Virgin Mobile

The service to phone is adequate, but in Canada I find all providers have been similar for good phone connection. If anything goes wrong: something wrong on your bill, cancelling your plan, your phone stops working, etc. their customer service representatives are each trained to provide help with minor tasks and in general you will be on the phone for hours, being transfered, often hung up on, and very rarely will your issues ever be fully resolved. They have removed email contact as well so the only way to resolve an issue with Virgin is over phone with very long wait times. I would not recommend using this company to anyone.

I ordered a new phone but realized when I got the confirmation they were sending it to an old address despite me confirming the correct time before placing my order. I called right away to get this corrected but after being transfer 5 times - was given no solution. They said the order was already in progress (it was not shipped yet, it was just placed) and they would need to have it sent back via postal to be able to re-send it. I asked what if the new owners of my old house accept the delivery? They pretty much told me then I would be out $800 and on the hook for the phone. How in 2024 can they not update an address when it hasn't even been shipped? Dreadful service!

Worst rat bag scum scammers in the mobile industry, constently shut your service off and want more money to turn it back on and lie about billing cycles and all this other nonesense they literally make me want to grab a knife and slit my throat

Do not use this company. I have been a customer for ten plus years, I have three phones and home internet which I upgrade my phones every two years and they used to be ok but the last year they are completely incompetent and give me high blood pressure. You will have the smallest most simplest issue and u call and 7 different people put u thorugh to the wrong dept. I mean I know mistakes happen sometimes but every single person who works there is making mistakes. And than you ask a question and get 8 different answers, so you agree to what the first rep says than you get your bill and it not what was promised and when you call they all tell you something different I am soo done with them. DO yourself a favour give your business to anyone but virgin you will get royally screwed

I asked for a cheaper plan, they offered me a $15.00 plan. Based on our discussion all was well but 2 months later they billed me $789,00, when I called to inquire about the billing the staff were very defensive and mean. The supervisor by the name of Brian was so unprofessional and childish, Please, stay away from this company. They're crooks and if you're with them already, avoid automatic payment with them. Delete your card/s information cause they're are hungry for money and will clean Your account.

This is absolutely a scam of a plan, they send you notifications if you go over the data through unknown numbers so you actually never receive the notifications, they don't send you emails about it - nothing. Customer service is terrible, they're not willing to help and just say its your fault but theres no option to stop the data once you've gone through it. I cancelled my plan too, paid in advance, and then they charged me again and cancelled my account but didn't remove my card. The amount of problems I've had with Virgin is insane, I never dealt with these problems with other service providers.

I would never recommend this plan to anyone, please be aware, they will eat your money like crazy!

Bad service long waiting time to resolve any issues your told your plan amount and that it does not change unless your change your plan but yet they will increase your plan anyway invasion of privacy by going trough your call log and calling your contacts
Think twice before changing providers
This all happened to me today so before you think of changing read all the reviews from existing customers they are extremely accurate

As a new customer I can buy a brand new phone and get unlimited calling, text, video and pictures messages for 46.72/month for 2 years. As an existing customer with 5 months left on my plan, I'm paying 11.30 a month for the phone plus data. I want to cancel the data as it is no longer required and to do this it will cost $150 to pay out and then $35 a month for calling, text, picture, video messages. After my 5 months are up, I guarantee I'll be switching to Fido. Your customer service sucks big time.

I signed up for an online Black Friday deal that included a phone and a 2 year contract. When I called them to check on delivery I discovered they had cancelled my order without explanation, notification or consent. I've gone through I don't know how many agents trying to sort it out and every time it just seems to get worse. I've been told four different stories by four different agents and they've been gaslighting me. I have had no resolution at all and I'm finally going to cancel my account with them totally. A store agent told me that the company got in over its head with their Black Friday deals and can't fulfill them. He said that many other customers have had similar complaints and gotten no resolution either. Would definitely not recommend.