Utsav Fashion

Though overall customer service was efficient and quick to respond, I can't say the same for the product received. I submitted my measurement for slim shoulder sleeve (the sleeveless sleeve's width) but received the normal width for the sleeveless sleeve instead. The broad sleeve width not only makes the armhole tighter and uncomfortable, but it also ruins the whole overall look as it looks nothing like the picture - I have to send it for alteration in my country which cost me extra time and money. The saree in the picture looks regal but the one I received looks coarse and not as fluid as pictured.

A bit confusing when it comes to checkout as it caused me some panic when I keep getting redirected to 'paypal' page when I select to pay with credit card. Only after chatting on live chat with your agent did she clarify that I have to pay with my credit card through PayPal.

It looked great in person although a little different then the image. The saree was made of hard net and I was hoping from the image, it would be a software net or other better quality material. Nonetheless, the shipping was very fast.

The service was amazing! I had a particular and special request for my order and they were able to complete it without any issues. The customer service was great with quick email responses. I used a company called Manyavar before this and not only did I lose $600 because they would not exchange my product, but I was told I had to ship it to a family member in India and then they would pick up from there. What kind of Policy is that? I 100% will be shopping at Utsav for all my future needs. A great product and team. Much better prices too!

I am very happy with my order, it is beautiful both for color and material. The fit is 100% accurate with was a pleasant surprise. Ordering online was not very intuitive, while it asked about my size before submitting the transaction, I received two emails asking about my size. I was concerned there was information missing despite multiple communications. And the delivery time was not entirely clear which is understandable given it involved international transit.
Lastly a bit unprofessional to subscribe my email to newsletter without asking me and very difficult process to unsubscribe.

Ordered several of the same outfits. Overall very positive experience. There was good communication via chat and email. Clothes purchased were overall good quality. One issue we have is zip on blouse broke on most of the blouses ordered (7 same outfits ordered total) so had to get that fixed / changed.

I was happy with the communication and detail given to my order for 11 costumes for my group. The customer service representative was very attentive and detail oriented. They gave everything at a good price. Only issue is that the back-and-forth on email took several days because of time difference with the US and the time lag in checking on items.

I had few expectations since I was buying a product from a site I used for the first time and from a foreign country. However, I was impressed by how quick they were at responding to my inquiries. The product was beyond my expectation and I can not wait to try it on my big DAY.