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Wine Insiders

How would you rate Wine Insiders?
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Florida
1 review
0 helpful votes
Follow Sean B.
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I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble.
They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee.
Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.

Date of experience: October 22, 2024
Rowena T. Wine Insiders Rep
3 months ago

Hi Sean,

Thank you for reaching out and sharing your experience. We completely understand how frustrating it must have been to accidentally place an order and then encounter challenges trying to cancel it. We're sorry for the inconvenience this situation has caused.

At Wine Insiders, our goal is to process orders quickly, which unfortunately limited our ability to cancel yours immediately. However, we're able to recall your package and process the refund.

We truly appreciate your patience and value your feedback as it helps us improve. If there’s anything else we can do for you, please don’t hesitate to contact us at info@wineinsiders.com, via live chat, or by calling (800) 615-7304. We’d love the opportunity to assist further.

Best regards,
Wine Insiders Customer Support

Kansas
1 review
0 helpful votes
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Great company, great wine!
July 31, 2022

Wine Insiders guarantees you'll never drink a bottle of wine you don't like. They follow through. They send you offers which you are NEVER obligated to order. You can select a great deal on a bundle of wines that they curate or wait for a sale that allows you to make your own selections at a reduced price. The ONE time I selected something that I did not like, I contacted them about it, and they immediately credited my account. Great company. Great wine.

Date of experience: July 30, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello Sheryl,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

New York
13 reviews
60 helpful votes
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What a joke! Prices are not back to the way they were. They would be average 50% off original so called your high price set at $29.99. Now you are lucky to find a price that's 20% off your high original price. You may get some new suckers to pay these ridiculous prices on wine no other retail carries but old customers like me know your scam. Large corporations only exist for their CEO and stock holders.

Date of experience: January 5, 2024
Rowena T. Wine Insiders Rep
over a year old

Hello Dennis! Thank you for sharing your feedback with us. We truly value your perspective as a long-time customer, and we apologize if recent changes in our pricing have caused disappointment.

We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.

Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we are constantly evaluating our pricing structure to ensure fairness and transparency for all our customers. We appreciate your candid observations and understand your concerns about the perceived decrease in discount percentages.

If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.

Thank you for your continued support and for being a valued customer. We look forward to the opportunity to address your concerns and regain your trust. Have a wonderful day and stay safe!

South Carolina
1 review
0 helpful votes
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I discovered this business through American Express. It delivers on its promise by selling good wine for reasonable prices and assures it is delivered promptly. Fits my idea of a good business doing things right!

Date of experience: August 13, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello T. J,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Virginia
1 review
0 helpful votes
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Have been a customer of Wine Insiders for the last six (6) years and do not buy wine from any other place now. The website is easy to navigate, read about the different wines and take advantage of their sales that can truly be exceptional. Ordering is easy, I am on the East coast and my box arrives within 48-72 hours. Never received a broken bottle and had any problems.

Date of experience: August 13, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello Claudia,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

California
1 review
0 helpful votes
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I was very pleased with my order from Wine Insiders. I found the ordering process simple, the selection very good, and the shipping process was great. I love the careful packing of the wines in recyclable cardboard. The wine selections were broad, domestic and international. I tried a few new types that I probably would not have considered. Happy with my purchase. (Although I wasn't able to be home to sign for the box, I was able to redirect the shipment to a local FedEx store. Very convenient!)

Date of experience: August 7, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello Linda,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Massachusetts
2 reviews
2 helpful votes
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Orders never received!
December 15, 2023

I have been a customer of wine insiders for many years and have never had a problem. Recently I placed an order and was never notified that delivery was attempted (which I think it never was). Long story short I never received it. Called wine insiders and they put the order through again….a week later same thing, order never received! This happened AGAIN with the third try. There is a problem between Wine insiders and Fed Ex. I am done. Customer service was not very helpful.,

Date of experience: December 15, 2023
Rowena T. Wine Insiders Rep
over a year old

Hi Allison! Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We deeply regret that your recent orders have not been successfully delivered, and we understand the frustration this has caused.

We appreciate your loyalty over the years, and it's disheartening to hear that your recent interactions did not meet our usual standards of service. We are committed to resolving this matter promptly.

To ensure we address this issue comprehensively, we will conduct a thorough investigation into the shipping concerns you've raised and liaise with our shipping partner, FedEx, to identify and rectify any potential issues in our collaboration.

In the meantime, we would like to make this right for you. Could you please provide us with your order details so that we can expedite the process of resolving this matter, and if you're open to it, we'd like to discuss potential compensation for the inconvenience you've faced. Should you have any other concern related to Wine Insiders, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), and we'd be happy to help.

Once again, our sincere apologies for the challenges you've encountered, and we appreciate your understanding and patience as we work to rectify this situation.

Florida
1 review
0 helpful votes
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Nice suprise
July 31, 2022

I was looking to purchase some wine for an upcoming wine and cheese affair that I was hosting. I was very pleased to fine the wonderful selection of wines that were offered. I was also surprised at the discount I received also free shipping. Thank you Louis and everything I ordered came as the company stated.

Date of experience: July 30, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello Marie,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Colorado
2 reviews
3 helpful votes
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Overcharging Sales Tax
January 5, 2024

I've been a customer for several years and was mostly satisfied. Sometimes the wine selections were sparse, but generally it was fine and the prices fair. Recently I discovered they have been overcharging the sales tax for my location. When I reached out to customer service, they credited one order only. I asked if they could fix it for future orders and was told they could not. Very poor customer service. I will have to reach out to my state attorney general to receive reimbursement for the years of overcharges. Check your taxes carefully if you order.

Date of experience: January 5, 2024
Rowena T. Wine Insiders Rep
over a year old

Hi Kelly,! Thank you for getting in touch, and we deeply regret the inconvenience you experienced with the overcharged sales tax.

Please be aware that this is not something we want to happen to our customers. The agent who assisted you could have explained that the sales tax is automatically calculated by our system. If customers disagree with the charge, we can manually adjust it for the current order. However, the system won't automatically adjust it for future orders. Customers can contact us to request a manual adjustment for future orders.

To compensate for this inconvenience, we would like to offer a 50% refund on your current order. Please confirm if you agree with this resolution by calling our customer service team at (800) 615-7304, Monday through Friday from 9:00 am to 8:00 pm (EST), and Saturday and Sunday from 10:00 am to 7:00 pm (EST).

We apologize once again for any trouble this may have caused. Have a wonderful day and stay safe!

Virginia
2 reviews
4 helpful votes
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I have belonged to a few other wine clubs and was never completely happy. Then I found Wine Insiders and I have never had a bad experience. They always get my order right, they process fast and ship really fast, too. I love the special offers they send, too!

Date of experience: August 5, 2022
Rowena T. Wine Insiders Rep
over a year old

Hello Julie,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Overview

Wine Insiders has a rating of 3.5 stars from 1,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wine Insiders most frequently mention customer service, great prices and free shipping. Wine Insiders ranks 1st among Wine sites.

service
213
value
218
shipping
219
returns
64
quality
217
This company responds to reviews on average within 69 days