BiggSports

After reading negative reviews about the service provided by Biggsports, I was very hesitant to order, I'm glad I did because my experience was excellent. I placed a large order for glasses, they arrived as advertised in less than 2 weeks. I ordered 68 glasses of which 2 came broken, I contacted the service department via email, received a email back within 24 hours and replacement glasses were shipped out that same day. I felt the company operated efficiently and professionally and would order from them again without hesitation.

This business is awful. They told me my order would be delivered before Christmas; I come to find out that not only will my order not be delivered before Christmas but it will take an additional week. The customer service rep was rude and refused to give me a discount, even though I was still willing to pay for the product at a discounted price (considering the delay). He basically forced me to ask for my money back and to cancel the order. Don't buy from this company- go elsewhere, where you can get what you need on time, not to mention from people who respect you because you're a customer. I can't give less than one star... unfortunately.

Placed order on 12/3 almost a month later still no product. I grew concerned after about 2 weeks and no package so I emailed them and said they would get back to me with estimated delivery date on 12/17 they never responded. Highly aggravated with how slow they are and lack of following up. They also responded that custom items may take longer to process, (I didn't realise that a water bottle with a duke emblem was custom) if products are going to take longer they should mention that before you purchase.

Unless you want to pay money for something you will never receive and be frustrated by countless attempts to contact Customer Service with no response, then do NOT order anything from joke of a business. I ordered a wallet back on 4/27/20 that I still have not received and cannot get anyone to contact me about a refund. I've left several voicemails on the "customer service" # and sent several emails to no avail. This place is either a fake business or already out of business.

I placed an order for a NCAA team neon desk lamp on 10/17/2020. My credit card was charged on 10/19/2020. I received an email from Bigg Sports, the next day on 10/20/2020 that advised that my order was shipped. A UPS tracking number was furnished. When I checked the shipping status using the tracking # on 10/31/2020, the UPS site stated they will update their shipping status WHEN they receive the package. As of 11/18/2050, UPS still has not received the package. I have made several phone calls and have been unable to get an answer or a returned call. Three emails have been ignored. It appears that the Bigg Sports customer service staff and anyone capable of answering their phone or typing a email is missing in action.

I placed an online order with Biggpsports.com on 12/6/18 for a Redsox metal coffee mug. This item was supposed to be a Christmas gift. On 12/14 I had yet to receive any shipping details. After repeated phone calls and left messages I finally was able to get a response from leaving a message online. Customer service stated that the item would be shipped the following Monday 12/17. On 12/20 I had still not received any shipping info so I again emailed the company. I received an email back saying my order had been canceled due to it being out of stock. They said I was sent an email the week prior addressing this. NO such email was received. Customer service totally contradicted themselves with the last two emails. Bottom line... no item was ever received and it was too late to order elsewhere for ontime Christmas delivery. This company has lost a customer.