WebJacket

Site says allow 5-7 weeks for up to 3 jackets, I only ordered 1 yet it took over 11 weeks. The "check the status of your order" on the website does not work and their phone number does not work. When you get a reply to emails it is very short and curt... That being said, the jacket was a good price and is nice looking, they just need to work on timing, communication and website functions so that people feel more confident about their order.

I had been looking to replace a letter jacket I wore 40 years ago and was amazed at how limited and pricey the jackets were until I came across Webjacket. They let me customize it exactly how I wanted it and the price was the best I had found anywhere. Because it is so customized, each one is made to order so the turn around time is about 6 weeks, but I was in no hurry. My jacket is an exact replica of the one I wore in high school and i've gotten many positive comments. I will absolutely recommend Webjacket to my friends who want a quality jacket at a reasonable price.

Ordered jacket and was tracking through the link they gave me kept showing in transit I followed up and was told the tracking link changes! During the process the new link said that there had been 2 attempted deliveries - we received no card to day there had been or any communication- my husband works from home so is here all the time so there was no attempted delivery. The courier company said I need to drive 2 hours to their depo to pick up the package. They did not use the courier companies listed on their website like DHL or I would have the jacket. I contacted w jacket to say I was returning the jacket and wanted a refund as it was never delivered 16 emails later they have offered me a 1/3 refund for a jacket I paid to be delivered to my home and never got I have repeatedly asked the customer service agent for their managers details and they have refused to provide them. They do not have 100% refund policy.

Request a fabric sample if you use this company, even for what should be a pretty simple color to identify. Very unhappy with the customer service. I ordered a kelly green jacket for my daughter and received a hunter green one. When they finally responded to my email, they agreed it was not what I ordered and made a replacement jacket. The second jacket had really bright lime green sleeves that didn't match the tricot at all. I was able to contact them again, and they reluctantly agreed that the second jacket was not correct either. I just received the third attempt to make the jacket and it has the hunter green tricot with the lime green sleeves! It's not just a shade or two off. It looks terrible. It has taken me over 6 months to this point and I just don't want to waste any more of my time at this point.

I ordered a school letterman jacket for my son the 1 st one I was given the wrong tricot color. I paid the return fee and they did make us another coat only this time the color was wrong. My son won't even wear it. I'm very disappointed! I should have bought local. By the time I had to reorder I paid over $300. And they take forever to fill your order. It says on the tag the coat is made in China but the return tag comes from Michigan. I won't be buying from them again.

I ordered a Webjacket for my son-in-law before Christmas. I noticed that delivery date would not allow the item to be given at Christmas. However, the speedy processing and handling of our order had the jacket under our Tree Christmas eve.

I would also like to comment on the quality of the workmanship. When you order an item over the internet you are taking a risk that the item would not meet your expectations. This was not the case. The fit was perfect, The colours rich and exactly as hoped. We are definitely pleased.

I must also mention that we live in Germany and the International shipping was handled expertly.