Received a faulty motherboard, after a few days of troubleshooting it with Scan support staff, it was returned. Was told that the motherboard on return is now physically damaged (I assume in transit by DPD, the return courier). Basically told nothing they can do and I'd be £300 out of pocket.
So an faulty item has been further physically damaged by the courier but they're accepting no responsibility.
An appalling experience and disgraceful customer service - apparently scan are not the company they used to be.
I am now in the process of rectifying this via payment provider dispute and, if necessary, small claims. A truly galling experience and not one i intend to back down on.
I'll update the review if they do the right thing but am not holding out much hope
I would like to thank val and the ladies on the collection desk they have always been fast and efficient even when I came to pick up 7 or 8 parts very self explanatory for the pick ups too as you get multiple emails going through 3 stages and as soon as you get ready to collect its done.
The sales guys are really friendly and willing to help you however they did make a big error when I accidently bought server ram and had a whole issue with trying to return that but it got done before I left the shop.
Overall scan is amazing parts are reasonably priced always have a cracking deal on efficient and very friendly.
Been using Scan for over 17 years and have never been let down by them. Their shipping times are superb and they are always competitive on price. Above all, they are reliable which is exactly what you want when buying expensive kit.
From start to finish the process of ordering parts to collection is amazing, Gav on the sales floor gives you the most honest opinion, and advises you the best he can. Once payment is collected you go over to Val on collections, amazing lady, very friendly makes you feel like your at home. Gives you your item/part and sends you home with a smile on your face.
Thanks once for your amazing customer service
I have used Scan for about 30 years never had any problems the staff are great and the support given is always top class
I would not use anywhere else to buy computer equipment they always have the latest tech in stock and at a great price and delivery is quick and easy. Also if its urgent they have a great pick up at their store service. The show room is large and you can try items hands on which again is great. I would not go anywhere else for IT equipment for business or for gaming
5 star
I have used Scan for about 30 years never had any problems the staff are great and the support given is always top class
I would not use anywhere else to buy computer equipment they always have the latest tech in stock and at a great price and delivery is quick and easy. Also if its urgent they have a great pick up at their store service. The show room is large and you can try items hands on which again is great
Ordered a laptop friday morning. Webside promised its arriving within 24hr. By the time i went through payment etc it became monday. Sunday i received email about delay of delivery. Called customer service monday morning and they said theres allocation issue (we all know what this is) and it will be with me tuesday. Of course hasnt arrived. Called customer service and been told exact same as a day before. So asked refund. Guess... Its 3 to 5 days.
DO NOT BUY FROM THIS COMPANY!
Laptop came with pre-existing fault, was fixed.
Laptop eventually broke down twice more due to same issue, infront of my eyes.
They refused to fix again blaming me despite the fault re-occuring multiple times.
Took advantage of me at a time when I was vulnerable and could not afford a replacement.
They gave me a faulty laptop, with many delays in delivery.
The laptop came broken the first time.
It was returned.
Then It broke down again, in the same way, and i returned it again.
They fixed it again.
The third time it broke down, in the exact same way, they claimed it was water damage.
I was a poor student at the time, I'll never forget how cheated I felt.
Dpd has failed to deliver the item even though we were at home all the time. Please stop using DPD, they dont even bother to attempt to address. They are liars, dishonest and unproffesional firm, please check their reviews. I am a long time customer as well as using Scan products in my business but DPD is putting the Scan`s company reputation hugely down.
I always use Scan when possible as they're one of the cheapest IT suppliers in the UK. Plus I usually always get the delivery the next day, on top of that they do free delivery on some stuff. Scan can be counted on for the latest hardware at cheap prices.
Bought a monitor,when opened discovered it had cracked screen, looked like it had a very heavy weight ontop of it or had been dropped hard or banged hard, Scan said this didnt happen during transit so its my fault, i am now having to take this further a possibly to small claims court
Overview
Scan computers has a rating of 2.1 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scan computers most frequently mention customer service, next day and faulty product. Scan computers ranks 169th among Computer sites.
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.
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Family added value
We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. And with a team of over 200 strong, there’s always an expert on hand to happily share their knowledge with you. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, thousands of positive reviews, so we must know a thing or two.
Gamer, creator or music maker?
Whether gaming, creating, editing or production is your passion, we’ve either got your spec, we’ll find it, or we’ll develop it tailored to you. From pre-built workstations to computer hardware and PC components, along with all the latest and greatest products and accessories.
Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them – and we’re able to help here too. Our professional services consultants are able to provide advice on network design, security and compliance, working to recommend the best hardware for your business, but also ensuring it is deployed in the most effective manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Zsolt,
Thank you for taking your time to leave us your feedback, we are sorry to read about you experience.
We do believe that this has been an issue within our warehouse, this has been raised internally and our operational manager is investigating this further.
We understand that some orders can be more time critical than others, so we can confirm that your request to cancel the order has been processed.
This isn’t the impression we want our customers to be left with and we are sorry that we have let you down on this occasion.
Kind Regards,
Team Scan