USA Knife Maker Reviews Summary
The company has a mixed reputation, with notable strengths in customer service, as evidenced by prompt assistance and special ordering capabilities. Customers appreciate the helpfulness of staff and enjoy added perks like free stickers. However, significant concerns arise regarding inventory management, with many items frequently out of stock and prolonged wait times for restocking. This inconsistency leads to frustration and skepticism about the company's future operations. Overall, while customer service is a clear asset, the issues with product availability detract from the overall shopping experience, indicating a need for improvement in inventory management.
This summary is generated by AI, based on text from customer reviews
Couldn't find what i was looking for but gave them a call and they were able to find it for me right away, they even got a part special ordered for me that wasn't normal stock. Awesome service, and Free stickers in every order
So many of the items are out of stock for weeks. When you call them they give you misinformation about when the item will be ready. Fact of the matter it appears that it is never ready or in stock. Ithink they are going out of business or reducing their inventory so they will not handle the broad amount that they did at one time.
The selection on this website looks great but if you get to ordering you will find that many of the shown items are out of stock. It also commonly takes weeks, if not months, for the items to be back in stock. When you know the name of the customer service lady, you know that there is a problem. The prices of the items are good but if you are looking for speed or a full inventory this is not the site for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members