Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 29th among Academic Editing sites.
I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee ******* Shame on you!
Horrific customer service. They wrote an essay that I had to spend days going through and making corrections. I was new to this site so I wasn't aware I only had 7 days for the essay to be corrected. It was completely over the word count and very muddled. When I called them they said they cant do anything about it and I would have to pay for it to be edited. They gave me 15% for it to be edited which I thought might not be that bad. Until I looked at how much it costs to edit 14 pages. $406! THAT WOULD BE OVER $600 ALTOGETHER. Stay well clear from this scammer website. They don't care about anything apart from the money.
Hi I. R.,
Thank you for your feedback. I've reviewed your order and wanted to offer more information regarding our Revision Policy. Before clients are able to process their payments, they must agree to our Terms and Conditions and Fair Use disclaimer. Each item is hyperlinked and client can read them in full. Our Revision Policy is addressed in our T & C, so clients know that each revision request must be made within 7 days of the order's upload. Unfortunately, the only remedy for revisions past 7 days is to place an editing order. The higher the urgency (when one needs the order), the more the payment, which is likely why the price was so high.
Nevertheless, I am sorry your experience did not meet your expectations. That was never our intention.
Thank you again for taking the time to leave your feedback.
Sincerely,
Lisa R.
Client Success Manager
Customer service is not about service. They are about making money. Their customer service people are not always helpful- at least one laughs at you and then basically hangs up if you have a problem with your order.
So if there are any problems with your service request hope that you don't get her. The writers on the other hand are really good.
I HAVE HAD MY PAPERS COMPLETED ON A TIMELY BASIS AND WELL WRITTEN THROUGHOUT THE SEMESTER. I HAVE BEEN USING THIS PARTICULAR WRITER THAT IS AWESOME AND KNOWLEDGEABLE ALWAYS ON POINT.
Paper didnt come on time, so I had to get another option and distinctionessays.com came in handy. They wroter my 10 page essay in 6 record hours.
Hello Jylian,
Since you did not provide an order number, we cannot verify your information. It looks like you didn't use our services; however, if you reply to our private message with your order number, we'd be happy to offer some type of resolution. If you are advertising for another business, please be sure to do so on their designated page.
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time.
I would recommend them. The customer service is friendly and reliable too.
Hi Dana,
Thank you so much for posting your feedback! We especially appreciate your tip for consumers. When it comes to an order's instructions, there's no such thing as too much information. It helps the writers really identify their clients' expectations! Communication is key and responding to writers' inquiries or messaging important details or notes really determines the order's overall quality!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
The writer purposely didnt write about what i asked for because he/she knew i was on a very tighy schedule and any revision in less than 3 days will require me to pay. I contacted them any they pretty much ignored me. They used to be good but not anymore. Look some where else
Hi Noor. I'm so sorry for the late reply. We welcome all feedback, and I appreciate the time you took in leaving yours. When reviewing your order's history, I do see the writer completed the revision approximately 12 hours later. Also, I can assure you that the writer did not do this on purpose. Uploading late orders or forgetting instructions often lead to some sort of penalization, so writers do their best to avoid that possibility. Nevertheless, your order was an urgent one, so considering the extra time for an unexpected revision added on to your original delivery, a partial refund is in order. I'll forward your order number to our Refund Department. For more information regarding your refund, please email Refunds@Ultius.com.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Actually, they didn't help me. Because they told me that my topic was too specific which means they couldn't find the writer. Then they simply told me that can't help me and refund my money without any trouble. Good customer service. Probably recommend.
Hi Ciren,
Thank you for taking the time to leave your feedback. We sincerely appreciate you leaving a review even though we were not able to assist you with your order. But you do actually bring up a very valid point that I would like to address further.
We are a very client-oriented company and some topics and orders, unfortunately, do fall outside the scope of our services, which is why when we catch these orders, we try to ensure that our clients are notified right away and make the cancellation process as easy as possible for you.
