Zoho

Horrible service, the worst I've ever met in my professional life.
I wasted 3 weeks emailing Zoho to assist with proper package and premium support, mentioning we do require minimum 2 visits to our office of Zoho representative.

After 3 weeks they told its online support only. Premium? Online? To establish CRM from scratch.

Zero customer service.

Zoho CRM is difficult. Though it supposed to be an integrated software package, every module looks and feels different. Everything is always somewhere other than you expect.

All this is not that bad when compared to Zoho support. Few things in life is more frustrating than Zoho support. It is amazingly terrible.

A representative from GetHumanMatch.com scammed me for 500.00. I called to resolve an ongoing payment issue and the representative had me download Zoho so he could have access to my information and then proceeded to scam me. I thought I was calling a legitimate company but it seems there is a very large conglomerate of false businesses working simultaneously to scam unsuspecting customers out of a great deal of money... Match.com, GetHuman.cim, and Zoho are in this one together! Hope they get their just reward! They are ruthless scammers!

They provide the worst customer service I have ever experienced. Setting up our account properly was a nightmare. I scheduled an on-boarding web meeting at 11am our time. I took my sales staff out of the field for this meeting. It was a total waste of time, they never showed! My staff and I wasted an entire morning waiting for the on-boarding web meeting. Calling customer service was a complete waste of time. The suggested I send an email, and that they would respond within 24/48 hours. Seriously! BTW, I paid for premium service. If this is their idea of premium service, I can only shudder at the thought of what their regular service looks like.

I decided to cancel my subscription, that is also a nightmare.

We recently made the COLOSSAL MISTAKE of signing up with Zoho One for our small business. (I highly recommend that you don't!)
Long story short, the Zoho One and Zoho CRM software are full of bugs. It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs (mail, CRM, finance, marketing, etc.) It doesn't! Furthermore, Zoho likes to advertise their "award-winning customer service", which they are abysmally far from providing. We spent more time troubleshooting than we did getting anything accomplished. We contacted Zoho countless times over a six month period, which was a futile and frustrating waste of time. As mentioned by other reviewers here, they take weeks to return a simple email and they never answer their phones. All calls appear to be rerouted to call centers outside of North America. Technical issues are hard enough to resolve without being compounded by language barriers.
I can't speak for anyone else, but when I've got customers waiting, I can't delay my business operations for 6-7 days waiting for Zoho to get their act together, because my customers WILL and DID go elsewhere!
To make matters worse, the Zoho Mail software was constantly sending messages from trusted and established clients listed in my database to either Junk or Trash folders, and some of those customers believed I was ignoring them, so again they went elsewhere.
Zoho has cost us time, money, and energy. The only improvement they're capable of providing is stress.