ScottishPower

When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it turned out that my insurance account was not even set up. They lost my insurance sign-up.

It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me.

Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service."

This assurance obviously did not get acted upon, because their customer service even worsened from then on.

Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%.

All I want to express is that Scottish Power is well aware of their unjust practice of charging users unfair usage costs, and I have filed a complaint about it. However, it seems like they are choosing to ignore my concerns entirely. Despite recognizing that my usage is zero, they still charged me nearly 300 pounds over 25 days, and their response has been complete silence. I am deeply disappointed and frustrated with their behavior.

As a result of this unpleasant experience, I have decided not to support this company anymore, and I will actively discourage others from using their services. Their rating speaks for itself, and I am not the only one who feels this way. I will continue to share my negative experience with Scottish Power among my colleagues at work, friends, family, and their acquaintances to raise awareness about how poorly they treat their customers and the unfairness of their charging policies.

Worst company! Don't use them. If you ever have an issue with your meter it will take them months to fix. Neither my gas nor electric meter have been communicating with their system since 15/12/23, after weeks of going back and forth I finally had an appointment for someone to come fix them today 9/2/24. They only made an appointment for the electric meter! So I have to wait another month to get the gas fixed this is beyond ridiculous and no one here is helpful.

I hate scottish power with a passion! They got me in debt they made me cough up 3,159 for a year I live in a two bed flat! I have paid it all I don't owe them a penny but they won't let me leave! I've been trying since September but they won't let be close my account do not use this company! They charge you what they feel like then your stuck with them for life!

Terrible. If I could do a zero star, that is what I would pick. They say something and do something else. I moved to new flat and the meter display was down, they asked to change to smart meter which I did. I was promised that the amount on my three old keys will be added but they do things their way and find ways not give back the money. I am new customer and within 10 days I have decided to switch my power supply.
Terrible customer service.

Truly dreadful company the worse ever, can't understand call handlers who shout and call all hours
Threatening use of we will come into your home and put meter in, dreadful communication even went to energy ombudsman who fined them still no change

Please never use or if like me you do, use your last bit of money pay them off and find a reputable company not this so called supplier

I am trying to be polite but utterly vile company should be investigated and closed down

I have never had such terrible customer service they really don't care can not get to talk to anybody my electric bill was so high (bearing in mind I am out all day) do not use the electric cooker they were charging me nearly £10 a day for a very small 2 bedroom house could not make any sense of it but could not get to talk to anybody by message or phone after 6 months of stress eventually swapped providers with octopus who I spoke to within 6 mins waiting on the phone what a relief to speak to somebody
I would never recommend Scottish power to anybody customer service non existent they should be ashamed of them selves

They removed the meter 3months ago and i have tried to get a replacement ever since via phone chat and email. This is without doubt the $#*!tiest company in the known universe. The ratings bar does not go low enough to properly assess this $#*!show

Very bad. Leave them. I will be taking legal action against them soon. They charge you late payment and they put default on your credit file. Low life scumbags

I set up home service agreement and they took one direct debit and no more they failed to send contract either by post or email eventually got it but they had cancelled the policy for some reason I tried to find out impossible chat email just impossible to find a customer service member who would help just gave me telephone numbers to call when you got through after long wait you were passed around after 30 minutes of frustration you give up this has to be worst company I have ever dealt with I
I would like a refund of direct Debit they took of 13.25 for services never provided I got another member of my family to see if they can sort out problem and they said the company is totally useless use them at your peril and he would advise anybody using them to change suppliers