The Wall Street Journal
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The Wall Street JournalReviews 139

2.0
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The Wall Street Journal Reviews Summary

The company has a mixed reputation, with some customers praising the quality of its journalism and the depth of its articles, which many consider essential for staying informed. However, significant concerns arise regarding customer service and billing practices. Numerous reviews highlight issues with unexpected rate increases, difficulties in canceling subscriptions, and unresponsive support. Delivery problems, particularly with print editions, are frequently mentioned, leading to frustration among long-time subscribers. Overall, while the content is valued, the company's customer service approach and billing transparency require substantial improvement to enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
38
value
41
shipping
21
returns
27
quality
33
Texas
2 reviews
0 helpful votes
Follow Bob L.
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Your rate will increase 10 fold after the introductory period! They will stick you for one month at the high rate even if you call and cancel on the day of the charge.

I had a charge processed today (9/25/2024) (shows pending on my account) for a higher amount. I called today to cancel today but they would not cancel the subscription until 10/22. The pending charge will NOT be reversed. I will dispute the charge.

Do do business with Dow Jones or Wall Street Journal! Unconscionable business practice!

Date of experience: September 25, 2024
California
1 review
0 helpful votes
Follow Douglas N.
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The Wall Street Journal is the worst delivery service ever. I used to think the USPS was bad but the USPS makes the WSJ look like a little league team. I like my paper delivered to my house to read but the WSJ is so bad and does not follow up to my complaints to fix their delivery service. I highly recommend to NOT sign up for WSJ delivery as it is a waster of money. I have been complaining to the WSJ for a year now with no improvement. I just had 3 straight days of no delivery!

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
Follow Geoff R.
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Your article ranking an internationally recognized terrorist, Vladimir Putin, as "winner of the year", despite how he destroyed the Russian economy while waging war in Europe is nothing short of kremlin propaganda.

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
Follow Eric M.
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We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.

Date of experience: December 22, 2023
Washington
2 reviews
10 helpful votes
Follow Orna B.
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I stopped my WSJ membership due to 1 episode of their podcast "The Journal": The hospital at the center of Israel's war on Hamas, reported by Chao Deng and Margherita Stancati. Uniformed, biased, and is casting doubts on filmed evidence of all the weapons, drop bags, laptops, money, left by Hamas. Hostage being tied, baby bottles in a basement in another one - all evidence yet the reporter says "Do we know if Hamas used the hospitals for war? No, and even if yes, should we not bomb it"? Well, even international law allows hospitals used as military command posts to be a target. Israel helped clear and warned for days. Yet the reporter, who is obviously ignorant of facts and has done no research, doubts it. Fire them. At the very least build a balanced view. I will never listen to "The Journal" again, but also I doubt WSJ's ability to write overall a balanced piece. Shame.

Date of experience: November 15, 2023
Texas
1 review
1 helpful vote
Follow Drake B.
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24 different Sections to click on (see screenshot below). Unmanageable! Spend more time clicking than reading.

Date of experience: November 12, 2023
Pennsylvania
32 reviews
154 helpful votes
Follow Francis T L.
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All I wanted was to read an article about the reinstatement of Net Neutrality, but this website just plain sucks by not allowing you to real the whole damn article!

Date of experience: October 19, 2023
Arkansas
1 review
2 helpful votes
Follow Tobye M.
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I purchased a subscription for $8 for 6 months. At the end of 6 months I received an email that states in writing that my subscription would renew every 4 weeks for $8...there was NO fine print that I missed in this email (screen shot attached). They then began to charge my card $37.99 for 3 months before I caught it on my credit card statement. When I called the first time I was cutoff in the middle of the conversation I was sent to a survey. The 2nd time I called after about 30 minutes of being on hold and transferred at least once I was told there was no record of that email that I received and was told an email to forward it to. I re-read the email address to the attendant to which she confirmed. The email bounced back as a BAD email. I then had to call a 3rd time to wait for over 45 minutes to get the same answer with a different email. They will steal your money and not give it back! I will NEVER buy another subscription or article from them EVER! Don't sign up...you will regret it!

Date of experience: September 27, 2023
Florida
1 review
1 helpful vote
Follow Daniel S.
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The content has gone far downhill. I would never subscribe, and have felt this way for years, and yet somehow I am still being charged for their service years after the last time I used it. In fact it is a new subscription not sure how it even happened. I would never read this journal and actually have written reddit posts about how much it sucks. Really pisses me off now that times are tough and I have to fight for 150 bucks from these clowns.

Date of experience: September 18, 2023
Washington
1 review
2 helpful votes
Follow Jim c.
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Subscriber here since 2004, overall since 1996. It is the standard for news and thought provoking articles. But in the last 2 months, my subscription service has been atrocious. I have to call to report missing paper in a daily basis. I get the same nice CSR's reading the script and promises to alert supervisor if issue….yet it is getting worse. Does anyone at WSJ care?

