Skill shareReviews 565

I purchased a one-year Skillshare membership for my daughter on Christmas 2023, intending to support her love for art. Unfortunately, the membership automatically renewed this year, and I realized I no longer wanted to continue the subscription. Expecting a trusted company to handle this professionally, I reached out to customer service within 24 hours of the renewal, confident that an unused product would warrant a refund.

Other companies I've dealt with—like Hulu—have refunded unused annual subscriptions promptly under similar circumstances. However, despite my immediate request and explaining my financial situation, Skillshare declined to issue a refund. The responses from their representatives were impersonal reiterations of their refund policy, claiming they had sent a reminder email 30 days prior, which I never received. The only email I have is from the day of the renewal itself.

Ultimately, Skillshare's lack of flexibility and empathy left me feeling deeply let down by a company I once trusted. I cannot recommend their service to anyone seeking to nurture their passions, and I'll be resolving this issue through my bank. Skillshare has lost my trust and future support.

I signed up for a free trial and never used the website. Without any acknowledgement or warning that an upcoming charge was coming, they charged me the full annual cost (almost $200) around Christmas time. I attempted to request a refund, since I was not warned, but they were very unwilling to assist in any way. They would not offer me any type of acceptable solution and informed me that they will not give a refund.

Garbage company with garbage policies. Beware the trials are made to lock you in so you forget and start running up fee charges. They will not reimburse you even if you don't use the platform. They will use a bunch of bots to give empty unempathetic replies, so they can just take your money once you made the mistake of signing up and not have to deal with you.

The course choices are limited snd do not offer as many useful topics and most of the info is something you can find for free on YouTube.

Do not waste your time and money!

I canceled my Skillshare subscription on iOS in 2021. Since then, I have been billed yearly. I never got a renewal email from Skillshare. I recently saw the renewal notification from Paypal. The payment wasn't visible under the "Active Payments" view there, so I couldn't cancel it. The "Memberships & Payments" tab on the Skillshare website is completely blank. I cannot see previous payments or cancel the subscription (again). I reached out to Skillshare a few days before the subscription was to be renewed and asked to cancel the subscription and process a refund for previous years. They did not acknowledge that I requested the cancellation. Instead, they said that they could provide a 50% refund for the previous year, which they still have not done. Nor did they cancel my subscription before it was renewed again. Once the renewal was processed, it finally showed up in Paypal, so I canceled it there and sent the transaction to the dispute center. I then got an email from Skillshare saying that subscriptions automatically renew unless canceled and that the subscription has been since 2020. No kidding! They didn't mention canceling my subscription or the refund.

They say the devil is in the detail(s) which is only sought out after the fact. I sought out a membership in Skillshare. A year went by and I forgot about it. I never used it and did not recall nor seek any info about its policy. A year and a day pass and i get an email that my auto-renew went through. There was no email warning me that $168 was to be charged to my credit card. No chance of me to stop it. I immediately contacted the company. The emailed response was quick & clear. Too bad, so sad. You're stuck for a whole year. There is no chance of a refund - even if one day goes by. I never used the service and am stuck for a whole year. How can they get away with that? There's no chance to opt-out if there's no advance notice. It's to the company's benefit NOT to give anyone advanced notice. Those of us who remember an earlier, ethical model of doing business see that the customer rip-off. Upon further research, the company has also insulated itself from legal suits against this practice akin to robbery by automatically adding each customer sign-up as an agreement not to go after them for this practice. How can this be legally tolerated? If a company can be this underhanded, shrug off a defense blaming the customer for a non-receipt of a warning, and bill them with no possibility of a refund, just how ethical is that company?

They have no phone # to contact. They would not refund me on the day I was charged. So they charged me for a whole year and would not reimburse any of it. The one or 2 videos I viewed were poor quality. The only phone number I found was nothing but a VM that tells you to go online.

Don't sign up for a "free" trial on this site as you will be charged $167 per year with no way of ending youe subscription short of changing your card. These guys are thieves!

I would give less than one star if I could. My experience aligns with that of other commenters. I got caught up in a free trial, but my credit card was charged a day earlier than anticipated, and I couldn't cancel in advance. Customer support was unreachable, three months later, I'm still in ongoing communication with Skillshare, attempting to explain my situation to them. Their response remains consistent: I'm now outside the cancellation window, according to them. I'm genuinely perplexed as to why the company is unwilling to initiate a refund when the error originated from their end by charging me a day before. Is it reasonable for the company to have the flexibility to act as they see fit while I'm expected to adhere strictly to their policies? You will not find a button to cancel, you have to contact them on time, so leave plenty of time to cancel your free trial in advance because it is a hassle.

I'm trying to change my payment method for a month! Support is terribly slow (on the photo you can see my chat on e-mail, which is actually only a continuation of it, I'd deleted the initial chat). It has a looot of useful classes of different directions and topics. But support and site performance are low.

I have a class on Skillshare.

My class was fine until I contacted Skillshare when they didn't pay me for the first month. They didnt provide a good customer service experience, and I expressed my frustration with this and asked to speak with a supervisor.

Skillshare didnt let me speak with a supervisor, but then I found my class was being removed art the end of the month.

