British Heritage Brands

The Customer Service number provided *******310 is switched off. No response to emails on *******@bhbrands.co.uk.
Out of 10, I have one item outstanding to receive for which the payment is made.
Other incorrect size item is been sent, for which I need a replacement and return address so that I can return it.
Purchase made on 14/06/2022 and now it is 28/06/2022.
Time to wake up! And please resolve my issues.

Ordering online was the easy part. That went very smoothly and quickly. The disappointing part was receiving an incorrect item. That was made even more frustrating since only one item was ordered in the first place.

Despite having made a purchase over 2 weeks ago I have not be given any information on the status of my order or when it is expected to arrive.

Communication with the customer has been very poor

British Heritage was the only one on the entire internet that had this London Jacket. Not even Amazon had this product! Reasonable price, shipped immediately from England to Los Angeles, got the jacket in days, perfect condition, very smooth transaction! I would definitely do business with them again! The best!

Ordered kids underground t-shirt and ladies underground socks. Excellent quality and items arrived when expected. Second time purchasing (this is a gift, bought same for own son at xmas 2020). Those items have lasted very well. Worn and washed every week and they still look like when we bought them.

Good overall service, easy to use website, lovely product and good time between ordering and delivery. Only issue was it was delivered over the gate and left in the rain, product was dry but slight damn smell so had to air out. Not ideal as a present, and worth noting for other customers to note.

This shop taken my money but never deliver stuff i paid for and never respond to my emails. Also phone number does not exist. You guys must be careful! Btw, i ordered from abroad ( Thailand) and am so upset with this shop!

Ordered an oxford uni hoody for my daughter she's delighted and so am I. The quality is spot on and it's a great fit. I will use them again with no hesitation. Prices are really good considering how well made it is I'm tempted to buy another one.