SSENSE

I'm extremely dissatisfied with how this situation has been handled. After submitting all the necessary information and sending emails with the support back and forth, my order was still canceled without any clarification. This process has been a complete inconvenience. This kind of service is frustrating and unacceptable. I will never shop at SSENSE again. Thanks for nothing.

NEVER ORDER FROM SSENSE IF YOUR FROM THE UK. Ordered from their site in October never received the parcel and have not received a refund all they do is send emails to say they are waiting for an update from fed ex! They robbed me.

Terrible experience! Paid extra for expedited delivery to ensure my order arrived by a specific date, but it was shipped late and missed the deadline completely. Customer service ignored all my emails. Never pay for expedited shipping—they are scammers who lie, take your money, and don't deliver on their promises. Unreliable and unprofessional—don't waste your money here.

Ordered received from SSENSE with an empty product box. I ordered a $420 Givenchy belt which I did not get. It's sold out many places so I ordered another belt from SSENSE which I got thinking I would be refunded for the first belt and I haven't. Companies are required to declare the item value of the shipment with FedEx in case of lost or stolen items and they did not so I can't get my money back from FedEx as well. It's disgusting that a consumer losses money and a company not do what they can to help. If SSENSE declared the value of the product upon shipping as they were supposed to I wouldn't be out $420.

I purchased a pair of pants. Once I received them, I tried them on the same day and requested a return as they were too small. I packed the pants exactly as I received them. A few days later, I received an email stating that the pants were damaged. I was shocked to receive this email because I did not wear the pants or leave them unpacked. From the pictures they sent me, it was difficult to discern the supposed damages, which leads me to believe that they were sent to me in that condition. I attempted to communicate with their customer service, but they have refused to respond to my phone calls or emails requesting a callback. The customer service I received was condescending and unprofessional. As someone who has spent thousands of dollars on merchandise from SSENSE, this experience feels like a significant betrayal and has prompted me to reconsider my future purchases from this retailer.

Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.

Designer label hat arrived with brown box. It feels that this is cheap item and bought from small market.
I have contacted SSense customer service and they just blaim the provider as they shipped and packaged this item.
However, i could see 2 SSense stickers on astic bag and hat label tag. So not sure if provider printed SSense stickers.
Also SSense customer service mentioned that certain items may not come with their complete packaging to help reduce shipping weight, but this does not affect the authenticity or quality of the product.
What is a joke.
They are not providing any helps and offereing any solutions. Not professional shop. Do not bu anything from this shop.

The absolute worst online shopping experience I've had. SSENSE.com will charge your cc, fail to send purchase for over a week, send emails from consistently different agents, never allowing you to speak w/manager and not communicating w/anyone in the company what is going on. After over a week, cancelling w/o a full refund, deplorable service! Use Farfetch, Mr Porter, YOOX and if desperate, TheRealReal, Vestiaire or Grailed before waiting your time on Ssense.com

If possible, please avoid these vultures, buy from some reputable site. Because if you do not like the item and try to return, no matter what their return policy says, you'll receive nothing.
Never again!

Punch of lying thieves. I paid $42 for express shipping 5-7 days they said, i ordered on March 7th still till this day order status is pending. I have been back and forh with their useless customer service the don't even know where's the order at this point. I asked for refund they said i have to wait till they get back the item, asked how long they do know. I filed a dispute after waiting 3 weeks for them to refund my $153 they provided my back with false information ( tracking number that ind order was delivered). Of course my back closed the dispute in their favor and i had to call and escalate it. Still waiting the result