UGG

After so many days of waiting my order was just cancelled, nothing more was provided, I havent received anything, no order no money, just wanted my own pair UGG but what Ive encountared is tragic customer service

Got the Tschabalala Self collaboration recently and the ugg x feng chen wang sandal the last year. I will say that Decker needs to up its manufacturing game or quality control. My Self boots were fine as where the tabouret collaboration boots, but the wang sandal booties where twisted on their base and had to be exchanged. I would want more details about the products and video of them in use. Lately client videos and pictures are not loading to the site so review do not have that level of input due to site failures. The free shipping is the best and the way the collaboration boxes are archive quality.

I placed a recent order and in my shopping cart I placed a care kit. I didn't realize when I checked out that it was no longer in my cart. I ordered an extra item just so I would get it. Then I was provided with a coupon code because I am a healthcare worker. After putting this code in it must have removed the care kit. Nothing alerted me to this. I received my order today and immediately contacted customer service via chat. They would do nothing to rectify the situation. A company like UGG has a terrible customer service? They can't even send out a few dollar care kit? I will never order from them again and this is what I told the person who assisted me on the chat. They should have a little autonomy to make customers happy. So for a few dollars they will never get another order.

I am disabled but that didn't stop Ugg from stealing my Disability check. They charged $377.76 on my debit card for merchandise I never ordered. I immediately returned it and have a tracking number. I tried calling them but they are mean to disabled people and just hang up. It's been weeks since they stole my money. I wish they would please return it.

These are honestly the coziest shoes I've ever had in my life! I like that they constantly have new interesting designs that are comfortable and chic at the same time. I have two pairs of winter UGGs and one for summer, I love them very much!

I would give No star. Absolutely out of order! NO customer service at all! They are simply ignoring requests, not bothered to deliver in time! If I knew I will have to beg for my order, I would NEVER EVER place an order with UGGs. Never again. They don't care at all about customers.

I have not received my boots I ordered as of yet. I ordered them a month ago, was told once I submitted payment the item was on back order, okay fine, but now a month later and I still don't have my order. I called customer service and they don't have any updates. The warehouse has not did anything with my order in a WHOLE MONTH… This is truly unacceptable… I have never in life had to wait this long on a back order. You received your money so send me my order…. This is very bad service