TrueFacet

I have found selling jewelry and watches on TrueFacet to be great. Their team mostly professional and promptly communicates with the client and is actively engaged during the entire process to ensure that everything is in order. The offers they provide are reasonable and they also have extraordinary customer relation services. Basically, I must say that if someone wants to sell some treasures and wants to deal with a trustworthy company only. TrueFacet is the option to choose!

Ordering was simple and painless. That said, I sent multiple emails to support about shipping without a response. When i called, my call was sent to an offshore answering center where the 'customer service representative' asked my to send a copy of my drivers license with my request to a different email address. I don't thing any of us are that trusting anymore and if you are, you shouldn't be. Order was made 11 days ago today and i still haven't heard a word from their office. Quite the change from past experiences...

I placed an order on April 3rd, it was approved with Affirm. Never received a confirmation. I waited for almost a week, I emailed the support team. Two days later, I received an email said due to Jewish holidays, the shop was closed until Thursday, 13rd, either by the end of this weekend or some day next week, when they send the merchandise out, I will receive a confirmation and will get an overnight shipment. I called customer service, no one picked up. If I don't hear anything by a few days, I will call to cancel and will not buy anything from TrueFacet again.

DO NOT PURCHASE FROM THEM! I purchase a $6100 Rolex for my wife on 2/12/18. She finally wanted me to take it for cleaning and service. I went to the local Rolex dealer and the second it touched his hand, he immediately said it doesn't feel right. He then put it under a microscope and absolutely confirmed its a fake with about 8 different reasons and worth around $200. I have called and email over 20 times with zero respone. Im furious and will be hiring a lawyer!

TrueFacet is everything thing they claim to be, the whole process was extremely Simple and Easy! After ordering a Rolex Watch, received order confirmation right away and 3-business days later, received the shipping and tracking information. My order arrived 2-days later ahead of schedule, nicely packaged... WoW! Would definitely use them again along with recommending TrueFacet.

I made a purchase 2 weeks ago and there is still no delivery, shipping, or update on where it is. Customer service let me know they'd expedite the order but they also let me know that the seller of the item hadn't answered calls or emails by the company. So essentially, I'm paying interest on an item that may or may not be available. Most sites have the decency not to charge your card until the item ships, this company charges your card without even knowing if there is an item to sell you. I can't speak to authenticity or anything else about TrueFacet as this the second order I've placed and never received.