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The SillReviews 185

4.4

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The Sill Reviews Summary

The Sill has a rating of 4.4 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Sill most frequently mention customer service, olive tree and great condition. The Sill ranks 3rd among Plants sites.

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Ohio
1 review
0 helpful votes
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PLANTS AS GIFTS ARE AWESOME
October 9, 2025

Okay I just ordered one of my friends a ponytail palm - who knew that was a thing?! I love it! Always very cool new options of gifts.

Date of experience: October 9, 2025
Ohio
2 reviews
0 helpful votes
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Great plants, great packaging
October 8, 2025

Even though FedEx delayed one of my plants, they still arrived undamaged and healthy thanks to the great packaging from this store. The plants I buy at The Sill are always beautiful and healthy, and their customer service is top tier.

Date of experience: October 8, 2025
Ohio
1 review
0 helpful votes
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Nothing less than amazing!
October 8, 2025

I've purchased three plants from The Sill, one medium, two large. They all have exceeded my expectations. I will continue to give my business to The Sill!

Date of experience: October 8, 2025
New York
1 review
0 helpful votes
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Great for the most part
October 7, 2025

They boxes were delivered in good condition. The plants were good but a little banged up; lots of dirt on the bottom of the box as if they were maybe not handled the best way. The planters? I like the shape of all; the tan light color hate but nothing i can do since i am kipping the plant; the wood stand pretty wimpy. I am keeping my subscription and like my plants so not a 5 star but more like 3 up to 4 :). still will recomend the sill.

Date of experience: October 7, 2025
California
1 review
0 helpful votes
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Great follow up
October 6, 2025

The reason I contacted them is because the app I was using to track the orders had incorrect tracking numbers, so I panicked. The Sill customer service rep contacted me immediately when they were back open to find out what was happening. I did received my orders, and I apologize to the customer service dept for sounding loony! Lol

Date of experience: September 27, 2025
California
1 review
0 helpful votes
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Wilted
October 6, 2025

Our daughter in law sent us a picture of your flowers upon arrival. They were brown and wilted. I was very embarrassed. I paid a lot of money for wilted flowers!

Date of experience: September 29, 2025
California
1 review
0 helpful votes
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Easy and clear to order.
October 5, 2025

We have enjoyed our Money Tree plant we bought from The Sill a few years ago. We wanted to share this beautiful plant with our newlywed friends. The gold planter really sets off this beautiful plant!

Date of experience: October 5, 2025
North Carolina
1 review
0 helpful votes
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First Time Purchase, wil be buying again
October 4, 2025
Updated review

I had a client receive a fiddle fig from a friend. It was a lovely gift. I had another client who loves figs. It was the perfect gift. My client loves it. The delivery was very quick and packaged perfectly.
Thank you so much.

Date of experience: October 4, 2025

I enjoyed using your site
September 16, 2025
Previous review

I enjoyed using your site

Very intuitive and user friendly

Date of experience: September 16, 2025
New York
1 review
0 helpful votes
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Healthy zz great customer service
October 2, 2025

I ordered a plant and planter. The plant arrived healthy and beautiful. The planter was cracked. Emailed customer service and the sent a replacement right away.

Date of experience: October 2, 2025
New York
1 review
0 helpful votes
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Love my plants!
October 1, 2025

Ordered an olive tree plant and two Wintergreen Boxwoods for my garden and love all three! They were delivered quickly and were fresh on arrival! I would definitely order again!

Date of experience: September 19, 2025
Montana
1 review
0 helpful votes
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Fiddle Fig
October 1, 2025

Plant showed up in great shape, dirt contained, plant was healthy, with a great pot... I am very happy with my purchase :)

Date of experience: October 1, 2025
New Jersey
1 review
0 helpful votes
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I have had a great experience
September 29, 2025
Updated review

I recently ordered 2 plants, both arrived in awesome shape. The only hiccup was that one plant arrived without the planter I ordered. I reached out and an order was placed to have the missing planter shipped. I appreciate the quick response to my concern.

Date of experience: September 29, 2025

The plants look very beautiful
September 24, 2025
Previous review

The plants look very beautiful.

Date of experience: September 24, 2025
New York
1 review
0 helpful votes
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Perfectly packaged
September 28, 2025

Fantastic - on time and packaged incredibly well. I love my two plants and they make my patio so inviting!

Date of experience: September 28, 2025
Michigan
1 review
0 helpful votes
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I love The Sill!
September 27, 2025

My previous experience was good. I was missing an item in my order and contacted support. They quickly addressed my issue and shipped my missing item express.

Date of experience: September 27, 2025
Oklahoma
1 review
0 helpful votes
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Seamless experience
September 27, 2025

Ordering was easy. Selections and information were very good.
Communication on delivery was excellent.
Plant arrived in perfect condition.
Would definitely use the Sill again.

Date of experience: September 27, 2025
Canada
1 review
0 helpful votes
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Quit Bugging Me!
September 26, 2025

I can say the plant that I ordered that was delivered to a friend was beautiful (so I am told). It arrived fairly timely. Other than that, I do not know what else to say. I can say this company has blown up my email box several times a day with advertising and asking me to leave a reviews. I will NOT be making any further purchases and I DEFINATELY will NOT recommend this company to anyone I know because of this constant barrage of emails. I hope this helps.

Date of experience: September 26, 2025
California
1 review
0 helpful votes
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Bought a plant
September 26, 2025

I had no problem with ordering or it being delivered. I don't know what is wrong with the plant but some of the leafs are curling and other one are looking discoloring. Also I didn't know how to contact you

Date of experience: September 26, 2025
Nebraska
1 review
0 helpful votes
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Broken Pot but they sent a new one
September 26, 2025
Updated review

I ordered two separate orders. One for my sister as a gift and one for myself. My sister's pot arrived broken and my tree arrived upside down. They fixed the pot immediately and sent her a new one.

Date of experience: September 26, 2025

Easy website
September 5, 2025
Previous review

Easy website.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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This survey requested my response to my order. I have ordered two items, one which has arrived, and one which is not scheduled to arrive until December. Because the request did not differentiate between the two and merely said, have you received your order from the Sill I was reluctant to say yes, because of course, I haven't gotten the full order. However, to the extent that I have received the first part of the order, I am content with it. I was not going to respond at all because of the confusion of the question, but unfortunately, the survey request kept coming over and over and over and over again, and it was so annoying. I finally clicked on it so that I could take time out of my day to answer it. Thank you.

Date of experience: September 26, 2025
California
1 review
0 helpful votes
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The plant arrived looking good. It was a slow delivery and was about 10+ days but everything looks good

Date of experience: September 26, 2025