TicketmasterReviews 459

Bought pre-sale tickets for The Weeknd - Toronto show only to see much better seats (floor and 100s sections) become available at significantly lower prices closer to the event—despite many tickets still unsold. I was charged OUTGRAGEOUS price for 500s section. I asked Ticketmaster for a seat exchange and offered to overlook the price difference, but they simply blamed promoters and provided zero support. Unless it's a completely sold-out artist like Taylor Swift, don't rush into pre-sales: better seats often appear later. The whole system feels unfair, opaque, and designed to penalize early buyers. I feel duped and will never trust this platform again.

I contacted Ticketmaster (complaint #*******) on 19 May to upgrade my Beyoncé Cowboy Carter Tour tickets to the pits closer to the stage. I confirmed I was happy to pay the price difference straight away.
Instead of processing the upgrade or giving clear instructions, I received slow, copy-pasted responses that ignored the information I had already provided - multiple times. Their agents clearly do not read emails properly and rely entirely on unhelpful templates.
By the time I was finally told the correct process (to repurchase and request a refund), the tickets were gone. I was then told nothing could be done because the event was too close, even though I reached out weeks in advance.
This has been one of the most frustrating customer service experiences I've ever dealt with. I did everything right. Ticketmaster's delays and poor communication are entirely to blame. Now they refuse to take any responsibility.
Avoid using Ticketmaster if you expect actual support or timely, human responses. They cost me the upgrade I was ready and willing to pay for.

As an international customer (Brazilian resident), I purchased 2 tickets for the FIFA Club World Cup through Ticketmaster.com and was offered Allianz insurance at checkout. The cart total increased accordingly, confirming the insurance was selected. However, no insurance policy was issued. After contacting Allianz, I was informed that as a non-U.S. Resident, I was never eligible for the coverage in the first place — despite being logged into an account with my Brazilian billing information. Ticketmaster refuses to refund the $1,146.35 charged, citing a FIFA no-refund policy. This is irrelevant, since the transaction was induced by a non-existent benefit. I've already submitted complaints to the FTC, CFPB, and the New Jersey Consumer Affairs office. Still waiting for Ticketmaster to accept responsibility. Avoid this platform if you're outside the U.S.

I purchased extremely expensive tickets (£500 each) for a concert and was surprised to learn that the only delivery option available is physical mail. I do not live in the UK, and the tickets will only be sent to me up to five days before the event. This creates significant uncertainty, especially since I may be in Portugal or already in the UK by then. It makes planning nearly impossible. It is incredibly frustrating that, in the 21st century, something as simple as receiving a concert ticket has become so complicated and unreliable. Your team has advised me to get in touch only if I haven't received the tickets five days before the concert—this does little to provide reassurance and adds unnecessary stress to what should be an exciting experience. Sometimes, less is more. In this case, simplicity and digital options would make a world of difference. The current process is frankly ridiculous.

I bought tickets using a floor plan of the venue, Aisle seats. My tickets came, shame on me for not checking that my tickets, to see if they matched what I bought. The day of the concert we were seated in the "incorrect" seats. But not according to the tickets I was holding. Then to my surprise their are 10 to 12 people also saying the same thing as me... these are not the seats I bought! There were a lot of very unhappy people at the concert. If you buy tickets via the mail, check them when you get them, don't presume they are correct.

I purchased 2 tickets to Heart and Bruce. I went to check they were still there. I tried to access them but was unsuccessful. I was advised that my password had been changed without my knowledge. Thanks guys. I requested a change and got sent 4. These passwords were in 6 characters not 8 as needed. 4 emails no answer. They were supposed to take 48 hours. Get off your duffs people.
Bruce is coming to Ottawa next month!

Ticketmaster software has glitches and no accountability. WARNING: Never use "accept an offer" in ticketmaster. Its a scam and doesn't work on app. No record of sale, no warning of non-processing, you loose your tickets/value. $468 for me on a recent CREW v MIAMI MLS game on 10/2. Ticketmaster of no help, but why would they? They're a monopoly, its their world and we just buy tickets in it.

Customer service is no help with tickets that are not showing up They refuse to send your call to a manager. Hold time vary from 30 mins to 1hour and 45 mins with no resolution.

I bought tickets for the SA vs NZ rugby game. At no point did Ticketmaster disclose that my wife and I would be sitting 200m apart. Had we known this, I would not have paid a small fortune for these tickets. Unacceptable and very poor business process!

I need to sell my tickets for an upcoming event due to an unplanned surgery. The concert is in 5 days and my tickets are not able to transfer. Ticketmaster said they would get back with me in 3 to 5 days. I need to sell them now. Ticketmaster is going to make me eat 670.00. I cannot get anyone to help me now.

Brutal - can't resell tickets or transfer. Worst experience ever.
I was in a city (not my home town) and purchased tickets for the wrong dates (1 week in the future).
I had to repurchase new tickets and could not resell my tickets within the 1-week period.
I work with computers, I'm not a dumb person.
This is a brutal monopoly causing havok to artists and consumers/clients.

The application is NOT USER FRIENDLY. Not self explanatory, not easy to use especially for first time users. Phone number for assistance is hard to find and the technician had trouble understanding the issue.

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First of all their service charge is high, and they do not provide good customer service. We bought tickets recently and the singer did not perform, his backup singers where singing, and they refused to refund. They gave me the run around for me to contact the venue and they refused to refund even though its in the media that the singer failed to perform. Just because he showed up does not mean he performed. Currently dealing with the credit card that I will soon expose if they do not resolve this. By the way the $50. Service charge was shown after purchase Never again will I be taken by Ticketmaster..

I highly recommend this website as my go-to for purchasing tickets. The map feature is exceptional, allowing you to select your desired seat. The venue was conveniently accessible with ample parking, and all facilities were impeccably clean.""'805;;633;;1865''' To grab some best deals. The employees were well-organized, knowledgeable, and friendly. We were fortunate to have VIP tickets, granting us the opportunity to meet Alan Ruck downstairs. The staff went above and beyond in assisting me with navigating the stairs and capturing numerous photos of me with Mr. Ruck. Using Ticketmaster on my phone was a seamless and user-friendly experience. Although our seats were on the stage, there were moments where we faced the audience and performers' backs. Nonetheless, it was an incredible experience to witness the show from the perspective of the performers themselves.

The most awful customer service I have ever seen in my life and They will fee you to death. Will never give this company my money again. They are in a lawsuit now for their $#*!ty ways of business. Use stubhub instead!

I ordered a ticket to the Jeff Dunham show. A day or two, I was told the purchase had been cancelled and I needed to replace it. This process was frustrating and difficult.