ResumeGenius
Questions & Answers
Here’s what buyers have asked with answers from ResumeGenius staff and previous consumers.
23
questions answered
0%
answered within 1 day
Answer:
They stole my money! 240 bucks! I also went to the bank to dispute them.
By Queila O., over a year old
Answer:
Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
By Mark S., over a year old
Answer:
Hello Claudia,
I want to apologize for the experience you had while using our site.
Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com
I look forward to hearing from you.
Regards,
Betty Ko
Customer Service Manager
Resume Genius
By Alexandra M., over a year old
Answer:
Hello Debbie,
The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
By Alexandra M., over a year old
Answer:
Hello Philo,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
By Alexandra M., over a year old
Answer:
I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
By Richard V., over a year old
Answer:
Hello Rashawn,
Thank you for reaching out.
If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section.
In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com.
Regards,
Betty Ko
Customer Service Manager
Resume Genius
By Alexandra M., over a year old
Answer:
Hello Tammy,
You can set printer preferences or change the font size.
Please contact me via e-mail if you have further questions. betty@resumegenius.com
Regards,
Betty Ko
Customer Service Manager
Resume Genius
By Alexandra M., over a year old
Answer:
They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response.
support@resumegenius.com
I wish at least you get your money back.
By Sumer A., over a year old
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