VENUS Swimwear

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,

I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.

I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.