Had never used any Tuffy service center but since this was AAA rated decided to give it a try. Needed new tires and an alignment. Tried to book an appointment online but something went wrong so when I showed up thinking I had an appointment and found I didn't, got worried. No problem though, they got me right in. Figured job would take a couple hours and that was pretty much spot on, including the extra time for a car without an appointment. While waiting in the spotless customer waiting area several customers came in with on the road emergencies. I was impressed with their ability to diagnose issues based on customer descriptions and get vehicles in to be checked ASAP. Very apparent why they became AAA rated