Social Security Administration

Yes I am writing a review for the Indiana State SSA offices I been dealing with all these offices for years now and I have noticed they need to hire more nicer staff you all are rude toward people who get SSI and the work penalty and marriage penalty all needs updated and changed they complain about there running out of funding and then want money back for an overpayment what about the back payments this has been asked numerous times and you all still won't give people there back payments if you stop spending the funds from people who work for you that would help the disabled we all have civil rights and there not being met either the unfair treatment from staff is unnecessary and those people do know when your committing abuse on the disabled what laws are placed into law.

DO NOT USE AS THERE IS NO DISCLOUSE AS TO WHO OWNS ID.ME BUT IT IS NOT THE FEDS AND THEY MAY SELL YOUR PHOTO ID. BOTH THE IRS AND SOCIAL SECURITY PROMOTE USE ID.ME BUT NONE OF THEM MENTION THAT IT'S NOT A FEDERAL ENTITY.

"We'll tell you something when we are good and ready. Now sit down and wait." This is the message in so many words. Calls to Social Security take an hour plus to be answered. The representative can get no information from processing they can't call only message. I have been quoted 15 days, 30 days, 60 days, 45 business days for an answer. No answer has been received. They are holding back my money and they won't say why and they just do not give a damn.

The Right hand has no idea what the Left hand is doing. Pitiful coordination. Relying on outdated systems and and so much bureaucracy that the system is in a free fall. Doing anything online is a total waste of time and then having to drive an hour to the closest office where they stare blankly into a computer screen and scratch their heads because even the representatives are confused what the feds have done!

I have called the SS offices six times - on hold for up to 3.5 hours each time, and each time, the agent has given me different answers to the exact same questions. One said she had no access to my information and could not answer any questions. I tried to get an in person appointment, but have to be on hold again for hours and beg the 800 number agent to have the local offices call me to make an appointment. Tried this three times. Nobody ever calls me back - it's been two months. Most horrible customer service ever. And, they are controlling MY social security and retirement. I am at wit's end. Could there be any worse service? I get much better service from Amazon, chatting with agents who are in India. MUCH better. And, NObody can help with SS answers - nobody, but the SS agents and they are useless and unhelpful.

This has to be one of if not the poorest run agency in US government, they are not there to help you, take your money your entire life, then make you go through hoops and barrels to get your money.

Disgusting system, the people who work at SSA are equally worthless.

I went to my federal office in my home town and they were unable to help me. So they gave me the runaround for about 2 Months. But low and behold they gave me the helpline number and I had the pleasure of speaking with Mrs/Ms. Martin and she went above and beyond to resolve my problem. She is the best person that I was able to speak with & had a lovely & concern in her voice. I just want to give her her flowers and to show my appreciation of all her help. Please keep her with this company, because she represents the SSA Office very well. Thank you again Mrs./Ms. Martin.

Ms. Hand went beyond the call of duty to help me. I had talked to another woman and she was not helpful and kind of rude told me to call the regional office and I did and I got Ms.Hand she went through every letter that was on the system and she would not give up till she had an answer she was one the phone with me for all most 2 hours and she was taking notes so she could me with her supervisor and go over everything and she took my number and promised to call me back and I did not think I would hear back from from her. Well she did call me back and she had all of it worked out. I suffer from many conditions and she keep me calm and I know someone was hearing me and was going to work on my behalf I am so glad the lord made it so she was the one that picked up and helped me and she is even going to follow up with me to let me know when it is completed