From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Good experience, easy to set up, easy domain to remember or search
This is the easiest site i work on. I am not a pro trying to do my best
Great customer service, but i haven't really had the time to dive into it. With business being slow due to the holidays I plan to start exploring the features and seeing how it is overall as a web builder.
My experience so far has not been terrible.i have struggled a little but not like in the past with other websites.i am happy i went with web.com
I cannot get access to the website builder 95% of the time to work on my website. I HATE Web.com - this has not been resolved and I WILL NOT continue using your very lousy service if this continues.
Get support when needed. Excellent suggestions on improvement
You are the gold standard! Thank you! Ryan and his team are as helpful as creative. Ne plus ultra!
Great tool! But sometime it is complicated to get what we want the site to do.
The website is sooooo slow to access, but the survice is okay i dont no why it too slow from any devices i tried to get in
I have had Email issues and
ECommerce setup issues.
Missed important emails.
I have been charged for a domain i dont use and cant see where to raise a ticket when following your instructions provided in help
There is absolutely no documentation for your email management tool. The customer service has absolutely no clue, in guiding the customers.
Me ah ayudado en cada paso en el proceso 100%. Ah sido super facil poder crear mi pagina.
I had turned off auto renew and it still charged my card and the customer service agent was of no help
Several little hiccups with website thus far; website migrated via myTime support. Worked well for a bit and now is not functional.
Not a very user friendly interface. Even calling help desk is not very helpful.
I can't turn Auto Renew off. Your partner, Domain.com, makes it hard to redirect or point my domain. It's been a pain in the, I'm done.
Exceptional service easy to navigate easy to use AI i enjoyed the zoom call
Still trying to figure out how to tie it all together. Almost there
Very professional and knowledgeable team. Helpful and goes out of their way to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members