Alibaba

Alibaba would not assist when my order was hung up in Nicaragua, and customs was trying to extort a $9200 exit fee. It was supposed to be delivered to Costa Rica, not crooked Nicaragua. I contacted them numerous times with little or no response.

I have had mostly good results buying from Chinese companies through Alibaba. At first I was not sure I could trust companies in a foreign country like this. But over time I have found that they do not defraud me. The companies vary, and you definitely need to try to find the better ones, and it would be best if you could actually walk up to the equipment and try it out. I buy heavy equipment from China, and once it ships across the ocean, it is not generally viable to ship it back. I have had some communication difficulties with the vendor agents in China, but overall that part can be worked out. They generally know the specs for their products. The main thing is value for money, and Chinese companies perform pretty well in this regard. You have to figure in large tariffs and assorted shipping and port fees, which are not small. But even after all of that I am satisfied with the end result.

I have encountered 2 times problem with sellers in alibaba. But alibaba didn't help me just making me to be patient and expressed their saddness. Despite the fact that sellers asked to pay via bsnk transfer i preferred Alibaba as i believed that alibaba would help me with such cases. But turned out that vise Versa

Do not buy anything on Alibaba. I chose a seller who never sent the item only empty boxes or broken items. When I tried to resolve this through the Trade Assurance team, it was a nightmare. They close your window to post evidence, making it impossible to get a fair resolution. Meanwhile, the seller can post evidence from their own warehouse.

To make matters worse, when I finally received a partial refund which is not even 1/4 of what my wife spend, they sent it to the wrong card and the wrong person. They even sent me the paperwork with another person's card number, which is completely illegal. I've been trying to resolve this issue with customer service for a week, but the language barrier makes communication impossible, even when I wrote in Chinese. As you see by one of the customer service representatives they used the same translator.

This is a serious issue – they sent the refund to another person and exposed personal information. Please avoid buying from Alibaba or AliExpress, as they are the same company with the same customer service and owner.

The process of trade assurance is heavily weighted in favour of the Chineses suppliers. You need to jump through hoops and spend hours and hours in order to get refund (mostly partial) from suppliers. There's also no recourse for any assistance after the trade assurance period which usually is hijacked by suppliers claiming the goods are finished before they are to short this window. It's very important to check all your goods as soon as they arrive and before the money has been released to the supplier to ensure you get any sort of decent refund or after sales customer service. And from my current experience even when this is done it's hard to get a decent result from them. They certainly need to improve and also offer a better after sales review system so when products fail within their agreed warranty period buyers can review the supplier and let people know of their faults as currently there's only a way to review your suppliers at the point of sale and not say 11 months later when the product falls to pieces and there's no protection even though you'd agreed on a 2 year warranty.

I have worked with this supplier a few times now, and I believe as long as they stay around I will always have an amazing partner to work with. I have gotten many standees and keychains, all of amazing quality and super speedy work times. I was worried at first they would not arrive in time for me, and the supplier did everything they could to make sure that they would. The quality is amazing, shipping is great, customer service is great, they honestly get a 100% 10/10 in my book.
I myself run a small business and constantly struggle to find someone to make what I need made for a reasonable price and time. I can assure this supplier will be both of those things. I am 21 years old residing in the US with a passion of creating as much merchandise as I can and becoming more well known in the community I take part in. I love to draw all sorts of fluffy animals and this job does just that for me, so it helps amazingly to have such a reliable manufacture.

ZERO STAR NOT EVEN 1 STAR PLEASE ZERO STAR THIS MESSAGE REVIEWS FOR ALL MY FELLOW CITIZENS UNITED STATES OF AMERICAN NEVER EVER BUY OR TRUST ALIBABA PLATFORM SELLER OR THE ALIBABA.COM SCAMERS. LARGEST WORLD NUMBER 1 (ONE) DANGEROUS CRIMINALS SCAMERS I BOUGHT A TABLET 12.9 SCREEN THEN THEY SEND ME THE TABLET ON 9 INCHES (LIKELY I MEASURED THE TABLET) QUALITY IS THIRD GRADE (3RD) I HAVE CHATT WITH ABOUT 32 CUSTOMER SERVICE CHATTING REPRESENTATIVE ALIBABA.COM. EVERY TIME THEY WAIST YOUR TIME THEN THEY MY SUPERIOR TEAM WILL CONTACT YOU VIA EMAIL THAT'S IT

Alibaba.com 's Trade Assurance is a fraud! I've been waiting 7+ weeks for my dispute to be resolved, and your Mediation Team does NOTHING while protecting scammers! No response, no refund, just excuses! You can't reach anyone except Customer Service message service, which keeps repeating itself. Buyers, BEWARE! Fix my case NOW! #AlibabaScam #TradeAssuranceScam

Alibad-a acts as a moderator but there really is no guarantee that I can see when it comes to poor quality, even if completely not functional. The drop down menu to file a claim doesn't include quality, only things like non-receipt, really slow etc. 5 plus years on Alibad-a and I have 2 claims. First took a year to resolve with 2 of 3 products being remade but still far from perfect. The current fiasco product is so crappy that an entire page is required to list the ridiculousness of it. Beware of Nanchang Keda Stationery Gifts Industrial Co

I waited a very long time for my purchase. The payment was debited instantly, but the parcel was delayed. There were a few things missing from the box. The staff responded rudely to all my arguments. In the end, everything was resolved, but it took a month.