YaHobby

I am extremely disappointed with my order. The Starscream MP (Walmart G1 exclusive) figure is poorly packed and Starscream box arrived dented on one corner. The 2 horizontal stabilizer on starscream's leg and one of the shoulder gun were completed detached from the figure when it arrived, becoming loose in box. Also this item was shipped from China, not hongkong. It would be impossible to know if these were factory rejects, i. E. items were already loose before they even shipped it or came loose during shipping. Either way, the poor package didn't help. Unless you want to pay top price for sub-standard goods, I would stay away.

My order was cancelled without any explanation or notification. I wouldn't have known if I didn't actually log into the site to track my status. Attempts to contact them about why went unanswered. Eventually opened a PayPal dispute to get a refund.
These guys are terrible.

Update! Finally got a response issuing a refund and stating that the toy I ordered was a preorder and has not even been released yet. I filed a dispute through PayPal so that's what got me my answers. Please don't waste your money and time on these people.

I've been waiting 6 weeks for my son's birthday toy. Fyi, they provide ZERO tracking information, phone number doesn't work, and receipt email *******@gmail.com and website contact won't respond! Had to file a dispute through Paypal. Thank God for them or I'd be out $130.

I ordered to large orders from them in one month never having used them before. One order still had not shipped 2 weeks after being placed. There was no response to my e-mails until afer I opened a Paypal dispute- then they said one item was out of stock and would ship within a few days. Another week still not shipped so I escalated my dispute to claim. No response to my request for a refund-nothing- I hope I get my money back. The other package had one item damaged- again Paypal dispute. Its really unfortunate because 95% of the items I order online arrive witout any compaint. These guys are terrible.

Having made one successful order for a hard-to-find Alternator, I put an order in for MP Soundwave back in July. The order appears to have been stuck as there was 1p difference in the exchange rate from what I paid to the cost of the item (I paid £124.53 via PayPal and the item was £125.52 by the time the order was processed).

It never arrived and they have ignored 5 e-mails from me to refund or at least confirm the status of the order.

As it is out of PayPal's 45 day limit and Visa debit's 120 day limit, I have lost this money... I've literally been robbed.

Avoid.

YaHobby.com is an online Toy Hobby Shop that ships from China. The initial presentation of the website is promising enough. The prices for most of their products seem economic and their selection is great. However, pleasant appearances are only skin deep. At least, from my one shopping experience.

The shipping section of the website states, "Your in-stock orders are shipped within two business days from the day of your purchase." My items were marked as in-stock when I ordered them.

It took three business days before my order began being "processed." After that, a week had passed without a single update. As a result, I clicked on their "contact-us" link and posted a note inquiring as to the status of my order. I received no response in two days. Doing some research on the grapevine, I discovered that response times pertaining to customer service occur with laxity if at all. Having paid with Paypal, I opened a dispute in an attempt to gain the sellers attention and information concerning my purchase.

Response was prompt and mildly courteous. Apparently, one of my in-stock items was out-of-stock and they were waiting for a restock before shipping my order. They failed to notify me of this until I asked. Promising the order would ship soon, I allowed the process to continue. I have yet to receive my product, due to the method of shipping available.

Speaking of which, shipping is limited depending on what you're buying and where you are, from what I can gather. People in the continental US will encounter a standard international flat rate shipping, which can start automatically anywhere from 15 dollars to more. Usually 20. The shipping cost can really bump on the price of what you're purchasing if you live outside of China, and make those economic prices look less inviting for sure.

Shipping estimates will vary with them as well, due to the methods of shipping available. You can expect to receive your order within 2-4 weeks if you're living in the continental US.

There's a lot out there on the rumor mill as far as YaHobby.com is concerned. I would suggest doing some more research if you've found a product on YaHobby.com that you must absolutely have, so you know what to expect when bartering with them.

I can understand dealing with long-shipping with shopping international. However, falling short of one's promises as well as failing to notify a customer the true status of their order is not up to the professional standard I would expect from an online retailer. Added to limited shipping with rates that can pile up for long shipping times along with an inventory that isn't up to date makes for a poor shopping experience.