Vacations To Go

Gail, we’re very sorry to hear that you fell ill and were unable to travel. Vacations To Go does not charge any cancellation or change fees, nor have we done so in the past. Any change fees assessed would come directly from the cruise line or travel suppliers we use, and we must abide by the cancellation policies and protocols of those companies. If you purchased travel insurance, you should be able to file a claim for any losses you incurred. If you can share your booking number, we’ll be happy to contact the supplier on your behalf to request an exception or credit, but the decision will lie solely with them. We wish you all the best in your recovery, and we look forward to hearing from you.

Hoya, we truly appreciate your loyal business through the last few years. It's been a pleasure to work with you and your groups, and we're glad to hear that you find the process easy and your agent dependable. We see that you've already booked another cruise since returning from your last voyage! We know you have many options when it comes to choosing your travel partner, and we're thankful for the opportunities to keep earning your business and trust. Thanks again and for taking the time to leave such a wonderful review. We look forwarding to continuing to be of service!

We're sorry that you feel we were dishonest about your cabin selection, Sherrill. Please know that we'll never intentionally mislead a customer in any way, as we understand that loyal, repeat customer relationships are not built on dishonesty. The cabin category you originally booked is only located on decks 7 or 11 and was an obstructed oceanview cabin. Holland America upgraded your cabin to a full oceanview but in doing so, your new cabin location was located on the first deck of the ship. We're truly sorry that the cabin Holland America selected for you was not more desirable. Blaine should have gone into more detail about the possibility of a complimentary upgrade from the cruise line, and we apologize that was not the case. I see that you've spoken with our Manager of Customer Care and emailed our Executive Chairman and one of our Vice Presidents. We regret that you didn't find our offer for a 10% discount on a future cruise acceptable, and hope that despite the disappointment in your cabin, you were still able to have a good time on your cruise.

Lisa, we apologize for any confusion, but we've confirmed that your contact information matches that which was provided in 2014 when you traveled with us previously. I'm afraid Vacations To Go can no longer act as your travel agency. Please know this is never a decision we take lightly, and we regret that we were not a good fit for planning travel together. We wish you all the best and appreciate your understanding.

Thank you for writing, David. We're truly sorry for any negative impression you may have received while working with your travel counselor, and through the booking process. We would like to investigate this further however, I'm afraid we don't have enough information to locate your reservation in our system. If you don't mind, can you please tell us your booking number or the name of your agent? Thank you and we look forward to hearing back from you.

Thank you for your comments, Steve. We're sorry to hear that you missed out on a deal that you were interested in. Prices are sent to us directly from the cruise line and can fluctuate often. Because our site does not reflect live inventory, prices must be verified when you call. We do our best to keep our website as up to date as possible, and encourage our travel counselors to report any pricing they find to be sold out. Our weekly newsletter is sent to millions of subscribers, creating high demand on the best deals being offered. We apologize that the price you were interested in was not available when you called. If there's another vacation you're interested in, we hope you'll give Vacations To Go the opportunity to regain your trust and earn your business in the future.

We're so thankful for your many years of loyal business, Trish! Thank you for taking the time to share your experience with others and to highlight some of the advantages of working with Vacations To Go. We're so glad to hear that you feel supported, taken care of, valued and most importantly, that you're enjoying your cruises to the fullest. Thank you again, and we hope to be of continued service for many more years to come!

We're so appreciative of your loyalty, patience and understanding through COVID, Jancy. You're so right- what an incredibly trying time for the travel industry and travelers. Mass cancellations, backlogged refunds and long hold times created frustration and concern for customers and businesses alike. We're so thankful to be back to full strength on the other side of such an unprecedented event because of customers like you. Thank you for your business through the years and the time you took to leave such a wonderful review. We appreciate you and look forward to being of continued service for many years to come!

Thank you for taking the time to share your feedback, Linda. We're disappointed to learn that you feel you haven't been assisted. It's important that our customers feel supported through the entire booking process, including during difficulties and cancellations. We would like to look into this further but we can't find a cancelled Celebrity sailing in our system with just your first name and last initial. If you don't mind, can you please tell me your booking number, the name of your agent, or the ship and sail date you were on? We won't be able to influence Generali's decision to deny your claim, as they are their own company and only certain scenarios are covered by most travel policies, but we can certainly make sure all possible solutions have been pursued. We're sorry again, and we look forward to hearing back from you.