In regards to your order, it does appear that the Fulfillment Team had determined that we may not have been able to complete your order to your specifications while keeping the expected quality of using our services. I can assure you that these choices are not made lightly, but they are always made with our clients best interests in mind.
With that said, I want to thank you so much for your patience and understanding as we grow as a company while expanding our pool of professional writers, hopefully, we can assist you in the future.
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Company spent a lot of efforts on their "sells pitch" webpage, but once the order and payment is submitted, the support goes down hill. Other than the initial steps, from placing the order to making the payment, the webpage lacks instructions and requires you to go through a lot of additional steps prior to the "writer" actually getting started. I had a lot of misfortune happen lately and was really counting on them to come through - very very disaapointed.
Hi George,
Thank you for leaving your feedback. We apologize for any inconvenience regarding our verification process. Orders are flagged for verification when they meet certain criteria. Due to online credit card fraud, we had to put some sort of protocol into effect. We do understand it sometimes disrupts the flow, but it is an unfortunate necessity. We are actually working on making it an automated process before clients place their orders, but as of now, we do not have an ETA.
There was also another issue with the order in that PayPal held the payment for review. Ultimately, that made it out of our hands, even though you submitted your verification. PayPal is a separate entity and we only use it as one of our merchant accounts. We're sorry about that but we have to abide to their rules to keep our merchant account in good standing. As you may know, we processed your refund on September 29.
If you have any other concerns regarding our payment processing, please feel free to share them. In the meantime, we hope we were able to resolve your issue by promptly refunding the transaction.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have used Ultius for most of my writing services needs and have never been disappointed. They are very punctual and professional.
Hi Mike! Thank you very much for your five star review. We appreciate your business and look forward to working with you again!
Ultius writers are excellent and punctual with time. I have been looking for someone to help me with writing my paper and finding Ultius was a life saver. I recommend Ultius to anyone who is struggling and need a service who is accurate and quick to respond to all necessary needs.
Hi Julius!
Thank you for taking the time to leave your feedback and sincerely appreciate your recommendation of our services! We are thrilled that you have had such great experiences using our services! We look forward to working with you in the future and meeting your needs!
Thank you again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I use writer 9292 consistently. I have never had a complaint and have always received top quality work.
Hi Chistina!
Thank you for taking the time to leave your feedback! We are so happy that you have found a writer that you enjoy working with and that you have been satisfied with your orders! We sincerely look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have been a customer for years have never been let down. The writers are among the best and deliver above and beyond expectations. Customer service is only a click away and will assist with all concerns.
Hi HM!
Thank you for taking the time to leave your feedback! It is always great to hear from our long-time clients! We are thrilled that we have been able to assist you over the years! We aim to ensure that our customers are always left satisfied because building a strong working relationship with our clients is very important to us. Also, thank you for your compliment in regards to our writers! We work hard to make sure that we hire the best of the best and they work hard to make sure that your orders meet your needs! As for our Customer Support Representatives, I can assure you that every one of them is always happy to assist you whenever needed, 24/7! Helping someone who needs assistance, no matter the issue, big or small, we take great pride in being able to to do so! We love to see our clients happy! With that said, we sincerely look forward to working with you again in the future!
Thank you so much for your kind words!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
They have completed work on time and the writing has been quality! The writer has communicated through entire process and asked great question to ensure they are meeting expectations.
Hi CF!
Thank you for taking the time to leave your feedback! We are so thrilled that you have had such a wonderful experience using our services! We are very happy that you have found a writer who you can communicate with, we do believe that great communication is key when it comes to any successful order. We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Got a project done by due date. Customer service was prompt on two occasions where I needed help. Price was great. Barely had to edit anything. I would definitely use them more often. Loved it!
Hello Angel,
Thank you for taking the time to leave your feedback! We are thrilled that you were satisfied with your order and that our Customer Support Department was able to assist you! We take pride in assuring that we provide prompt and attentive word class customer support to our clients, so thank you for your compliment! We are so very glad that you loved your experience working with us and we are looking forward to working with you in the future!