Date of experience: September 16, 2023
North Carolina
1 review
2 helpful votes
Follow Jack A.
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Reading online is more often than not a pain in the $#*!. Phone is too small to read a newspaper and a tablet is only marginally better. I cannot take my computer on the porch with me-32 inch monitor! That is why I signed up to receive the weekend addition in print! So far for the last 2 months I am batting about 40% for getting a paper delivered! Alternatively, by mail is generally OK except when the post office accumulates the papers and then delivers 5 daily editions at one time the following week, which happens on many occasions

Date of experience: July 25, 2023
Wisconsin
1 review
2 helpful votes
Follow Brian J.
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First thing, don't give them your credit card info. I recommend that you read their Better Business Bureau file. They actual earned a rating of F. Looks like they got some extra credit because they have been in business for 141 years. This was enough to pull them up to a D-. They clearly don't care about their reputation or their customers. I now see that so many others have had a similar experience with Dow Jones. Once they had my credit card, they charged more and more each time. When I removed authorization and deleted my card from my account, they had saved an old expired card that I had replaced several years ago and charged it without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering any papers.

Date of experience: July 4, 2023
New York
1 review
1 helpful vote
Follow Robert Y.
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Delivery of the print edition of the WSJ is inconsistent at best. I haven't received the paper once this week.

Date of experience: June 28, 2023
Canada
1 review
3 helpful votes
Follow paul o.
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I cancelled my digital subscription of $4.48 per month on their website and I have a screenshot from mid December 2023 showing "subscription expiring soon".
I did not renew and assumed that this terminated the subscription.
There was nothing on the page about autorenewal.

When I discovered large erroneous billings of over $60 Canadian per month for the following 3 months I looked at my account and it states "subscription expired" and yet WSJ support told me my account was still active.
There is no customer service. The support people I have corresponded with do not listen to me and are unable to explain why "subscription expiring soon" and subscription expired" means the exact opposite in the world of WSJ
What a disgraceful outfit.
Support said they would submit my complaint to senior management. They didnt -there was no response.
I send more emails asking for an explanation and they just stonewall.
Never deal with these bandits
Expect the worst

Date of experience: April 26,2023

Date of experience: April 26, 2023
New York
1 review
1 helpful vote
Follow ngiger f.
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Horrific!
February 11, 2023

You can't even read 25% of an article on their website without them begging you to purchase a subscription. People shouldn't have to pay to read an article ONLINE of all places.

Date of experience: February 11, 2023
Tennessee
1 review
3 helpful votes
Follow Logan W.
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They will put you on auto pay, then not refund you after. Their refund policy= no refund. Dont sign up when they have a sale, they will keep you on and taken your money. You have to call them to cancel the membership.

Date of experience: February 8, 2023
Rhode Island
2 reviews
9 helpful votes
Follow Peter J M.
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At the end of my trial digital subscription for the WSJ, I received a note that the rate would increase from $4.00/mo. To $39.00/mo. I cancelled the account and received notification that my subscription was officially cancelled at the ending of the current billing cycle. Then I received a bill for the $39.00. When I called (many times) to see why, I finally got a supervisor, who said he could reduce payment to $19.00/mo. But could do nothing to negate the $39.00 automatic charge. This is deceptive and deceitful business practices that no doubt is skimming countless thousands of dollars from subscribers who signed on a year earlier. In addition, return calls from the WSL all came at night with no identification in the caller ID. This is no way to do business and is a stain on the company's longstanding reputation.

Date of experience: January 24, 2023
Colorado
1 review
2 helpful votes
Follow Patsy F.
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I had not received Walls Street Journal for 8 months, but got charged premium. The customer services neither able to solve the delivery problems, nor give me the credit. My account number is **************

Date of experience: January 23, 2023
Australia
1 review
2 helpful votes
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WSJ needs to learn about a thing called "dark practices" - where a company makes it difficult/nearly impossible to cancel your subscription.

I work full time and had to sign up for the paid subscription for a university assignment... went to cancel it and realised that you cannot cancel online as "at this time they are unable to process this request online". You contact their chatbot function, this also doesn't understand what "cancel subscription" means. You then have to contact Dow Jones which has a customer service team which only works Monday-Friday 9:30AM to 5PM on Hong Kong time.

DO NOT SIGN UP FOR THE FREE TRIAL, find your information elsewhere as they will make it difficult/impossible for you to cancel your "free" trial... Disgusting

Date of experience: January 7, 2023
Florida
1 review
2 helpful votes
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I have homes in The Washington DC area and Boca Raton Florida. Delivery issues abound at both locations. These issues have been ongoing for several years. The paper should abandon delivery as they are incapable of resolving this issue. I see from other reviews that my problem is not unique.this problem seems to be a failure at the papers executive level. If the corporate officer at the top of the company hierarchy should be terminated until someone can be found to resolve this critical issue,

Date of experience: December 26, 2022

About the business

WSJ online coverage of breaking news and current headlines from the US and around the world. Top stories, photos, videos, detailed analysis and in-depth reporting.