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Indiana
1 review
0 helpful votes
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Never been more angry
January 8, 2025

We got an insurance claim from the post office accounting service center. I called them to try to get some problems resolved, and I can't even talk to a real person because the automated system keeps hanging up on me because it can't understand me because it's not asking me questions about what I actually need to do And there's no way to find a person or talk to a person get your system fixed

Date of experience: January 8, 2025
Armenia
31 reviews
5 helpful votes
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My encounters with USPS delivery have been a mixed bag. On the plus side, USPS offers affordable and widely accessible delivery services, serving communities across the nation. Additionally, their extensive network provides comprehensive coverage, reaching even remote areas. However, there are areas for improvement. USPS's delivery reliability can be inconsistent, with some packages experiencing delays or getting lost in transit. Furthermore, customer service responsiveness can vary, with long wait times and limited support options. Overall, while USPS offers convenience and accessibility, enhancements in reliability and customer service would further enhance the delivery experience.

Date of experience: April 30, 2024
Texas
3 reviews
0 helpful votes
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HORRIBLE EMPLOYER!
February 1, 2024

I worked temporarily for the post office at 1515 Crickets Ave in Lubbock, Texas. I had to quit due to excessive arthritis that got a LOT worse doing this job! It took forever for me to get my first paycheck I was told that I would receive a second paycheck, but they've been giving me the runaround about my second paycheck.

Extremely unsafe work location. We were told that there were at least 5 guys who work there that sexually harass female employees. They claim that it's extremely difficult to do anything about these sexual predators because of the union.

Also, there are a lot of homeless people that hang around this location and they harass employees as well as break into employees cars. Another reason that I felt was important for me to quit this job. No one should work in such an unsafe work environment!

Date of experience: February 1, 2024
Illinois
10 reviews
7 helpful votes
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Worst ones besides fedex.
September 15, 2023

I don't like you can't talk to a live person by chat if you don't want to call. It's hard to email them without going through a bunch of crap. Should be able to just simply send an email to customer service about anything. My packages keep being delayed by DAYS. A package will be an hour or 2 away from me 1 day, but it takes another week or so to be delivered to me. How does that make sense? Beyond tired of them.

Date of experience: September 15, 2023
California
51 reviews
33 helpful votes
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Where Is My Mail?
October 15, 2023

Geez,... Pony Express speed service... now in silly trucks with no air conditioning.
Most of the USPS network is functional... always number one in Dot Gov web traffic too.
Update: Now my Post Office burned to the ground.
No temporary trailer, no info on where my mail is, no disaster response.

Date of experience: October 13, 2023
Texas
1 review
0 helpful votes
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Package was scheduled to be delivered 08-07-23. Called CS to find out status. Package was in Los Angles, CA. Tracking package it goes from distribution center to distribution center. Now on 08-09-23 package is still in California. I am in Texas. All I get from customer service is package is on its way with no expected delivery date. It was shipped "ground advantage" and no one can tell what the advantage is shipping this method other than it was to be delivered in 3 to 5 days. Delivering by horse would be faster. One CS person named Ben hung up the phone on me and had no answers to 99% of my questions. I have called 4 times with no answer other than "it is in its way." Why pay someone who cannot give answers. What a waste of flesh and money. No wonder they are financially in the "red."

Date of experience: August 9, 2023
Colorado
10 reviews
11 helpful votes
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A Great Example of A Failing Government
June 16, 2023

The USPS motto is "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds."
Too bad they don't actually uphold this motto. I wouldn't be surprised if the majority of their employees don't even know this motto. These government employees act anyway they please and they get away with it. It's a great example of how the government has been failing this country for the past 25 years. They can't even deliver mail properly. It's just a joke.
I've had mail carries mark my packages as undeliverable because it was raining or snowing and they didn't want to get out of their car. I've complained (with evidence) and I might as well just complain to a wall. It's pointless. When a country can't even manage their own employees and basically let them run a muck like badly behaved children, you know we're all doomed.

Date of experience: June 16, 2023
New Mexico
2 reviews
5 helpful votes
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We have a clusterbox in our neighborhood. Mail and packages are consistently placed in other people's mailbox. The rural carrier always marks things as delivered, but I either get the packages two days later or they are in someone else's box. I am not the only one this happens to.

Date of experience: January 5, 2024
Florida
1 review
0 helpful votes
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TODAY
May 31, 2023

My day got bright and shinny when I ask for the Manager Jennifer Oh my she is the best...! I have had some issues with my mail but she was there 100% and got me results very fast. She is very attentive with her customers, knowledgeable, kind considerate, smart attentive, she is the best. I give her 20* across the bord thank you so much and God Bless

Date of experience: May 31, 2023
Florida
1 review
1 helpful vote
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Unprofessional Employee
September 8, 2023

The post office worker delivering mail this afternoon at the apartment complex I live in was backed into the handicap spot in front of the mail kiosk. The employees abuse these handicap spots on a regular basis. I said something to him about it and he just ignored me like it was no big deal. I asked him if he was going to move the vehicle and he told me I'm not allowed to harass postal employees. Advising him that he's not supposed to abuse handicap parking spots is not harrasement. I asked him for his name and he told me I don't need to know his name so I took his picture. After I took his picture, he pulled out his phone and took my picture. Very unprofessional. He acted as if he was going to the complex office to show them my picture. That is harrasement of residents.

Date of experience: September 8, 2023

Overview

USPS has a rating of 1.4 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USPS most frequently mention post office and customer service. USPS ranks 361st among Shipping sites.

service
17
value
13
shipping
14
returns
8
quality
12
+11