ChangellyReviews 121

Warning: Avoid Changelly! Lost $100,000 to their scam. Poor customer support and lengthy delays in resolving issues. Not worth the risk. Be cautious and consider alternative platforms.

Update: Changelly released my funds after 3 months. Once I saw through their smokescreen and called their bluff it went quickly. Changelly makes money by charging swap fees, they outsource these transactions to the cheapest bidder, even shady ones. In cases where such transactions „get stuck" they play the KYC/ALM card to stall for time. That's it, they don't even run a ALM unit it's all fake. ***
As reported by many other customers. Changelly lets you walk into a trap. They ask for KYC after (!) the transaction is performed and been put on hold. But it does not stop there, after that you find yourself in a spider web of AML questions where you have to prove the source of your funds plus other unrelated transactions from your wallet that happen to be visible on the blockchain. After you provide all this information that goes way into privacy territory you will keep getting "please wait" responses if at all. I initiated legal action as this seems according to many other victims to be the only way to get the funds released.

Changelly has been holding approximately $500,000 of my funds for over 10 months despite successfully completing their KYC process. They've ignored my repeated emails and messages, instead making absurd and irrelevant demands that have nothing to do with the transaction or proving ownership. I've even offered to sign using the wallet that initiated the exchange to prove I am the rightful owner, but they continue to stonewall me. Their refusal to resolve this issue or even communicate properly is unacceptable. I strongly urge everyone to avoid their platform.

I made a swap on Changelly for 1.******* BTC on 26th July, but it got flagged for AML compliance. They asked me to complete selfie KYC via Sumsub on 18th August, which I submitted. A few weeks later, on 15th September, they requested proof of funds, and I provided it right away.

Since then, it's been a total headache. I've sent over 20 follow-up emails (every 3-4 days), but all I get are generic responses with no real progress or updates.

It's now 23rd November, and I'm still in the dark about my funds or the status of the swap.

https://changelly.com Scammers
I have provided all the evidence. I also agree to any KYC/AML and other information. This is just the ceiling of bullying. Changely, what right do you have to dispose of my money? I am already fulfilling all your conditions worse than in the credit department, and you continue to mock me with a smile. Users, if you are reading this, do not even think about coming close to this service or get ready for hardcore sadomaso and loss of money.

I officially declare that the changelly service does not conduct any investigations, communicates according to templates, collects data, and then changes operators and starts everything in a circle. THESE ARE SCAMMERS.

OrderID: cgral4cner33adt6
I can also provide any other information confirming the honesty of the review.

Be cautious with this provider! I initially exchanged a smaller amount for testing, which went smoothly and quickly. However, when I tried to exchange a larger sum, it was held with a "suspicious" notification. The coins I sent both times were from the same address and are 100% clean. I then completed a verification with my ID, yet they keep asking for more information, which I am trying to provide, but the money is still not being released. The support team also won't tell me when it will be released.

Be careful with this website, it may be a scam! I exchanged 500 USDC through 3rd party exchange comparison platform. It turned out that the platform did not show that I had to send USDC Native, instead of Bridged, as I did. I contacted Changelly support, who stated that they need a $100 fee from me to recover the funds. I sent them the $100, and for over a month, I have not received a refund of my 500 USDC!

Support keeps replying that they are working on it. Instead of recovering my $500, I lost an additional $100. In total, $600 has been withheld by Changelly for over a month. Beware of them!

They wont refund me after taking my coins. I complied with their KYC but they said it wasn't good enough. So they will be keeping the coins.

That platform hold my money money then month and always reply that my case under review and reject to return my money. Don't recommend. Unprofessional company! UPDATE: They stop responding by emails. Just decide to still my money. Do not trust that chinese company.

While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!

Today I found out that this exchange works perfectly well and fast. I exchanged some XMR to USDTBSC: it was a really quick process without any delays or issues. Also liked the transaction fee: only 5.25 USDTBSC. Yes, it's rather small comparing to my previous exchange. So I rate it 5/5.

I'm a newbie in crypto and been using Changelly for not so long, but really enjoy the simplicity. The platform is really nice and functional.
Yet, yesterday I had a small problem and, as a result, a conversation with the Support. They were friendly and really helpful: it took less than half an hour to solve my issue.
Thanks dear team. I'll recommend it.

Yesterday I had a small conversation with the Support. They were friendly and really helpful: it took less than half an hour to solve my issue. Thanks dear team.

I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.

Been using it for not so long, but really enjoy the simplicity and how nice the platform is. I'll recommend trying it for sure.

I attempted to swap 1 BTC to XRP. After 24 hours and 27 bitcoin confirmations, the swap still had not been done. Another day later, and I still have neither my BTC or XRP. I was told this would be dealt with the same day. Considering legal action against this bad practice company.

The coins end up to be hold after a few successful transactions and they don't refund you if you refuse to pass kyc Total scam. AVOID AT ANY COST.

Since when did Changelly require KYC?!? This is new and it is NOT heavily apparent at all. Then, once the transaction is executed one HAS to provide KYC in order to get the coin back whether as initiated or even as a refund. Legitimate exchanges will refund the coin back to the sender's address if KYC is refused but Changelly will keep it and "hold" it as ransom for one's private information. BUYER BEWARE.

EDIT:
Been nearly a year and Changelly still refuses to release my funds. Even with KYC, they want more and more information, an endless game. I asked for them to simply return the XMR back to the original wallet but they refuse.

I really love this so much all I know about blockchain it was only nice wallet thanks for checking on blockchain