Overview
Rocket Lawyer has a rating of 4.3 stars from 2,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
JoJo is the best. I'm thinking that it is going to be an issue to discontinue services and be reimbursed for charges. NO, that's where JoJo steps in with a bright pleasant smile (yes, vivacious enough I can see her smile thru the phone) and reverses charges gives me all my money back and THEN proceeds to enroll me in a monthly subscription when "I thought I wanted out". Jojo is a trained professional who is worth her weight in gold. Rocket, take care of your Golden Goose!
Customer service and technical support was exceptional.
Hey Digby,
Thank you so much for your review, we appreciate it greatly! Take care.
The associate who helped me was very kind! I was signing up for the free trial and ran into a glitch. She processed the seven-day free trial for me while I took care of the problem!
Hello Amber,
We appreciate your review and so glad to hear about your positive customer service experience! Have a wonderful day.
I was having difficult processing my lease on computer made a call for some help to rocket lawyer what outstanding service I received from Justin I took his time I'm hearing impaired. I was having difficulty with answering some of the questions he was so helpful and patient and spent like 45 minutes with me it was just a pleasure to have someone assist you like that I think everybody should look into using rocket lawyer and see if it's the right mechanism for them because they're really trying to help people without reaching out to deep pockets
Hello there Tim,
Thank you so much for taking the time to leave us a review, we're so glad to hear about your positive experience with our customer service! Have a wonderful day.
Patricia
What a great employee to have!
She asked all of the questions
And got the results that I wanted
The nicest customer service I've had in years!😇🙏
Hi James,
We appreciate you taking the time to leave us a review and so glad to hear about your positive customer service experience, thanks so much! Have a wonderful day.
Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.
W. Brad Clark, CPA, CFP
In private practice for 50 years
Hey Brad,
It's great to hear about your positive experience and we sincerely appreciate your review, thanks!
I had an issue with being charged for membership even though it was covered via my Hemlane membership. I had been working with them for over a month to fix it and had no success while Grace helped resolve it in a matter of seconds. She was very knowledgeable and was aware of this partnership. She was also very patient, kind and pleasant to talk to. Thank you so much, Grace! Rocket Lawyer is lucky to have you on their team!
Hi Ami,
Thank you for your review, we're really glad that one of our representatives could assist you with this billing matter! Please take care.
Grace handled my request with professionalism and 'grace'. Her attempt to upsell an alternative service was polite and not ''pushy". I have spoken with dozens of service and technical agents and Grace is at the top of her class. A most positive experience.
Hi Eric,
Thanks so much for your review, we're happy that you're happy! Take care.
I was looking for a Rental lease in Florida. Something short but detailed for one year. After looking around about I found Rocket Lawyer. The site is inviting and pretty easy to understand. There were several options from basic to extensively detailed. The laws and regulations for Florida were auto included which is nice. I selected a basic lease and the 7 day trial period because this is our first time we wanted something easy. I just had to remember to cancel within the time period. The representative I spoke to was very kind, professional and informative. She didn't try to pressure me to keep the service although there is a pretty good' downgrade' offer for minimal dollars if I thought I'd have questions and could get legal help if needed. I declined as this is my first time and we wanted a lease to get started. While on the phone with the Representative, there is a wealth of information in icon style which I thought looked nice and I will probably come back and utilize. From my call in to call end it was quick and friendly. I appreciate Rocket Lawyer for the lease, wealth of information on the website which isn't crammed in your face and Awesome Representative for kindness, professional and knowledge of the products offered.
Definitely give Rocket Lawyer a try!
Have a great day.
Hello Valorie,
We're really glad to hear about your positive experience with our service and customer service also! Thanks so much.
My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures.
I will use Rocket Lawyer for any future legal items.
Hello Charles,
Thank you so much for your review, we're happy to hear about your positive customer service experience! Take care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dead
Thanks so much for your glowing review regarding one of our representatives, we are glad to hear that you received such great customer service from her!