Again, thank you!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
So far I have ordered a couple of papers and both writers and support are very helpful and professional. Writers are very timely and flexible.
Hello Alice!
Thank you for taking the time to leave your feedback! We are very happy to hear that you have found our Support Team to be professional and helpful. We strive to ensure that we stand by our guarantee of providing nothing short of World Class Customer Support. We are also very glad that you enjoy working with our writers! We offer our Requested Writer feature just to ensure that you are able to continue to work with your previous writers that you have made great connections with! We are happy that we have been able to assist you and look forward to working with you again in the future! Thank you again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I tried the site again and was pleased. I gave them everything from my outline and they did it. I know that it can be costly, but this helps our grades. I very grateful and happy. I will use them again for next semester. I recommend.
Hi Alissa!
Thank you for taking your time to leave your feedback! We are so happy that we were able to assist you! We sincerely appreciate you giving us another opportunity to provide you with a better experience! Thank you so much for that! We look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Nobody has contacted me about getting a refund and its been over two weeks. I gave the exact layout of the paper I needed in the beginning when I ordered. I wanted to use this site all the time and this was my first experience. A guy says he is my writer and disappears. The paper is due and its past deadline. The clock is ticking and I am nervous. Another writer says they will do the work. Yes it was another day late. I wanted to love this site and use it in the future. What happened next was unbelievable. Here is a copy of what the writer and I wrote in the messages. Keep in mind that is not from the very beginning from the original writer. I told exactly what I needed for the paper from the professor and as written on the syllabus. Also, the main research question was not answered.
Me
I don't want you to finish a paper that I could not use. No correct page numbers and no abstract. The writer disappeared and the deadline was not met. Another deadline was issued and was still late another day. References pages was too many when I only needed eight. In-text citations were incorrect. Body paragraphs were not synthesized. It was not clearly unified. Topic sentences were not coherent. Transitions between paragraphs was not clear. Overall clarity of the writing was not organized. Did not answer section questions clearly
Me
I can't believe that you would still charge me. I want my money back. The first thing I did was give the first write exactly the instructions from my teacher on the layout of the paper. Instead, I got screwed. The writer was not found. The deadline was missed. To top it off the deadline was missed again. After reviewing the paper I noticed so many things wrong that I could not even hand it in.
Them
Just a few points: When a chart or figure adds clarity, it generally is permissible as long as one doesn't go overboard. If there are many charts or figures, it is generally preferred that they be in an appendix, but this doesn't apply with just one chart. I've never had a professor kick back a paper because too many scholarly sources were used. Generally it only goes the other way. Regarding an abstract, that is an extra page of writing, and if you would like that, I can have the editor send you a bill for that additional page and we can write it for you.
Me
I don't think that I was suppose to have an charts in
Me
This might have to have an abstract. The numbering of the pages didn't start util the second its suppose to be first. I only was allowed 8 sources.
This is in-between with messages going back and forth. The writer disappeared and missed the deadline. Another writer took over and was late another day.
Them
Thank you for your notes. I expect your project to turn out very well.
Me
Research Paper Project REQUIRED FINAL RESEARCH PAPER: 8 - 10 page research paper based on a topic related to your major and agreed upon between you and the instructor. You must use at least 8 significant secondary sources. The papers topic must relate to your major and of recent impact. Research will be based on your reading of secondary sources (e.g. Books, articles from periodicals and internet-based information). The research paper should NOT come from primary sources (e.g. Interviews that you have conducted, laboratory experiments or observations). You will be responsible for choosing your research topic, asking significant research questions, determining a research strategy and finding at least 8 significant, relevant, and detailed sources to answer the main research question. The paper must be 8 - 10 pages in length; this required length does not include the references list [bibliography], abstract, or cover page. The paper must draw from 8 OR MORE sources representing a balanced mix of current books, journals, and web-based sources. While you may use textbooks, dictionaries and encyclopedias (and Wikipedia) for general information and background reading, and overviews of a particular problem, they may not be used as cited sources for your paper. 2
Customer support gives generic replies, seems robotic at times.
