Vital Records Certificates

I paid $68 in December 2022. Said I would receive by May 5,2023. Checked on it periodically- always in progress. In April the record/order number stated "no longer valid@. Emailed numerous times. No response. Attempted to call many times. Impossible to get through. This is a scam.

I was looking to replace a lost Birth Certificate so I went on Vital Records thinking that I was purchasing one online.
When I quickly realized that this was only to pay to have someone fill out the form for you, which I can do for free, I immediately emailed them for a refund.
They got back to me right away, and said that my refund had been issued.
I trusted them, only to have them still take out the 49 dollars from my account, plus charge me a 1.47 service fee.
It's been 7 days now, and several emails with nothing but lies.
I am SO disgusted by this company.
They are clearly a scam, and take people's money.
Do not use this company.
They're based in Barcelona, btw!

Don't waste your money or your time here I've been waiting 3 months now for my birth certificate they can't it find nor the actual dhs that they send just your application too can't find it either. Now they are telling me I can't get a full refund. If your going to request a new birth certificate you don't even need to do the application that's why it cost 120 something. I highly recommend you actually go to the state dhs website and order just your birth certificate from there will just cost you anywhere between $25-40 bucks. That what I had to do you just have a wait a little bit. Please don't waste your time with these people they even blocked my number so that I could stop calling but soon as I called private I got right through to them. They lied and told me they didn't block my number.

Did exactly what they told me and then they said they had to put a hold on my certificate because the notary stamp was convered which was a lie it was perfect. I resent by phone same thing! I want my money back f@@!#ck them

This company takes your money and then they send you an email telling you to both send the prefilled forms and even more money to the state department where the document you need comes from. So in other words, I paid $50.00 for them to locate the correct state form to prefill with info I filled out on their website. That's it. You do the rest, including paying additional fees to that state department and mailing it all. I feel duped. I have ordered copied of my birth certificate in the past where you paid them to do all the work and then it's mailed, but it must have been a similarly named company and I forgot. That's my fault, but this particular company is expensive for basically doing nothing but providing the correct form. You would be better off calling around and/or finding the form online and filling it out yourself. You'll save 25-50 bucks.

I submitted all the paperwork correctly with a money order. It was received on 2/21/2022. I called middle of March to find out where the document was. The representative tells me it will be an additional four weeks. I wait, but still nothing. Call again. I was told it would be an additional 4-6 weeks. After six calls, I am told that it will now be 13 months! WHAT?!?!?! My daughter turned 17, and we needed her birth certificate to get her license, etc. I called again today to be told it could be an additional 15 months. I told them I wanted a refund. Van tells me that I only have 120 days to request a refund. I would not have thought I needed a refund at 120 days. I spoke with a supervisor, Mark, who was not helpful. I guess now I am out $97. Please do yourself a favor, DO NOT USE THIS COMPANY!

Been waiting for almost 2 years for my son's birth certificate and keep getting the run around. Sent the papers in like 4 or 5 times now. They sent it back 2x asking for payment when my order was paid online. I can't get ahold of anyone so I am really disappointed. I need it so my son can start head start. If someone there is reading this please send my the birth certificate.

This place took my money and ran I asked for a my complete refund and they don't want to give me anything back and they haven't provided anything for me. Waste of time and money place is awful this place shouldn't be able to be open for business.