Absolutely terrible experience with AP Electric. We ordered a $21,000 generator, and what followed was a frustrating mess of delays, misinformation, and unprofessionalism. First, the generator was supposed to be delivered on March 28,2025, but the carrier (All Freight Trucking) never showed up. They rescheduled three times, each time making excuses—delays at another location, truck issues, and finally, claiming they didn't have the right truck for delivery. After repeated failures to deliver, we canceled the order and requested a full refund—a request that AP Electric completely ignored. Instead of acknowledging their failure to fulfill the order, they kept saying they needed to "locate the unit" before processing a refund. At this point, the generator had never even arrived, so why did they need to track it before refunding us? It made no sense. We had to go back and forth via email multiple times, and AP Electric's responses were dismissive, unhelpful, and seemed to avoid taking responsibility. They even falsely claimed there was no request to cancel the order—despite multiple emails clearly stating that we were canceling due to their failure to deliver. This company does not stand behind its promises and refuses to take accountability. We had no generator, no service, and no refund. If you're considering purchasing from AP Electric, be warned: their customer service is an absolute nightmare. Avoid this company at all costs.
I ordered a $575 part from this company, when I realized, the unopened part did not fit, I ask them to help me with a return or exchange and flat our just don't take returns. Hard to believe it is 2022 and they would not accept and made know effort to even help.
TI received starter brushes that are too large and don't fit. The diameter of the spring is also too large. I have tried contacting AP Generator Parts three times but haven't received any response. I suspect that the wrong parts were shipped, but without help from AP Generator Parts, I can't be sure. Unfortunately, AP Generator Parts, also known as All Power Electric and Generators, were not helpful in solving this problem.
I ordered $36,000 of generator gear from AP electric. They moved our delivery date back 4-5 times and it took nearly 1 year to take delivery. They also recommended an improper 'switch' and we sent it back for a refund and they kept the switch and never provided the refund. Anyone would be better than AP.
I ordered a simple radiator cap for my generator. They claimed it was in stock would ship in 3-5 days. A month later I still have nothing - no product and no update from AP. After two weeks I tried calling but they would never pick up nor would they respond to emails or their own website chat. These guys are a total waste of time. Buy from ANYWHERE else and pay more if you have to because you won't get anything from AP.
This company has 0 customer service.
I needed a replacement part for my generator (purchased from them)
The sent me the wrong part 3 times and will not return them.
Shop elsewise as they do not care about customer service.
Rick
Trying to purchase a cord for my generator. On my account I mistyped my phone number and got an email saying they needed to verify my order. I have called 4 times, emailed 3 times to two different contacts, put my question to chat (useless unless you need practice counting from 60 to 0 before being told all operators are busy). Very close to putting a stop payment on the purchase as I can't get anyone to answer. Which leads to my question... Is anybody out there?
I purchased a generator cord that AP Elec said was in stock. They promptly took my money, but never sent the cord. After a month I cancelled the order and requested a refund. After 6 phone calls over two weeks they said they would cancel and refund my money, but they never did. I was forced to file a dispute with my credit card company. I ordered a cord from a reputable company and received it in two days.
I purchased a generator from their website under the impression that the generator would ship within the advertised 2-3 business days. It has since been 2 weeks, with limited and terrible customer service from the company. Jannel only provides excuses and excuses as to why the generator has not been shipped, or that it "will be shipped". The second I requested a cancellation of my order, she then claimed it had been shipped, however there was "no tracking number", then it wasn't shipped!
Overall, it has been a terrible experience. Please do not buy from this company.
Service after the sale
Do not buy anything from this company if you expect any type of service after the sale! 1 They will totally ignore you and tell you to call cummins and Cummins always says contact your dealer or distributor and I asked for AP electric and they will not assist me in anyway. I am unable to use my remote For my generator because I cannot hook it up without aN account and password. I can hire a local distributor to connect the remote but it will cost me an additional $300 and no one cares about after sale service that I did not sell the equipment so I am SOL
ALBERT Young, *******@aol.com, *******330
Overview
AP Electric & Generators has a rating of 1.1 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AP Electric & Generators most frequently mention and customer service. AP Electric & Generators ranks 15th among Generators sites.
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- Pleasant Prairie, WI, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members