Overview
PDFSimpli has a rating of 3 stars from 783 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PDFSimpli most frequently mention credit card, free trial and customer service. PDFSimpli ranks 7th among Software sites.
I have tried a test conversion. The result was worse than e.g. finereader, especially regarding the loss of formatting. Therefore not usable for me. I then fell into the subscription trap and unlike the trustworthy PDF guru, who refunded everything, they did not want to refund the debited installments except for one, although I did not use the program after the test. In contrast to the competition, pdf simply used the less transparent automated payment procedure without visibility of the individual debit, so that the debit is not noticeable.
Attempted to cancel and stop the sutomatic billing but no response or ability to talk to anyone e live. Don't want to continue as never use this. Disgusted. Would never sign up for a ythi h line this agzin
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I paid for the one time use and then was charged a monthly subscription fee. Then I got a refund for it and they charged me again the next month. Except the second time they used my credit card. How did they even get my credit card information?
Hello,
Thank you for sharing your concerns. We understand that you are very disappointed and wish to clarify that our system is user-based, meaning we can only process payments when an account is created by the user. We do not have direct access to any bank details or credit card information.
If you believe there has been an error or if you need further assistance regarding your account, please reach out to our support team at support@worksimpli.io or call us at 1-844-898-1076. We are committed to addressing your concerns promptly.
Best regards,
PDFSimpli
I am a new customer and had issue with automatic billing. Alexander Lambis was very patient and understanding. He also gave me options for service that would fit my needs. Problem solved in less than 5min. Thanks again to Mr. Lambis *******@worksimpli.io
Hello,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent Lambis provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF Simpli
I booked the option of updating an existing pdf ONCE and payed 1.95€ via Paypal, which was correct.
About 2 weeks later pdfsimpli has charged my Paypal account with another 49,95€.
Pdf simply must have somewhere a hiden option which you click and then you have suddenly a n abonnement. I have to see, how I can get out of this number now. Better be careful with the service of pdfsimply
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. These terms are agreed with before the purchase is submitted and you get a copy of this agreement sent via email letting you know all the details about this subscription. If the subscription isn't canceled before the trial ends, it automatically renews for $49.95.
We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
Once they got my account information they set themselves up with a 49.95 per month recurring payment and refused to return my money I did not authorize until I canceled my PayPal dispute. Canceling would have left me with no recourse had they not returned my money which they still have not returned.
Hello,
We’re sorry to hear about your experience. The $49.95 charge is part of the subscription plan, which is clearly outlined when selecting the 14-day trial, as it renews automatically if not canceled before the trial period ends. Regarding your PayPal dispute, please note that we are not notified when a dispute is canceled. However, you can email us at support@worksimpli.io to confirm the dispute has been closed, and our team will be happy to assist you further.
Best regards,
PDFSimpli
It's scam. I did sign up for a single one time service and than get charged 50eur a month as subscription. Even if I did sign fully 50eur is far far expensive
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
I selected download as PDF and I got a Word file. I hate Word, always have. I'm still interested in the 3.95/4week plan if I can get the file format I select downloaded correctly.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I was charged from two bank accounts both for the initial access and subscription I did not want. When I emailed to get this resolved no one got back to me…I extremely disappointed.
Hello,
Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.
Best regards,
PDF Simpli
Requested a refund and never received. Missed the trial cut off by a few days. Never used it once we realized it did not fit what I wanted to do the very 1st day
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team will be able to help with you with your refund request.
Sincerely,
PDFSimpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli