business logo of Patagonia
patagonia.com
active, casual men, womenAge 26-45, 46-60 $$$
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About the Business

Patagonia is an American outdoor clothing and gear company, founded in 1973 by Yvon Chouinard. Based in Ventura, California, it is renowned for its commitment to environmental activism, sustainable practices, and high-quality products for outdoor activities. The company emphasizes innovation and responsible manufacturing, fostering strong brand loyalty globally.


patagonia.com
+1 800-638-6464
USA
Patagonia is part of Patagonia Purpose Trust
Founded in 1973
Clothing item from PatagoniaFashion apparel by PatagoniaMerchandise from Patagonia clothing linePatagonia fashion product

Business Highlights

General

Parent Company: Patagonia Purpose Trust
Year Founded: 1973
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: items be kept in new condition with tags attached
Return Cost: $7 shipping fee

Sustainability

Sustainability Score: Good
Recycling Program: yes
Responsible Materials: recycled, organic

Product

Style: active, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-638-6464

Payment Options

Payment Methods: card payments, PayPal, Venmo, Apple Pay

Membership Programs

Rewards Program: Rakuten, Active Junky

How would you rate Patagonia?
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Reviews Summary

Patagonia has a rating of 2.9 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Patagonia ranks 2063rd among Clothing sites.

service
3
value
3
shipping
3
returns
2
quality
3
West Virginia
114 reviews
246 helpful votes
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Top Tier All The Way
October 18, 2019

Patagonia is an outstanding company for outdoor and adventure wear.

Their designs are pragmatic yet hip and attractive.

They also sell an extensive line of outdoor gear for camping, canoeing, and such.

I bought my parachute cording from them... that is how much I trust them.

My SO bought one of their jackets years ago. Eventually the collar frayed, and I repaired it. But when my repair could no longer hold... we sent the jacket back to the company.

It came back to us six weeks later in perfect condition. New collar... and at no charge.

Their fleeces are epic, I might add.

Five shiny rugged stars for Patagonia... you rock!

Date of experience: October 18, 2019
Alabama
2 reviews
1 helpful vote
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Great quality
April 7, 2023

I have owned Patagonia vests and jackets for two decades and they hold up like few other items of clothing. The materials, stitching and color retention are all excellent. You get what you pay for, so it's a little more pricey than the competiton, but in this case, you buy once and don't spend on replacements. I like that the company cares about the environment too.

Date of experience: April 6, 2023
Arizona
4 reviews
1 helpful vote
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You suggest wrong size,give no length in inches,so I get wrong size,and know have to print a label to return.I have no printer,disabled,and have no car to get to place to return.
And,now I just want my money back for. 100%patagonia fault,for incompetent web site to order off,let's confuse the costumer.the only resolution,money back,or right size sent to me.no hoop jumping,that's for you.you jump through hoops,you're fault,you're issue to resolve.PS.cant believe the store I loved pulling this $#*!.I won't shop Patagonia ever again, don't need spend money to be forced to jump through hoops.

Date of experience: March 31, 2024
Florida
3 reviews
8 helpful votes
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I was looking for a new hiking vest and came across this outdoor clothing company through my research. I decided to purchase a jacket, pants, and a vest from Patagonia, which I thought was a reputable brand. I love the quality of clothing that I bought from them, it is quite expensive but worth the money. The website is a little bit slow, but everything was good with my order. It fits very well, and I am satisfied with my purchase.

Date of experience: October 24, 2022
New Jersey
3 reviews
11 helpful votes
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My 200$ jacket fell apart in 3 months. They refused to refund me and despite having a "lifetime guarantee ". They said they would put a patch in it but I have to pay shipping and the turn around time is nearly 6 months! All they are interested in is making a profit.

Date of experience: November 19, 2022
Canada
1 review
1 helpful vote
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Ordered a shirt for my daughter in November and when it arrived I did not think she would like it. According to the website you can return it to a Patagonia store. In Calgary there is one store so I drove to Calgary and took the train downtown. Walked a few blocks to the store only to hear "Oh no we don't do that no more. Change of policy and blah blah. So I returned to the train and back home. Went on the website to get a return label and it would not work - so I called the company and the service rep said "Oh yea we have a lot of trouble with that. Sorry". So I made up my own label and went to the post office and paid 16 dollars to mail it. About 10 days later I get a credit of 66 dollars. My total I paid was 79 for the shirt and 16 for delivery totaling 95 dollars. So I lost 30 dollars and spent about a full day on this return. I am done. No more online shopping. Totally un-organized

Date of experience: December 19, 2019
Hawaii
3 reviews
3 helpful votes
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Outstanding!
December 19, 2019

A company with morals & the environment in mind. Great gear, good service. What's not to like? I especially like their stance on saving the planet. It's not just profits for them.

Date of experience: December 18, 2019
California
73 reviews
426 helpful votes
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I have many Patagonia fleece and knit jackets, and very few other items of their women's clothing. This is because their sizing can be a bit crazy. Their fit model must have the hips and chest of an adolescent boy, so if you have a womanly or muscular body you may have to order a couple sizes up from your usual especially for things like trousers and then you may experience other fit problems. I gave up on trying to get a good fit on their shorts and trousers, but I do okay on jackets (I am a very tall size 8, and a medium in Patagonia S/M/L clothing). Even then, sometimes a medium Patagonia jacket can be a little snug. Men's clothing seems to fit the same as other clothing lines: my husband takes the same sizes in Patagonia as he does elsewhere. So I dock Patagonia a star for expecting women to be built like teenage boys. But the clothing lasts for years and years, so they get a thumbs up for quality.

Order fulfillment can be iffy, especially when you're ordering sale items. However, if you place an order and they find they are out of stock in an item, they will send you an apology and a good discount code for future purchases. They don't fight customers on returns, either. Overall, I'd say they stand behind their products, even if they have an unrealistic image of an adult woman's body.

Date of experience: March 13, 2019
California
3 reviews
3 helpful votes
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I placed an order but it was later canceled because the-item was sold out. They apologized and emailed me a 50% off coupon. Also additional further customer service was really great!

Date of experience: June 4, 2020
France
10 reviews
0 helpful votes
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Your jackets and sweaters ought to be highly recommended. Recently purchased one and was surely satisfied. Thanks a million for your spectacular clothes!

Date of experience: April 27, 2022