Spa Boutique

Like so very many other people who have reviewed this business, I have had mail order trouble. I placed an order with Spa Boutique in early February, 2015 and here it is nearing the end of March and I have received nothing. However, my Visa account was billed back when the order was first submitted. This is terrible business practice. Spa Boutique lists a whole pile of excuses for their inability to ship their orders. Perhaps instead of making excuses they should go down to the basement, get the stuff into boxes, take the parcels to the post office and get customers their orders. These people are either very incompetent or down right dishonest.

Someone's making a lot of money on the loyalty of past Spa Boutique customers...
Very disappointed in the integrity of these current business owners. If there is a business at all.
All the previous reviews are completely accurate to my experience as well.
I won't even give them a one star rating as there is nothing... no service, no value, no shipping, no returns and no quality. What used to be a fantastic on-line company - now is a pathetic scam.

I also placed an order on March 15,2015. I placed numerous e-mails and placed a call yesterday requesting a refund to my credit card, I have not received my skincare cream. Thank goodness that I only spent $65.71. I have placed a complaint with the Better Business Bureau in British Columbia.

Prior to March 15,2015, the products I ordered were received in a timely fashion.

It's so unfortunate that there are so many dishonest companies after your hard earned money.

Be very careful and do your homework prior to ordering on line.

I would give a zero rating but unfortunately there are no zero ratings.

I ordered $438.06 of product from this company on November 28th, to date I have only received one item. Over $300 of product outstanding. There is no longer a contact number and they do not reply to e-mail enquiries.

I've also had some unpleasant experiences although I'm happy to share with you all that I have recently switched over to purchasing my products from SuperiorSkin.com. They have amazing service, deliver very quickly - finally a company that gets it! If you want to save yourself some hassles then I highly recommend you check them out.

I had an experience similar to so many others who have reviewed SpaBoutique.ca. I placed an order in November 2014 and after countless e-mails indicating they were having fulfillment and delivery issues, I requested a refund. After many weeks passed and my multiple requests were ignored, I filed a complaint with the Better Business Bureau and with PayPal (the payment method I used). Both complaints escalated quickly. The BBB complaint resulted in a response from the owner offering a refund cheque. When I indicated I would not accept a cheque in the mail, I received notice via e-mail within 2 days that my order had been shipped. It arrived last week - 5 months after I placed my order. I write this review to offer a suggestion to others: file a complaint. It may result in your order actually being processed. It worked for me. For anyone else considering purchasing online from SpaBoutique.ca - I suggest you find a local business to support instead.

If you have not received a product this company for more than 3-4 weeks and you've emailed/contacted them to no avail, call your credit card company and have your charge reversed. There's a time limit to this (120 days for VISA), so do not delay (like me).

Finally this on line company has been put out of business! As of today when you try to logon to their website there is a notice of suspension recommending you contact your credit card company for credit. I filed complaints with the my credit card company, the BBB, RCMP etc. I'm not sure why it took so long for them to react. Unfortunate for those unsuspecting customers that have paid in good faith for the last six months and been ripped off. Nancy Mudford your done!

Just visited their website and was greeted by this message. "For any customers with outstanding orders from this merchant; please contact your credit card company and request that a chargeback be issued in order to recover your funds."
I then decided to do some research and fell upon this website. If I wouldve know I'd have never ordered from their website. CERTAINLY for products that I could buy at the mall.
I dont even know if I can get my money back.

Please help and report them!

The worst company ever i never receive my cream that i ordered in November 2014 so i sent them a email and they told me that i will receive my cream beginning of march and still didn't receive anything so i sent a email for reimbursement and wow no answer from them so i call and so surprising phone number is out of order fraud fraud fraud i lost a 125 dollars. But i am not gonna let them get away with this.Do not order anything from them beware FRAUD

I received my first order no problem. Still waiting for my second order placed in Nov 2014. Lots of excuses. I am about to contact BBB for the second time and get legal advise for small claims court. I just wrote an email to marketplace.cbc.ca to try and get the word out about this company and would ask others to do the same. This company needs to do the honourable thing and give us our money back. I will not even give this company one star, this is nothing short of criminal activity.

This was one of the worst experience that I had! I regret trusting them when they said that they would deliver their products that I order and they would refund my money back if the product was not delivered. But, Spa Boutique was closed and they do not refund my money. Where can I get my money back? I paid them using Paypal so what should I do now? Can anyone can give me some advice?
I truly believe that these unhonorable people should not open up any business in the future and their names should be watched with great caution to avoid any future scam!
Nancy12

Placed an ordered with them on October 5,2014 - it is December 31,2014 and have neither received the product nor had a refund issued for over $300. Very poor service and they do not return emails or answer their phone as "they are too busy filling orders"- seriously. Will never use again - please be very careful when placing an order.

If I could give 0 I would. Ordered over a month ago, email said 6-12 days delivery. One month later, still nothing. Emailed and they they didn't know when order would be shipped. They did charge me, so I asked for refund. Didn't hear back, then filed dispute with CC.

Also tried to phone them at the number on the website, message says mailbox is FULL!
No wonder, with people calling to cancel, refund or want their orders probably.

Will never order from them again, rather pay more to use a US company.

I was a long time customer with Spa Boutique until now. I will never order from them again. I placed my order mid September and received it today (December 12) LESS the promotional gift I wanted. They substituted for some other crap. I inquired about my order numerous times and was initially told - very curtly - that shipment took between 9 and 21 days. However, it's obvious that they had no intention of meeting the 21 day shipping window - so why not tell me that up front? Totally inept with managing customer expectation or customer experience. Shop elsewhere - it will save you time and money.

Wish I had seen all these reviews before I ordered. Same story as everybody else, ordered, paid and did not receive anything after a month. I like encouraging Canadian businesses but looks like I'll be returning to Amazon... Opened a "resolution dispute" with PayPal, not holding my breath since I heard they too have poor customer service: (

I started emailing all Spa Boutique suppliers... Nancy didn't like that very much, and refunded my money right away. Suppliers head offices are all listed online, it was quite simple.