Ordered an expensive (about $2000) bedroom set for my daughter and 3 times pieces were damaged. They would not even give us a small discount for our frustration. Luckily I work from home otherwise I really would have had a problem being there for so many deliveries. Even the delivery person made a comment about the poor quality and service we received. Management and the customer service team didn't seem too concerned. They said they do not give discounts for mistakes and that their only obligation is to delivery us the proper furniture no matter how many times it takes. Wow! Bad business-beware before purchasing!
I give kudos to Adriene from Rooms to go Kids-Independence, Charlotte, NC. Although kids furniture was not her area, she gladly assisted us efficiently and helped us complete our purchase!
Yes, the prices are good but the furniture doesn't look good after a year. Wish I could return the couches I bought there.
WORST CUSTOMER SERVICE IN THE INDUSTRY - JUST HORRIBLE -
DO NOT RETURN CALLS - ONE PERSON DOESN'T PASS INFO ONTO THE NEXT ONE - PRICE CHANGING LIERS
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- East Seffner, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members