I've been ordering this product for years. I ordered 25(!) days ago. Finally got it today. Called the company 5 times. Very hard to get ahold of a real person. They sent it first to Hawaii and then to New Hamshire. I am in Oregon! What a screw up. No one apologized, no one offered a discount! Great product, terrible customer service.
I just received my order and it had a free sample missing. It was a big deal for me, because I was trying to figure out, if that product would work for me or not to see, if I should buy it in the next order. They do not contact you and just send your order with half items. After I contacted their customers service, their answer was: we ran out because of covid-19, thank you for understanding. I do not understand, maybe I would, if you guys would contact me before you mail my package, so I can make a decision to keep my order or to cancel. Bad customer service and misrepresentation of what you get.
So happy to receive this! I have tried several other eye/wrinkle/aging creams. Solvaderm's is the best and the best value!
The site is very pretty and easy to navigate. I don't know if I really like all the "flippy" images. I'd like it better if I could control that somehow.
When you can't reach a company and when there is a problem it does not matter how good the product is... if you can't pump it out of the container. I TRIED CALLING THE COMPANY. The phone number they give *******468 does not get answered and I am really tired of the shoddy customer service. I am sure you have my phone # you can call me now or I'll put it in the hands of American Express and be done with you. The pump does not work and there is no way to open container
Received my order very quickly and am happy about that. I haven't used the product long enough to determine if it works as claimed this being worth the cost. Will do another review in about a month from now.
Have only been using this skin care line for a couple of weeks, but can already tell a difference in this 70+ year old skin. My skin feels tighter and is smoother and my fine lines have gotten less noticeable. Even my "crows feet" have diminished some. I will continue to use these products and will update my review should anything change,
Love this product from ordering fast shipping to the way it does a wonderful job with my skin. Soft hydrated less wrinkles my skin looks and feels so much better. Been using it for a little over a year and now i'm addicted!
At 74 I finally decided that my face and hands were showing too much aging. Solvaderm has slowed or halted the wrinkles and dark spots. It does take time for this to happen... so be patient. Ordered some for my husband as well.
Love this sunscreen moisturizer. It is the best I have used. However, I do not like the new packaging with the pop up amount coming out. It doesn't last as long and I think you short the bottle of product. Change back to the old bottle.
Haven't had the product long enough to review. I can say they were very quick in mailing it to me and it was packaged well with no damage. I think it would be a good idea to ask for a review after 30 days of use as just a few days is not long enough. I like the bottle, it is easy to dispense.
Overview
Solvaderm has a rating of 3.9 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solvaderm most frequently mention customer service, great product and fast delivery. Solvaderm ranks 8th among Skin Care sites.
Instant Feedback
Our commitment to continuous scientific research and delivering superior grade skin care products is our paramount priority, and promise to you. We believe beauty is not a standard or a word with a definite definition. Beauty is the unique relationship and perception we have of ourselves from the inside out. At Solvaderm we do not impose a standard of beauty for our consumers to attain, but rather assist people in becoming their best selves starting with their skin.
“The results of Solvaderm skincare products are truly remarkable and have grabbed the attention of the medical and professional derma-cosmetic community. This unprecedented skin care brand far surpasses pretty packaging and the illusionary tales of luxury developed by a team of creative brand marketers and a design department. If you want professional strength products that just flat out work…. Than get Solvaderm.”
Our clinical, integrative approach to skin care combines innovation, education and safety into a simple, effective regimen devoted to improving and preserving one’s skin health. The result of our superior methodology is revolutionary derma-cosmetic products that aid in correcting damaged skin, enhancing and preserving healthy skin and preventing future damage.
Our motto “Redefining Skin Science™” has become a powerful affirmation of our role in the industry. Made in the USA, Solvaderm Skincare products seek to improve the quality of products for those with a wide array of dermatological skin care issues. Internationally oriented, Solvaderm is present alongside dermatologists and skincare professionals and their patients.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Linda,
Thank you for your valuable review and continued patronage.
If we are able to implement any changes, it will come because of the types of constructive comments that you provided.
We value your business and look forward to servicing your next order. You can also order individual products and create a bundle. We do send special discounts to our loyal customers via e-mail, please let us know if you have not received one so we can check with our Promotions Team. Should you need assistance in ordering, you can call us at 1-888-675-0241.
Regards,
IHealth Fulfillment