Professional Web Experts

A remarkable team of individuals with the sense to cooperate and listen to the clients which most of the company representatives ignore to obey.
Thanks to Professional Web Experts for guiding me throughout the process of E-commerce website design and development.
98 on 100.

My experience with Professional Web Experts has been nothing short of a nightmare. Instead of providing quality service, they seemed to be more focused on squeezing every penny out of me through deceptive tactics.

Right from the start, they quoted me a reasonable price for their services. However, as the project progressed, they kept springing up with additional charges that were never mentioned upfront. It felt like they were constantly finding ways to scam more money out of me, leaving me feeling frustrated and taken advantage of.

To make matters worse, the quality of their work was far from satisfactory. Despite shelling out a significant amount of money, the website they developed was full of errors, lacked functionality, and looked amateurish. It was evident that they were more concerned about rushing through the project than delivering a polished product.

What really rubbed me the wrong way was their lack of transparency and honesty in their communication. Whenever I questioned them about the additional charges, they were evasive and failed to provide clear explanations.

Overall, my experience with Professional Web Experts has been a total disappointment. I would caution anyone considering their services to think twice and explore other options.

I hired Professional Web Experts to add several features to an existing website which they eagerly said they could do. After filling out their basic project requirements form and being promised 1 on 1 meetings with my project designer there was very little communication except via email usually initiated by me.

They first misinterpreted my requirements to work on my website, and instead began designing a brand new very basic "canned" website. Do to the poor communication I was very confused as to what they were doing at first. (I thought perhaps this was some concept designs for my site)

Next they were moving so slowly that I actually completed one of the tasks they had been assigned (hey less work for them at the same price) After five weeks of doing nothing I had requested, I questioned if they were even capable of working on my WordPress website, which they said they could do. At this point gave them access to my Dev website and they quickly installed one paid WordPress plugin, and never provided the registration information so I can't use it on my production site.

After an additional three weeks of access on my Dev site their developer did nothing else besides the initial install of the one plugin (5min of work).

PWE issued a full refund, and offered ~$1200 in compensatory services after I severed my business relationship with them. So I have bumped up this review by two stars since they did appear willing to remedy this mistake by their employee as best they could.

I would give PWE a 0 rating except that the website PWE designed is good and the functionality seems
To work as intended. But the process and the people are the worst with whom I have ever dealt.
The website was not finished until 2 weeks after the initial promised date which made me miss
Having a website at an important showing of my works.

The process and communication required to accomplish the development were horrific. If you use
PWE be certain to get every activity, cost, schedule, and deliverable in writing up front. Make sure
You ask specifically about any additional activities, deliverable and costs that might be required up
Front or you may be surprised later when they say the activities and deliverables you want are extra.

Ask to review the dashboard before the website is finished, because they will not provide it until after
Website Go Live. You also will not have administrator access to the dashboard as it is hosted on a
Shared server. PWE promised me administration access and cPanel, for which they charged me an
Additional $559. But they only delivered the FTP and not the actual cPanel GUI.

Be sure to ask about migrating your dashboard to another server, it is $500 they do not tell you about,
Up front when you sign up for their hosting.

They say they are customer oriented, and maybe my experience was an outlier, but my experience
Was one of dealing with the worst organization I have every encountered. In my opinion, PWE is not
The kind of organization I could ever endorse or recommend.

When they do not deliver, they stall and rebut and accuse the customer of being difficult and not
Understanding the process or deliverables.

Make certain you know Word Press up front or you will be lost. PWE provided a non-narrated 44 minute
Disjointed training video. I hired a Word Press expert who explained in 2 minutes what PWE could
Not in the 44-minute video.