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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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Received order right on time. Snake Eyes Core Polos Fit Great, Feel Great, and Look Great! Extreme Soft Distance Long and Straight. Will buy again.
I've traded clubs with Rock Bottom several times and have always had a great experience. The items arrive well packed and the condition matches as described on their website.
Received my order quickly and was correct with the personalization. Very happy with the order. Will continue to use Rock Bottom Golf.
The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.
Bought a new Tour Edge Driver less than 1 month ago from RockBottomGokf.com. Was told repeatedly verbally and by email that the club was covered by a 90 day playability guarantee. When i asked to return the club after less than 30 days, i was told that this model did not qualify and was worthless to the Company. The language cited was buried and NEVER disclosed at the time of sale. While the pricing and delivery are good, their insulting, disingenuous and probably illegal product representation, combined with inhumane customer service means that me and anyone i know will NEVER buy from them again.
YOU SHOULD NOT AS WELL.
Order two shorts, a polo, two gloves, and a divot tool. Tried the shorts and polos and were too big/baggy. Shorts fit like capris and shirt was baggy and uncomfortable. Requested a return and was dumbfounded. My total was 107.92. I was refunded 47.45 for two shorts and the polo. I was charged for shipping as well. So I ended up paying $60 for two gloves and a divot tool…. (mizuno glove $15.95, FJ gloves $11.95, Divot tool $8.64=$36.54. Where's the other $23.46 at?!? Total scam company do not order unless you are 100% sure the items you are buying are to keep.
We are happy to address your concerns although it did show the refund breakdown when you created the return. You ONLY created a return for 3 items out of the 6 items you purchased sir. Therefore you would only be refunded for the items you created the return for. Also if you opted to use our Prepaid UPS Label service that is a 9.99 fee as clearly indicated on the returns page you created the return label from and approved. Please refer to the return details page as it explained the costs right on that.
I just found out that magazine subscriptions are coming through rock bottom golf, via a purchase through them. Be careful, they didn't have my permission to do such a thing.
I received my order in a timely manner. The Callaway 3 wood described as "New" was just that! Great price and it was better than expected. The pricing on the shorts and shirt keeps me coming back.
Bought a pair a Etonic golf shoes less than year ago. Top of shoe splitting open and feet getting wet. Though they have a one year warranty they won't pay for shipping to return the shoe (are they really going to analyze the shoes, as stated?). That's fine, but they should send a shipping label. That cost is about 50% of the cost of the shoe. Very disappointing to say the least. Shoes going to trash, as well as all advertising emails from Rock Bottom golf.
Always excellent! Never had a bad experience, nor have I ever had to return anything. Whatever I order is what is delivered to me...keep up the good work and don't change a thing!
Order a putter and received it very quickly. Just what I needed to improve my game. And priced much lower than anywhere else I looked
I was able to purchase my dream irons of the latest gen (2021 P790's) in great condition for $500 less than brand new. The process was super easy with fast shipping. I really appreciated the follow up email to confirm my receipt of product.
They had what I wanted. Shipped it quickly. Great service.
Love my new Cleveland Halo hybrid iron set, hitting them straight, long, high, and soft. I am an avid 70 year old golfer playing in 2 leagues a week, knocked 3 strokes off my handicap in less than a month with these new clubs. Rockbottom rocks!
Always an excellent experience product exactly as described
Well packaged and delivered on time
Tracking provided
Great, the order came within a week, faster than I expected.
Price was great. Service was great. Great experience.
From the business
Looking for quality golf equipment at discount prices? Shop our discount golf store for your favorite golf brands at the best prices around.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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We are really sorry for any confusion or frustration. Our reply we sent to this customer is below, we are not sure how that is rude or insulting but again we are sorry to hear that. Our return policy is also on our FAQ page of the website. The customer was also provided the telephone number as originally that was not asked for, so in our 2nd reply it was provided:
We accept returns for a refund (sorry no exchanges) to your original payment method. We have a easy to use return system to allow you to create your own UPS return label and Return Authorization number yourself with a click of a button (see below):
Returns will be accepted for a refund (less the original shipping cost) if the return is within 30 days old and unused by the customer.
To start your return simply use our convenient self-service return system by clicking below to start your return: https://returns.rockbottomgolf.com/
You must enter your order number and email address you used to place the order. The order number is the number on your order confirmation, that starts with the number 6 and is 7 digits long.
Once returned and inspected, a refund will be processed within 7-10 business days and you will get an email alert once the refund is processed.