Doesn't seems flexible. Support seems more like a gate keeper more than anything else. They seems to have no control over writers.
The whole system inside, doesn't let you have instant communication with the writers.
Like not having an instant chatbox with writers.
Some writers are good and fast inside though.
Hi Alex! Thank you very much for your feedback. It is true our support team does not have control over the writers. Since the writers are independent contractors scattered across the United States, the support team has the same access, communication wise, as a client. We apologize for that, but it comes with the freelance writer territory. I do understand your point about an instant chat box. The messaging system is the way clients can instantly communicate with their writers, but the writer would have to be logged into his or her Ultius account at the same time in order for a client to have a speedy reply. Unfortunately, we cannot require independent contractors to operate under a schedule. What I would suggest is messaging a writer and asking if he or she is available during certain parts of the day to chat back and forth using our messaging system. It would require a writer and client to agree, but it never hurts to ask!
As we grow, we continuously think about ways to improve our services, so I'm forwarding your feedback to our developer team. It would not result in any immediate changes, but as I mentioned to you, it wouldn't hurt to ask if there's a way to add new features to our current system.
Thanks again for your thoughtful feedback. We look forward to working with you again in the near future.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
THANKS TO THESE AWESOME WRITERS! I LOVE THIS SERVICE AND WILL USE IT AGAIN! GREAT SERVICE 24/H CUSTOMER SERVICE! THEY ACTUALLY READ THE PROMPT!
Hi KA d.! I just wanted to reach out and say thank you very much for your compliment! It also is wonderful to hear that you were pleased with the writer's work. If you every use us again, I encourage you to make use of our Requested Writer feature, if you have not already. While it is considered an add-on, it gives you the ability to give the writers in your favorite list the first opportunity to claim your orders. This way, you have peace of mind knowing the same writers who worked on past orders and provided exceptional content will continue to deliver just that!
Thank you again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Liars! Cheats! Paid $152 to have a paper completed in 20 days. The deadline passed, no paper. Was lied to and told it would be done the next day, again, no paper. Everyone I contacted lied! Both writers lied and customer service lied. I'm filing a complaint with the BBB. Don't waste your time or money with this company, they are a complete joke.
Hi Ashley. As I mentioned in my private message, we processed your full refund on May 5,2017. We would never keep a client's funds in the event a writer had an emergency and could not complete the order as scheduled. While a second writer was assigned to your order, there was a misunderstanding with the new deadline, so he or she ultimately decided it wasn't possible to complete in 2 hours for quality reasons. Nevertheless, I am sincerely sorry this happened and it was not our intention.
We are actively trying to improve our processes when it comes to emergency reassignment. To really decrease the possibility of last minute dropped orders, we need to add more staff writers to our pool. Staff writers are employees unlike the freelance writers, so we have them on a schedule. However, our standards are high, so the role is difficult to fill. It is no excuse. I simply just wanted you to know.
In regards to your refund, refunds may take 7-10 business days to post back to your account. Please note this is a limit on behalf of financial institutions and not Ultius. If you have any questions regarding your refund, please email refunds@ultius.com.
I deeply apologize for your experience.
Respectfully,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
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Hi Monica,
Thank you for taking the time to leave your feedback. I left a private message on January 13 regarding your complaint. The order's instructions called for a personal account regarding writing styles. I wondered if you could share any plagiarism reports because your order was scanned through Copyscape.com before it was delivered and did not show any evidence of similar content. If you could message me back, I would really appreciate it. Please know we have zero-tolerance for plagiarism, so it is very important that we discuss this matter. If you would prefer to talk over the phone, please call 1 (800) 405-2972 and ask for Lisa.
I look forward to hearing from you,
Lisa R.
Ultius Client Success Manager
Call/Text: (702) 979-7365
Email: support@ultius.com