Before I get deep in to this I have a quick question. If you're going to buy a car at a dealership and you saw a stock photo of the car you want, when you got to the dealer would you expect to see the advertised car with dents and a missing fender? That's what you have to wonder about when you buy at Planet 13 Las Vegas.
Let me tell you about a recent incident. I was shopping for flower on their website like I have many times before. I was looking at one strain that seemed good to me so I ordered a quarter ounce to be delivered. As usual I got a call from them to verify my order and after talking to the person I changed my order to a half ounce in total. I opened the completely black bag (no way to see the actual buds when it was delivered) to find small brown buds that tasted like it was grown in a cat litter box. I checked the planet 13 website and there was a stock photo of the that strain and it was green and were decent sized buds.
I sent Planet 13 an email with pictures of the buds I received versus the pictures on their website. Apparently I should have realized somehow that their pictures are totally inaccurate. I was told that I should have told the budtender that I wanted green buds so it's my fault that I bought SMALL (no bigger than my pinky nail) BROWN buds. Planet 13 is not the only player in town and since I buy around $500/mo I want to go someplace where they don't treat me like an idiot. Whether you are a local or a visitor to Vegas nobody wants to be ripped off and then told it was their fault. Please get on Weedmaps and find another dispensary nearby.
I am attaching some pictures so you can judge for yourself if the stock photo was so far off from reality that it qualifies as false advertising. I also attached the ridiculous responses I received from them so you can judge for yourself how stupid they are. Honestly, at the end of the day if the store you use ripped you off for almost $200 would you keep going to them hoping you wouldn't get screwed again or would you find a new store. Just remember if they screw over a steady local customer that spent at least $500/month, screwing visitors is probably standard protocol, why take that chance…you've been warned, if you get ripped off then you have no one to blame but yourself.