OntoDVD

I had six old super 8 films from the seventies to put onto DVD. I found this company to be completely incompetent to perform even a simple operation. After many phone calls I believed that they were simply scam merchants, having paid for the dvd's by paypal they failed to deliver and I had to make further phone calls to chase them up. Promises to call me back, the "system is down", they have "been sent yesterday", the lies became almost predictable. I came to the conclusion that they were not criminals but merely severely deficient in business. How any body can work in such a pathetic unprofessional business is beyond me? AVOID this company to save yourself lots of heartbreak.

I sent off an audio tape of my parents singing in the 70's. The CD arrived on Saturday, and it is great. We had many laughs at my parents singing competition. Really pleased with the results. Would use again. Thanks

I'm not from UK and unfortunately I was trusting info on site and phone conversation with representative.
Since 2 years now I have sent my unrecoverable memories to be copied to SD card.
Still, today, only promises. I have contacted ombudsman, ECC but provider doesn't want to cooperate with anybody.
I am to be blamed because package is returned to him. However I have never received any proof (AWB, receipt).
I am to be blamed only because I had trust in this company.
Avoid. You will loose money, time and personal memories.

Like many people, I found family Cine Films while clearing my parents attic. I found these guys via Google, and sent my films off. They arrived a couple of days ago, and the results are wonderful. My sister and I have had a wonderful time wathching ourselves as children and enjoying happy memories once again. Thank you so much.

Had my mothers Cine Films put on to dvd as a Christmas gift, albeit last minute. I received the order on Christmas Eve, and myself and my mother are delighted with the results. Thank you very much, and a happy new year to you.

This company manage to get to the top of google searches and I had thought it was a local company so gave them a call... they were miles away but was reassured on the phone they were the best so sent my order in of some 15 reels of cine to put onto DVD. They were of my late father in law to give to the family as Christmas presents and was reassured they would be here in time. I followed up with a few emails and was reassured they would be here on time. Yesterday they said they would be calling me back for the payment then they will be couriered to me for Xmas eve... but no they again told lies and I have. Not received anything but just a ruined Christmas for the 5 recipients of the DVDs... I am so upset and disappointed. Will be taking legal advice so please don't use unless you live nearby and can collect or get back the dvds!

I sent off my old VHS tapes to be put to dvd before Christmas. They arrived on Christmas Eve, so a great present for my family. Nicely presented with a picture on the cover of the stuff on the tape and a title, Thanks a lot for a good christmas present.

My wife finally found the faith to let me have our Cine Films transferred to DVD. As we didn't know the running order, the guy in the shop offered us their "index" service. We received a DVD of the films and then went back to them with the order we wanted them in and with a title for each of the films. I have just collected the finished DVD and it is absolutely brilliant.

I have an old (+30 years) VHS cassette which had been poorly stored at high temperatures (50c+) and in high humidity, yet ontodvd managed to faithfully copy the film and provide a good quality DVD despite these challenges. There were significant delays in order completion which needed multiple phone calls to rectify but an apology was given and the DVD was received by the time required; sent by 'guaranteed next day delivery' at their expense.
The cost was extremely reasonable and despite the hiccups about return delivery, I wouldn't hesitate to use them again or recommend them for their high quality work.

Have not go a good word to say about these so called pro people they have more excuses than sinking of the titanic. Orders promised not completed or delivered on time. Do not trust anything they say as they cannot deliver as promised. I was promised 7 to 10 day turn around for my work had to fight to even get them back. The owner said that if any staff had promised that turnaround time they would not be working there (beware staff.) Please never never use this company.

This company was awful to deal with. Whilst the DVD conversion I requested was eventually done, the stressed involved in the process made it not worthwhile at all.

You may be considering this company to convert your family home videos to DVD because of their reasonable price. Go elsewhere is my sincere advice.

They will never contact you at all. I had to chase constantly and never once received a call. The conversion quality is average, the discs themselves poor quality and the cases are a joke. They will not discuss your needs and will not negotiate a price or return money to you. They will use terrible couriers and inadequate packaging to pocket the postage charge, give you wrong delivery times and tracking codes and make every excuse under the sun. They will never apologise for messing you around.

This is basically an amateur cottage industry set-up operating from a run-down area of Glasgow and run by a rude, greedy and lazy individual. Do not give them your business.

Not happy! It took nearly 2 months before I received the DVDs after I placed the order. Two of the DVDs only had 10 & 30 minutes of running time on them and as I had been invoiced for the full running time as stated on the tapes, I queried the invoice. After 2 emails and 2 phone calls I was fobbed off. In my opinion their website is misleading where it states "No extra charge for combining more than one tape on the same DVD, only pay for the combined total running times."

Sadly I didn't read the poor reviews until after they had my cine films and were behaving appallingly.

They took twice as long to process them from what they said and then having paid they took a month to send my order back to me.
They tell lies, don't respond to emails, never call you back and often don't answer their phones.
They told me repeatedly my order had been dispatched then when it hadn't arrived, they miraculously found it still in their possession.
The quality is better than the ones I made years ago but the films do not seem to have been cleaned and are full of dust spots and other dirt flickers.
I'm not impressed and would not recommend them to others - I'm just glad to have them back in my possession