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Kansas
1 review
5 helpful votes
Follow don h.
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He has lots of pretty pictures of very nice products. Those wont be what you receive. Check his reviews all over the internet. Ships damaged and inferior quality then refuses to make it right in any way. If he let you return it, you will have to pay big for shipping from the USA to Great Britain. Bad reviews and angry, disappointed customers. I believe "wanker" is the correct British term.

Date of experience: December 27, 2020
Florida
1 review
0 helpful votes
Follow Christian F.
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My chess set (king's cross in camel bone) came on time, but my queen piece was snapped at the tip, which I was expecting because I had read reviews about chess baron before about the quality of the pieces and the condition they arrive in. However, I opened the chess set on my bed (to keep it out of view for Christmas wrapping) and the black pieces were finished in some sort of dye or oily substance that smudged into my hands and bedsheets. I reported what happened to the vendor, and he told me to pay for shipping to send it back to where it came from for a refund, but considering that shipping would cost almost as much as the set originally cost, I was not interested. I ended up glueing the queen back together, and using a clear finish spray paint to seal the black pieces. I wouldn't shop from this person again.

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Date of experience: December 16, 2022
Canada
1 review
10 helpful votes
Follow Hummer H.
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I got my chess pieces look good but the kings weight were off by over 25% especially the white (advertised as 70 grams but actual weight is only 52. I called Chess Baron but told it was just normal. I was disappointed and felt ripped off. If this was properly advertised noting this big variance (over quarter of the weight in my case), I would have chosen the cheaper set of the same size. Who knows, they may have also sent the wrong weight/product for what I paid for, but they don't care, I was asked to return the product instead... easiest way to get away from mistakes or shady advertisement.

Date of experience: March 5, 2018
Canada
1 review
0 helpful votes
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Pristine!
June 24, 2023

Could not be more satisfied with my experience at this online store. I was personally contacted and updated throughout the shipping process and made to feel very comfortable with my decision. Will buy again and recommend to family and friends.

Date of experience: June 23, 2023
Canada
4 reviews
12 helpful votes
Follow Kathryn S.
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Chess Baron has a wide selection of chess boards and pieces from the art/luxury end to travel sets.
The company seems to be in several countries and they are easy to deal with but they do import items that are not quality assured and you may pay over the odds for an inferior set.
A lot of sympathetic back and forth but I still ended up with something that didn't match the picture and I didn't really want.

Date of experience: June 30, 2017
Canada
1 review
0 helpful votes
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Couldn't be happier!
November 27, 2020

Speak as you find... I've been looking for a specific chess set that my late Uncle used to have. I found a similar one on Chess Baron Canada and went ahead and ordered it on Tuesday. It arrived a few days later beautifully packed and the pieces were exactly as described. Thanks, Chess Baron - great job!

Date of experience: November 27, 2020
Nevada
1 review
7 helpful votes
Follow Gayle R.
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I bought an item for about $169 and wanted to return it. There was no return label provided and shipping the item back out-of-pocket would cost more than what the item was worth. Cost of shipping is not included in their refund so basically, you lose a lot of money if you ever need to return an item from the U.S.

Date of experience: November 10, 2020
Oklahoma
1 review
0 helpful votes
Follow Logan N.
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I just received my replica Isle of Lewis chessmen from Baron today and couldn't be more thrilled! The pieces are of superb quality, and perfectly match the fantastic photos on the website. Shipping from Great Briton to the US was much faster than expected, and Baron was extremely responsive by phone. I highly recommend ChessBaron.com.

Date of experience: April 14, 2021
Ohio
1 review
0 helpful votes
Follow Danny D.
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I ordered the full size acacia chess board and case combo, and it shipped from the UK to the US in just four days. It's every bit as beautiful as the pictures, and I'm looking forward to getting many years out of it.

Date of experience: May 6, 2021
GB
1 review
11 helpful votes
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Tread Carefully!
January 8, 2019

Recently purchased a 'Sebastian' metal chess set (and accompanying board and case) from Chess Baron. It's a very nice set but I don't use it as it is extremely difficult to tell the queen and bishops apart - I have reverted to using an old Staunton style chess set. Sympathetic emails from Chess Baron but they are unable to do anything because of the design copyright of the set. This is all well and good but I am left with an expensive set that I struggle touse - be aware of this problem if you are looking at the 'Sebastian' set.

Date of experience: January 8, 2019

Overview

ChessBaron has a rating of 1.9 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. ChessBaron ranks 12th among Chess sites.

service
8
value
8
shipping
8
returns
6
quality
8
+14