The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered $760 worth of silver coins. Lost in transit. Company very slow to follow up. It was obvious that UPS had lost in transit by the tracking but I had to fill out a waiver with threats from company and sign it. Still haven't received. Won't buy from again.
I've been a buyer with SD Bullion for several years and have always received excellent service and top-quality products. This was my first time selling to them, and the experience was just as positive. Previously, I had only sold to a local coin shop that offered just 95% of spot price. SD Bullion offered a better rate, and the entire process was straightforward and easy to navigate. I had never mailed bullion before and was initially very anxious about it. However, the instructions provided by SD Bullion were clear and easy to follow. I chose the FedEx shipping option and purchased insurance through SD Bullion for added peace of mind. I was able to track the shipment every step of the way, and their timely email updates throughout the process were very reassuring. The staff—especially Taylor—were professional, courteous, and incredibly helpful. If you're ever considering selling, I highly recommend SD Bullion. As long as I'm able to continue purchasing precious metals, they'll have me as a customer for life.
My Experience with SD Bullion A Cautionary Tale
On June 13,2025, I placed an order for precious metals totaling $3,638 with SD Bullion. The order was confirmed in writing, full payment was made, and the shipment was initiated via FedEx.
On the scheduled delivery day, I waited in vain. According to FedEx tracking, the package had allegedly been delivered on Thursday, 6/19/25 at 11:19 AM. However, upon closer examination, it became clear that both the reported delivery time and the recipient's signature "Signed for by: M.Jesus" were falsified. After conducting my own investigation and spending several hours following up, I was eventually informed by SD Bullion that they themselves had canceled the order after it had already been shipped. Furthermore, they had instructed FedEx not to complete the delivery. The stated reason: I had purchased the coins "at too low a price." Technical, or listing issues.
This claim is factually incorrect. I paid above the market rate at the time of purchase. It appears SD Bullion later deemed the transaction insufficiently profitable and unilaterally decided to reverse it. Only after more than two weeks and numerous emails did I finally receive a refund of my payment on July 01,2025. Conclusion:
This conduct is, in my view, unprofessional, misleading, and potentially unlawful. I strongly advise against doing business with SD Bullion. The company disregards valid purchase contracts, wastes customers' time, and acts in bad faith.
I called on Thursday to sell my silver. On Friday I shipped my silver and on Tuesday I received an email indicating my payment will received in 2-3 business days. I really appreciate the transparency and efficiency!
This was our first transaction with SD Bullion and it was seamless; when I needed to call and get any questions answered or clarification on anything everyone was very friendly. I will definitely be doing business with them again!
My best friend put me onto SD Bullion because of his many years of buying from them. He claims that they are honest, have the best prices, and each order is handled perfectly. My experience so far is the same and I intend to buy from only them until something would change. That's a good reputation to have.
Always a pleasure doing business with SD bullion. The customer service is always accurate and it's a pleasure doing business with SD bullion.
Good experience getting bullion. I got everything as expected. It was easy to navigate the website to find what I was looking for. I like the variety and can't wait for SD bullion to get the Tim and Yankee Stacker coin out! Thank you! I'm also guessing what the next commander is for the commander series and looking toward to finding out if I'm right. SD bullion is on YouTube and glad to see the interest to answer questions and talk with the community on there.
My newly found addiction lol. My friend and I were talking about getting old and he said silver and gold is a good exchange for paper money. I wanted something to give my son later in life.
A very nice product. Took a bit longer for check to clear and to product to ship, but good communications.
Fast shipping, great deals, always a great experience. Definitely will be back to buy more stack on. Never a problem and always fair prices
Very beautiful selectiion at a competitive price. I can only buy a limited amount of silver, and they treated my order in a effective,an timely manner. Thank you.
SDBullion has shady business practices. If you pay extra for expedited shipping and FedEx misplaces the package for a while, SDBullion won't refund the extra fee you paid for expedited shipping. Don't recommend using this company...
I ordered two gold maples from SD Bullion and had planned to order one per month until:
They sent me wire instructions. I followed them to the letter but it seems as though they are not able to take my bill pay from my local bank which wires my rent money every month. My bank looked to correct things by sending a check. Turns out the address SD provides is inaccurate so I have a check and instructions for SD bullion on how to accept a wire from my bank sitting God knows where.
SD Bullion contacted me threatening ME with a cancelation fee though I have done my due diligence. Will never deal with these crooks again.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
Hello,
Thank you for taking the time to leave us a review.
We apologize for the delay on the 10oz Una and the Lion silver bars. Unfortunately, we experienced some quality/control-related issues with these bars.
If you'd like to hear the options we are offering our customers in this regard, you can email us at sales@sdbuillion.com or gives a call at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback.
Best,
SD Bullion Customer Service
Outstanding rounds!
We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's!
Second time buying from SDB and certainly will not be the last.
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I used to love your company but resent experience with you customer service has proved to me that you talk a good game on these videos and with you cards in shipping boxes but when it comes down to it, you are more interested in making money first. And all this revolves around $65 out of $10,000 I have spent. Now I will not do business with your company and am sure to tell everyone I can how you really treat customers. See order #*******. I also notice you do not have a physical address where I can send you a hand written letter explaining my discontent only emails where you can ignore.
Hello Rick,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. We understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
Hello James,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Nice product, exactly as described. Great customer service. Discrete packaging. Will definitely buy again
Hello Mark,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It's great and it's amazing I think it's the best and it's most beautiful and amazing thing ever that I can say about this
Hello Charles,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Answer: Company charged me $50 fee because I filed credit card chargeback on the order that didn't arrive. Below is customer service message to me. Since when did company charge consumers $50 fee for filing a chargeback? I filed claim on BBB to resolve the issue. We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost packagewhich would have been much faster than filing a charge back a month lateryour account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.
Answer: We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Answer: We ship fully insured via USPS, UPS, or FedEx. The default shipping option would be selected by the shipping team in accordance with our insurance policies and efficiency. Most, but not all, of our orders ship with a signature required. However, you can rest assured all of our orders are fully insured. If you want to be guaranteed a signature, we do offer the ability to add it on, it would be $4.95 for the signature plus $14.95 for our expedited shipping. We offer FedEx or USPS.
Answer: When will Gold price go back to $300/oz - seems as reasonable a question as many others (:}
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Mike,
Thank you for taking the time to leave us review.
We apologize if there was any confusion in regards to bank wires. If you would like to provide more details about the situation, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for taking the time to bring this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
SD Bullion Customer Service