Rogers Communications Inc.

We are very disappointed Rogers customers. We were charged $250 in data on a plan that wasn't supposed to have data for my son. The customer service agent couldn't help us over the phone. It was escalated and we were only reimbursed $50 because that was the maximum power that the manager has to reimburse. I don't know what I'm more upset with... The fact that a manager only has the power to waive a maximum of $50 or that they weren't able to help us. We are now looking at leaving. We are finding phone plans that are similar and home Internet plans that are much cheaper. We will be leaving Rogers. I'm still shaking my head that a manager only has $50 worth of power to help a customer.

I have been with this horrible company for half a century, and they have never failed to screw up. Why am I still with them? They are part of a government-sanctioned Canadian cartel that is allowed to get away with ANYTHING.

I've been at rogers for 5 years but I didn't received any good deals instead this up front edge they gave me really sucks I mean garbage 100%. If I can give this rating a zero star but there's no 0 star.

Im with rogers since 2018. They always put extra changes without any reason & when i call, customer representative's don't know & can do $#*! about it. 3 years ago, I cancelled a line & paid the balance. They still charge me after & i start getting calls from bill collection after 2 years & my credit score get $#*!ed. Now again i cancel my canada-USA line last month & paid my last bill. Now they send me 80 dollars. It's nonsense. I recommend everyone to avoid rogers

Rogers tech drove by and then started work on a pole. Internet, phone, cable all went down right after. Spoke to rep who would not admit it was a planned outage. No notice given. Cell phone rates are outrageously high. Wifi goes down every other day. Have to reboot iginite tv every few days.

Good luck trying to legally change your name on the account that isn't due to marriage. I legally changed my first and last name and they make you send the documents by fax or mail! If you get married they let you change it in store! Did as this asked and they told me it'll take months to update it. In this day and age you'd think they'd get with the program but nope! I plan to cancel my phone plan and go elsewhere!

Registered for the Ignite home internet. Got a new modern after 3 days but I couldn't set it up. Online app does not work. I called technical support for help uncountable times, waited for hours for 4 days but nothing has been fixed. They kept saying a ticket was opened to be looked into at max 24 hours but nothing happened. Called them back again and got transferred around and got hang up without no reason. They did not even dare to email for evaluation as they normally do after every call because they know that i will give them bad review.

Rogers is probably one of the worst based companies that you could ever associate yourself with the fact that Shaw cable actually connected their name and their company together with Rogers is absolutely sickening considering that their service is absolute garbage. The fact that you can't even open any of your emails because when they switched over they decided that they were gonna lock everything is Ludacris not only that nothing loads from our Internet anymore. It's not faster or better it's absolutely the worst service Shot you completely screwed up by joining together with Rogers. What were you thinking? Anyways, if I could suggest anything it would be run as far away away from Rogers as possible. If I can give you a zero star rating, I most certainly would.