UltimateRentalGetawaysReviews 43

I have been calling and emailing them all year so far and have not received a response yet. There is no way to use the vacation package if I can't make a reservation!

The only way to get someone to respond to your emails or phone calls is to report them to the better business bureau. Back in 2019 when I first tried them out their customer service was better and actually semi-responsive so I was able to book part of my package (NOT THAT IT WAS ANYTHING SPECIAL…1 star cruise line and 2 star hotel/motels) but in recent years it's legitimately impossible to reach anyone so DO NOT BUY because you will not be able to book. You cannot book any portion without speaking to an agent (none of it is self-booking). Last time I spent months trying to reach someone and ended up reporting to BBB over shadiness. Someone from the company contacted me back so quickly and suddenly looked up my history of phone calls and emails claiming I didn't call the times I did so I showed proof of my phone bill (can you believe I even had to do that?) and then she claimed they must have had system issues…girl, I been contacting and leaving messages for months and you're going to argue with me that because you only have records of 6 out of 11 contact attempts (all of which went unanswered) that I shouldn't haven't reported the company? Gtfoh 0 contact attempts should go unanswered especially for a paid service. It's one thing to be lenient and understand with employee shortages but don't expect people to just throw their money away at you, you're not a charity.

One star rating is to much! Tried calling over 50 times and NO RESPONSE. No one returns my calls or messages. Can't book a vacation, cant even talk to someone. Is this even legit? I really just want my money back. Just give me a refund. You have not made good on any of your promises. 3 years later havent been able to use it once.

Purchased 1 week package approximately May 2020.

Now April 2021 they don't answer their phones.

Buyer beware especially deals over the phone.

We signed up for the vacation package and were promised a vacation in Ft. Lauderdale, Orlando, and a rental car as well as an 8 day dream week. So far, I have been attempting to make reservations and no one answers when you call Ultimate Rental Getaway and to make matters worse, the email and password they provided does not even allow us on the website. We are so disappointed in this "front" for a vacation and plan to sue for the $1196. 00 that they stole from us.

I was contacted by ultimate rental getaway by phone I was talked into the cruise. I did not hear that it was no refundable. After about an hour I tried to cancel. They refused so I was stuck with a trip I will never take. I was 79 years old with a hearing problem. If they call you, hang up!

I purchased this with the promise that I would be able to use this in Arizona or California. The salesman said I could find a 3 bedroom condo and use 2 weeks at a time to have my family reunion. The only property availabe is a two star hotel one room in Sparks Nevada, with California listed. The Arizona properties are only available the first week of July. 120 degrees in July no wonder these properties are available. I thought I could use this as last resort in Park City, yet again the lies continue, Park City availabilty cost the same as I would pay on any sale web site for these hotels. No resorts with Marriot or Hilton as promised.

I'd be highly suspicious of the 5-star reviews here. Most, if not all are fake. The one-star reviews are exactly what I experienced with this telemarketer. First, they start with promise of a free vacation. By the end, you're asked to pay $498 per person (x2). There are many promises about what you'll get, but if you pay in advance, you'll never have a way to ensure you're getting what you are supposed to and it will be too late to dispute with your credit card company. They'll tell you it will be a 5-star hotel, but when you get stuck in a run-down 2-star hotel (read the other reviews!) you'll be out of luck.

One other reviewer said he had to pay $150/pp port fees for the cruise. The cruise can be booked directly with the cruise line for as little as $139/pp! If you buy into this after reading the reviews here, it's your own fault.

I am extremely satisfied with my experience with this company. Im from Canada, traveled to Orlando for a week with my 6 year old daughter. Our first time traveling to Florida. The package my agent offered was very affordable. I thought Itd be expensive like other companies. She was very patient with me & understanding. I had 100 question and she answered every last one with a great sense of humor. Honestly best customer service. Best Vacation Ever!

Weeks ago. I spoke with Vanessa. She was very rude. I provided the confirmation to her that showed I owed an extra $200 on the package plus the port fees to schedule the cruise. WELL... she insisted it was $300. I said listen to the call.
I asked for a supervisor and she said the earliest they would get back to me was the next day.
I left a negative review on here and a guy called me within a half hour. Said they were right I owed 300 but if I removed the review he would do it for 200. So I removed the review and got another form that said I owed $200. I listened to the recording that said $200 but he said there is another lengthy recording he would email to me (never hit it)
Then he said he would have someone call back about scheduling the cruise the next day. I said not Vanessa she is rude.
Well no call the next day around 445 the day after I called got voicemail.
He called back and apologized he had a family thing. Said he would look for the cruise dates and call me back. Over a week later i got a call the dates I wanted were not avail. I gave him more dates 2 weeks ago and still have not received a call. My guess is Im out of the $298 I put up for this package. I will be contacting the BBB to file a complaint as I well.

I received a call from someone named "Judith" Judy was nice, however, she told me that these services were for a "free" vacation. I asked her how she got my number she did not have an honest direct answer. I asked her how long the call should take, she said 10 min, that was not true. 18 minutes later, Judy is still pressing through her script with these LIES. Long story short, the free vacation ended up being her trying to convince me to pay "498.00" for first guest and then another "498.00 for another guest. I told Judy that I had to go, she insisted on reading off of her script. Judy then insisted that I wait until she transferred the call to someone else for the rest of the call. I am guessing this was the master closer. Please be aware of these liars. The government does not do enough to protect consumers from these types of dishonest wolves. It is sad, but several of these companies prey on unsuspecting consumers. Please be careful. BEWARE. Take care.

This started with a call and I was very hesitant at first I normally don't do any business transaction over the phone but the sales rep did catch my attention... I gave it a try we are currently on vacation in Ft Lauderdal Florida and we are having a blast. I am thankful my family and I made it past the rain down here... it is 12noon we are on the beach we are heading to Orlando tomorrow for them park activities... I had some time so I think they wil be grateful for my feedback... I appreciate this package