There have never been any problems with my class or anything before, but now Skillshare are removing it, just because I asked to speak with a supervisor about their customer service.

I still haven't been able to speak with a supervisor, every request I made was denied.

So not only are they now removing my course, but all of my students will no longer be able to finish the course.

So their temper tantrum is affecting hundreds of their users too.

I actually want this fully investigated and find out who is responsible for this, or im actually going to seek legal action as im sure there are grounds for a legal case here.

I hope you will take this matter seriously. I will be logging all emails and all communication.

The content could be considered okay. But the cancelation process is a scam. It is very hard to cancel your subscription and if you do, Skillshare just re-enables your automatic payments via paypal

After using Skillshare for several years under a monthly plan, they booted me out of the plan without any notice. Then, every time I logged in, I was pointed to a screen where I had no choice but to subscribe to a costly annual plan. When I contacted customer service they were incredibly unhelpful and pretended like I just suddenly wasn't a subscriber anymore and that there was no wrong on their end. I imagine that Skillshare must suddenly want to convert their earlier monthly members who were paying $9.99 a month to yearly members and this was a sneaky, incredibly unprofessional way to go about it. I can't imagine how many members they have upset with this bizarre move.

I signed up for a 1 year subscription for $99 back in July 2021. I only wanted to use Skillshare for 1 year, so after I signed up, I went into my account and disabled autorenew.

I receive my credit card bill in August 2022, there is a charge from Skillshare for $167. I immediately logged into my skillshare account and started a chat with a customer service rep. I told them what happened and said I wanted a refund. They looked into my account and said, "Sorry, it's been more than 14 days since we charged you - according to our terms & conditions, there is no refunds"

I went back and forth with the rep stressing that I turned off autorenew - same stock response. They never sent me an email prior to being recharged letting me know that my subscription was going to autorenew - and at a higher price.

Stay away from this company - you can find all the same instructors on Udemy, and when you buy a course, you own it for life. Pay once - that's it. Plus, Udemy is always running sales, so you can buy an excellent course for as little as $9.

Buyer beware with Skillshare should be their slogan...

I've been teaching on skillshare for a couple of months now, I have over 100 students yet I barely make $30 per month. Skillshare claims you get paid per minutes watched for you your courses, they decrease your minutes watched and bring it down to less than 300, so they can pay you less.

I emailed them regarding my minutes watched decreasing sometimes 3times, they said they run a daily check to remove disingenuous uses from the system. Lies! The number of my students doesn't go down, but only the minutes taught go down. It's clear to me they don't make enough money to pay all instructors, hence they decrease the minutes watched so they can pay instructors less than what they should be paying them.

I've seen dozens and dozens of other complanits about skillshare from students, not only does skillshare scam teachers, they scam students too.

I was looking for a class to learn my indigenous language and skillshare popped up as the first result. I thought that I would try to go on skillshare again when I saw it because they were clearly implying they have classes for what I wanted to learn so I put my card info in thinking they weren't gonna bill me until the end of the year or whatever. But when I got onto skillshare there were no classes that were teaching that language which upset me a bit but what really got me angry was the fact that they charged me. They stated that each customer can only get 1 refund which I already used about a year ago when something similar happened.
Skillshare does not value learning new skills as they advertise, they claim that they're the easiest way to learn new skills and they teach them to all members. But like I said earlier they don't value learning or education they, don't have respect for their member they are scammers and unless you want to learn basic skills they are not as reliable as they claim to be. As you can see in my photos below that they are trying to trick people into giving them their money. And I was unfortunate enough to fall for it twice please Don't be an idiot like me and just learn what you want on youtube it really will save you time and money.

Do not sign up for classes from Skillshare. There is no such thing as a free trial. You will be charged the annual fee with no ability to cancel.

It is said that within the 7 day free trial, one would be able to cancel by going onto ones account page and cancel there. That does not exist. Ones next step is to write them an email, to which I have 4-5 times already. They will respond initially, but as the email stream continues, one starts to receive emails stating that they are still waiting for a reply, even though you've sent them many. If you look at previous reviews, you'll see that others experienced or are experiencing this now.

Better business berceau or other agencies should look into their fraudulent and purposefully confusing practices with regards to payments.

I will be looking to report them, I urge others to do the same

I signed up during the lockdowns and it was probably worth the $99 at the time since I was stuck in the house. I used for a while but then life got busy again. I forgot I had it for a few months, then I changed banks. And Thank God I did! Tonight I went to log in and my account has been suspended. If I hadn't changed banks and forgot the account, they would have auto-charged me...$167.88 for a year of service. Really? $167? I went to find a discount code, and every code I tried said I couldn't use it because I wasn't a "new" member. Okay, then you don't get any of my money. Almost anything you can find on Skillshare you can find on Youtube, for free. $99 was pretty reasonable, but $167 is robbery. I had it for about 2 years, and in that time I think I used it a dozen times, if that, and not at all since mid-end of 2021. I'm so grateful I forgot to renew and it slipped my mind. At least now they can't auto over-charge me for something I used sporadically. Skip this overpriced service and use the free ones. You'll thank yourself later.

Withdrew from my account $167 on the day I signed up for a free trial. They don't care that I need that money just to get groceries. I'm not the only one who had this happen... just look at the BBB complaints.