Cigna

Avoid. Bad company. A very bad service. Inefficient claim processing. Inaccurate medical information. Unprofessional stuff on the phone. Delays with everything. Cannot rely on it to get a speedy service.

I just found out Cignas' customer service just lied to me about my prescription. I ordered it near the first of the month along with another prescription. I received the other prescription Monday, 12/6/21. I called & asked why & they couldn't tell me anything and suggested I call the shipping company, the shipping company told me the shipping label was just created yesterday & they picked it up today. Every
Time I refill this one prescription I have a hard time with Cigna, it's like they don't want to mess with it.

It was serviced under the health insurance program, there were of course some inconveniences, but everything was resolved, quite quickly. I can recommend.

Received a letter that Cigna will not renew it's contract with Memorial Sloan in NYC. How in the world does Cigna not reach an agreement to have one of the best cancer facilities in the world, literally a hospital that people throughout the world travel to, in their network in particular when it is one of the most used cancer facilities in the NYC area. I hope they find a way to fix this before the end of year as most other major insurance companies seem to have been able to keep Memorial Sloan in their networks

In 30+ years of professional life, I have had health insurance through multiple carriers and Cigna is, bar none, no comparison, the absolute worst. I would rather deal with the cable company or the IRS than Cigna. With those two, at least I receive something in return for my money.

When our child required significant health care services - strongly recommended by multiple providers - Cigna's first reflex was, naturally, to deny coverage. Ditto the appeal (that we made to a Cigna-compensated vendor). We were forced to make do with the skimpy coverage they were willing to provide but, even then, they have actively sought ways to avoid paying anything. In two years we have paid hundreds of thousands of dollars (i. E. savings and borrowing) for healthcare that our child absolutely required while Cigna has grudgingly paid about $14,000. In other words, we've received less than what Cigna received in premiums. Which, come to think of it, is an outstanding business model.

Claims sit for months; information that is either irrelevant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one claim to be processed, we were told with confident assurance and lack of irony that all claims are processed within 7-10 business days). Perhaps because they were tired of talking to us, we were informed that our claims (past and present) were being "audited" and that would take another 60 days. Finally, yesterday, we received a letter saying that we'd been paid too much and to please send them a check for $300.

I really cannot find enough negative things to say about Cigna.