 'storage fee'.

Cue a week long battle to appeal this fee that at one stage had Ship7 claiming to have 'destroyed' my goods.

A claim that was false, and clearly used to pressure me into paying this outrageous fee.

I've paid almost $200USD to use this service for 2 pairs of $15 jeans.

Outrageous.

Their Trustpilot score has fallen off a cliff recently. This change is the reason why...

If you're lucky enough to read this before signing up, well done you!

Avoid at all costs.

I'll be taking this further.

The only problem of ship7 is the delay in time they take to process the orders. Once they receive the item they might update within 1 day with the weight and size. But the time after that it takes to process for shipment is really awkward. It might take around 3 or 4 days to get the ready for shipment status, after which only we can choose the carrier and pay.

Ship7 are SCAMMERS who will use threats and pressure to extort money from you, resulting for me in:
-1 lost package,
-2 packages received after 3 months,
-30 emails and chat messages exchanged,
-$133 in fees charged by Ship7 (storage),
-$60 in postal fees,
-$25 in service tax for two $30 products,
And countless hours of my time explaining things to their services.

They have made it to the top of the worst companies list.
They lost my package, threatened to destroy my other parcels to force me to send without finding the lost one, changed the rules between my contracting and shipping, enforced the new rules on me, made me write around 30 emails and exchanges to extort $133 in fees that they themselves caused by making mistakes and prolonging the ordeal.

The customer service does not follow up on any of the open tickets, and each time we have to explain everything again to the person who receives the ticket.

Escalating to the "manager" won't change anything. Chris doesn't understand or read any better than the others.

A real obstacle course for 2 unfortunate packages that will have cost me $200 for a value of $30.
I have never seen anything like this, and yet I had a poor opinion of their competitors, but now I have to say that compared to this, they are top-notch.

I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!